invgate-service-management-requests

InvGate Requests - create, update, and manage service desk requests

Server path: /invgate-service-management-requests | Type: Application | PCID required: Yes

Tools

Tool	Description
invgate_service_management_requests_accept_solution	Accept solution
invgate_service_management_requests_add_incident_comment	Add reply to request
invgate_service_management_requests_add_incident_observer	Add observer
invgate_service_management_requests_cancel_incident	Cancel request
invgate_service_management_requests_create_incident	Create request
invgate_service_management_requests_get_incident	Get request
invgate_service_management_requests_get_incident_attachment	Get attachment
invgate_service_management_requests_get_incident_comments	Get request replies
invgate_service_management_requests_get_incident_tasks	Get request tasks
invgate_service_management_requests_link_incidents	Link requests
invgate_service_management_requests_list_incident_approvals	List request approvals
invgate_service_management_requests_list_incident_collaborators	List collaborators
invgate_service_management_requests_list_incident_observers	List observers
invgate_service_management_requests_list_incidents_by_agent	List requests by agent
invgate_service_management_requests_list_incidents_by_customer	List requests by customer
invgate_service_management_requests_list_incidents_by_help_desk	List requests by help desk
invgate_service_management_requests_list_incidents_by_ids	List requests by IDs
invgate_service_management_requests_list_incidents_by_status	List requests by status
invgate_service_management_requests_list_incidents_by_view	List requests by view
invgate_service_management_requests_list_linked_incidents	List linked requests
invgate_service_management_requests_list_priorities	List priorities
invgate_service_management_requests_list_recent_incidents	List recent requests
invgate_service_management_requests_list_request_sources	List request sources
invgate_service_management_requests_list_request_statuses	List request statuses
invgate_service_management_requests_list_request_types	List request types
invgate_service_management_requests_reassign_incident	Reassign request
invgate_service_management_requests_reject_incident	Reject request
invgate_service_management_requests_reject_solution	Reject solution
invgate_service_management_requests_reopen_incident	Reopen request
invgate_service_management_requests_request_collaboration	Request collaboration
invgate_service_management_requests_update_incident	Update request

---

invgate_service_management_requests_accept_solution

Accept solution

Parameters:

Parameter	Type	Required	Default	Description
comment	string	No	—	Optional comment for the acceptance
id	integer	Yes	—	Request ID
rating	integer	Yes	—	Rating for the solution

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "comment": {
      "type": "string",
      "description": "Optional comment for the acceptance"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    },
    "rating": {
      "type": "integer",
      "description": "Rating for the solution"
    }
  },
  "required": [
    "PCID",
    "id",
    "rating"
  ]
}

---

invgate_service_management_requests_add_incident_comment

Add reply to request

Parameters:

Parameter	Type	Required	Default	Description
attachments	any[]	No	—	List of attachments
author_id	integer	Yes	—	ID of the user adding the reply
comment	string	Yes	—	Comment text
customer_visible	boolean	No	—	Whether the reply is visible to the customer
is_propagation	boolean	No	—	Whether this is a propagation reply
is_solution	boolean	No	—	Whether this reply is a solution
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "attachments": {
      "type": "array",
      "description": "List of attachments"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user adding the reply"
    },
    "comment": {
      "type": "string",
      "description": "Comment text"
    },
    "customer_visible": {
      "type": "boolean",
      "description": "Whether the reply is visible to the customer"
    },
    "is_propagation": {
      "type": "boolean",
      "description": "Whether this is a propagation reply"
    },
    "is_solution": {
      "type": "boolean",
      "description": "Whether this reply is a solution"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "comment",
    "request_id"
  ]
}

---

invgate_service_management_requests_add_incident_observer

Add observer

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user adding the observer
request_id	integer	Yes	—	Request ID
user_id	integer	No	—	Single user ID to add as observer
users_id	integer[]	No	—	List of user IDs to add as observers

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user adding the observer"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    },
    "user_id": {
      "type": "integer",
      "description": "Single user ID to add as observer"
    },
    "users_id": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of user IDs to add as observers"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

---

invgate_service_management_requests_cancel_incident

Cancel request

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user canceling the request
comment	string	No	—	Optional comment for the cancellation
request_id	integer	Yes	—	Request ID to cancel

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user canceling the request"
    },
    "comment": {
      "type": "string",
      "description": "Optional comment for the cancellation"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to cancel"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

---

invgate_service_management_requests_create_incident

Create request

Parameters:

