jira-itsm

IT service management

Server path: /jira-itsm | Type: Application | PCID required: Yes

Tools

Tool	Description
jira_itsm_get_request_status	Get status history for a specific customer request
jira_itsm_get_request_type_by_id	Get details of a specific request type
jira_itsm_get_request_types	Get all request types available for a specific service desk
jira-itsm_create_customer_request	Create a new customer request (ticket) in a specified service desk
jira-itsm_get_customer_request	Retrieve a specific customer request by its ID or key
jira-itsm_get_service_desk_by_id	Retrieve a specific service desk by its ID
jira-itsm_get_service_desk_info	Get general information about the Jira Service Desk instance
jira-itsm_list_customer_requests	List customer requests with optional filtering and pagination
jira-itsm_list_service_desks	List all service desk projects that the user has permission to view

---

jira_itsm_get_request_status

Get status history for a specific customer request

Parameters:

Parameter	Type	Required	Default	Description
issueIdOrKey	string	Yes	—	The issue ID or key of the customer request
start	number	No	0	Starting index for pagination (default: 0)
limit	number	No	50	Maximum number of status entries to return (default: 50)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "issueIdOrKey": {
      "type": "string",
      "description": "The issue ID or key of the customer request"
    },
    "start": {
      "type": "number",
      "default": 0,
      "description": "Starting index for pagination (default: 0)"
    },
    "limit": {
      "type": "number",
      "default": 50,
      "description": "Maximum number of status entries to return (default: 50)"
    }
  },
  "required": [
    "PCID",
    "issueIdOrKey"
  ]
}

---

jira_itsm_get_request_type_by_id

Get details of a specific request type

Parameters:

Parameter	Type	Required	Default	Description
serviceDeskId	string	Yes	—	The ID of the service desk
requestTypeId	string	Yes	—	The ID of the