Parameter	Type	Required	Default	Description
attachments	any[]	No	—	List of attachments
category_id	integer	Yes	—	Category ID for the request
creator_id	integer	Yes	—	ID of the user creating the request
customer_id	integer	Yes	—	Customer user ID
date	string	No	—	Date of the request
description	string	No	—	Description of the request
location_id	integer	No	—	Location ID for the request
priority_id	integer	Yes	—	Priority ID for the request
related_to	integer[]	No	—	List of related request IDs
source_id	integer	No	—	Source ID for the request
title	string	Yes	—	Title of the request
type_id	integer	Yes	—	Request type ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "attachments": {
      "type": "array",
      "description": "List of attachments"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID for the request"
    },
    "creator_id": {
      "type": "integer",
      "description": "ID of the user creating the request"
    },
    "customer_id": {
      "type": "integer",
      "description": "Customer user ID"
    },
    "date": {
      "type": "string",
      "description": "Date of the request"
    },
    "description": {
      "type": "string",
      "description": "Description of the request"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID for the request"
    },
    "priority_id": {
      "type": "integer",
      "description": "Priority ID for the request"
    },
    "related_to": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of related request IDs"
    },
    "source_id": {
      "type": "integer",
      "description": "Source ID for the request"
    },
    "title": {
      "type": "string",
      "description": "Title of the request"
    },
    "type_id": {
      "type": "integer",
      "description": "Request type ID"
    }
  },
  "required": [
    "PCID",
    "category_id",
    "creator_id",
    "customer_id",
    "priority_id",
    "title",
    "type_id"
  ]
}

---

invgate_service_management_requests_get_incident

Get request

Parameters:

Parameter	Type	Required	Default	Description
id	integer	Yes	—	Request ID
decoded_special_characters	boolean	No	—	Whether to decode special characters in the response
date_format	string	No	—	Date format for response fields
comments	boolean	No	—	Whether to include comments in the response

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    },
    "decoded_special_characters": {
      "type": "boolean",
      "description": "Whether to decode special characters in the response"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments in the response"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

---

invgate_service_management_requests_get_incident_attachment

Get attachment

Parameters:

Parameter	Type	Required	Default	Description
id	integer	Yes	—	Attachment ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Attachment ID"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

---

invgate_service_management_requests_get_incident_comments

Get request replies

Parameters:

Parameter	Type	Required	Default	Description
is_solution	boolean	No	—	Filter by solution replies only
decoded_special_characters	boolean	No	—	Whether to decode special characters
date_format	string	No	—	Date format for response fields
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "is_solution": {
      "type": "boolean",
      "description": "Filter by solution replies only"
    },
    "decoded_special_characters": {
      "type": "boolean",
      "description": "Whether to decode special characters"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_requests_get_incident_tasks

Get request tasks

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_requests_link_incidents

Link requests

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID to link to
request_ids	integer[]	Yes	—	List of request IDs to link

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to link to"
    },
    "request_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of request IDs to link"
    }
  },
  "required": [
    "PCID",
    "request_id",
    "request_ids"
  ]
}

---

invgate_service_management_requests_list_incident_approvals

List request approvals

Parameters:

Parameter	Type	Required	Default	Description
only_pending	boolean	No	—	Whether to return only pending approvals
date_format	string	No	—	Date format for response fields
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "only_pending": {
      "type": "boolean",
      "description": "Whether to return only pending approvals"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_requests_list_incident_collaborators

List collaborators

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_requests_list_incident_observers

List observers

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_requests_list_incidents_by_agent

List requests by agent

Parameters:

Parameter	Type	Required	Default	Description
limit	integer	No	—	Maximum number of results to return
id	integer	No	—	Agent user ID
email	string	No	—	Agent email address
comments	boolean	No	—	Whether to include comments
page_key	string	No	—	Pagination key for next page
username	string	No	—	Agent username

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "id": {
      "type": "integer",
      "description": "Agent user ID"
    },
    "email": {
      "type": "string",
      "description": "Agent email address"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments"
    },
    "page_key": {
      "type": "string",
      "description": "Pagination key for next page"
    },
    "username": {
      "type": "string",
      "description": "Agent username"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_incidents_by_customer

List requests by customer

Parameters:

Parameter	Type	Required	Default	Description
limit	integer	No	—	Maximum number of results to return
id	integer	No	—	Customer user ID
email	string	No	—	Customer email address
comments	boolean	No	—	Whether to include comments
page_key	string	No	—	Pagination key for next page
username	string	No	—	Customer username

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "id": {
      "type": "integer",
      "description": "Customer user ID"
    },
    "email": {
      "type": "string",
      "description": "Customer email address"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments"
    },
    "page_key": {
      "type": "string",
      "description": "Pagination key for next page"
    },
    "username": {
      "type": "string",
      "description": "Customer username"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_incidents_by_help_desk

List requests by help desk

Parameters:

Parameter	Type	Required	Default	Description
helpdesk_id	integer	No	—	Help desk ID
helpdesk_ids	string	No	—	Comma-separated list of help desk IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "helpdesk_id": {
      "type": "integer",
      "description": "Help desk ID"
    },
    "helpdesk_ids": {
      "type": "string",
      "description": "Comma-separated list of help desk IDs"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_incidents_by_ids

List requests by IDs

Parameters:

Parameter	Type	Required	Default	Description
ids	string	Yes	—	Comma-separated list of request IDs
date_format	string	No	—	Date format for response fields
comments	boolean	No	—	Whether to include comments

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ids": {
      "type": "string",
      "description": "Comma-separated list of request IDs"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments"
    }
  },
  "required": [
    "PCID",
    "ids"
  ]
}

---

invgate_service_management_requests_list_incidents_by_status

List requests by status

Parameters:

Parameter	Type	Required	Default	Description
limit	integer	No	—	Maximum number of results to return
status_id	integer	No	—	Status ID to filter by
status_ids	string	No	—	Comma-separated list of status IDs
offset	integer	No	—	Offset for pagination

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "status_id": {
      "type": "integer",
      "description": "Status ID to filter by"
    },
    "status_ids": {
      "type": "string",
      "description": "Comma-separated list of status IDs"
    },
    "offset": {
      "type": "integer",
      "description": "Offset for pagination"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_incidents_by_view

List requests by view

Parameters:

Parameter	Type	Required	Default	Description
view_id	integer	Yes	—	View ID
limit	integer	No	—	Maximum number of results to return
offset	integer	No	—	Offset for pagination

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "view_id": {
      "type": "integer",
      "description": "View ID"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "offset": {
      "type": "integer",
      "description": "Offset for pagination"
    }
  },
  "required": [
    "PCID",
    "view_id"
  ]
}

---

invgate_service_management_requests_list_linked_incidents

List linked requests

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_requests_list_priorities

List priorities

Parameters:

Parameter	Type	Required	Default	Description
id	integer	No	—	Filter by priority ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by priority ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_recent_incidents

List recent requests

Parameters:

Parameter	Type	Required	Default	Description
limit	integer	No	—	Maximum number of results to return
page_key	string	No	—	Pagination key for next page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "page_key": {
      "type": "string",
      "description": "Pagination key for next page"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_request_sources

List request sources

Parameters:

Parameter	Type	Required	Default	Description
id	integer	No	—	Filter by source ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by source ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_request_statuses

List request statuses

Parameters:

Parameter	Type	Required	Default	Description
id	integer	No	—	Filter by status ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by status ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_list_request_types

List request types

Parameters:

Parameter	Type	Required	Default	Description
id	integer	No	—	Filter by type ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by type ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_requests_reassign_incident

Reassign request

Parameters:

Parameter	Type	Required	Default	Description
agent_id	integer	No	—	Agent ID to assign to
author_id	integer	Yes	—	ID of the user reassigning the request
group_id	integer	Yes	—	Group ID to reassign to
request_id	integer	Yes	—	Request ID to reassign

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID to assign to"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user reassigning the request"
    },
    "group_id": {
      "type": "integer",
      "description": "Group ID to reassign to"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to reassign"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "group_id",
    "request_id"
  ]
}

---

invgate_service_management_requests_reject_incident

Reject request

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user rejecting the request
request_id	integer	Yes	—	Request ID to reject

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user rejecting the request"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to reject"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

---

invgate_service_management_requests_reject_solution

Reject solution

Parameters:

Parameter	Type	Required	Default	Description
comment	string	Yes	—	Reason for rejecting the solution
id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "comment": {
      "type": "string",
      "description": "Reason for rejecting the solution"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "comment",
    "id"
  ]
}

---

invgate_service_management_requests_reopen_incident

Reopen request

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	No	—	ID of the user reopening the request
request_id	integer	Yes	—	Request ID to reopen

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user reopening the request"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to reopen"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_requests_request_collaboration

Request collaboration

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user requesting collaboration
request_id	integer	Yes	—	Request ID
user_id	integer	No	—	Single user ID to add as collaborator
users_id	integer[]	No	—	List of user IDs to add as collaborators

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user requesting collaboration"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    },
    "user_id": {
      "type": "integer",
      "description": "Single user ID to add as collaborator"
    },
    "users_id": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of user IDs to add as collaborators"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

---

invgate_service_management_requests_update_incident

Update request

Parameters:

Parameter	Type	Required	Default	Description
category_id	integer	No	—	Category ID for the request
customer_id	integer	No	—	Customer user ID
date	string	No	—	Date of the request
date_format	string	No	—	Date format for the response
description	string	No	—	Description of the request
id	integer	Yes	—	Request ID
location_id	integer	No	—	Location ID for the request
priority_id	integer	No	—	Priority ID for the request
reassignment	boolean	No	—	Whether this is a reassignment
source_id	integer	No	—	Source ID for the request
title	string	No	—	Title of the request
type_id	integer	No	—	Request type ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID for the request"
    },
    "customer_id": {
      "type": "integer",
      "description": "Customer user ID"
    },
    "date": {
      "type": "string",
      "description": "Date of the request"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for the response"
    },
    "description": {
      "type": "string",
      "description": "Description of the request"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID for the request"
    },
    "priority_id": {
      "type": "integer",
      "description": "Priority ID for the request"
    },
    "reassignment": {
      "type": "boolean",
      "description": "Whether this is a reassignment"
    },
    "source_id": {
      "type": "integer",
      "description": "Source ID for the request"
    },
    "title": {
      "type": "string",
      "description": "Title of the request"
    },
    "type_id": {
      "type": "integer",
      "description": "Request type ID"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}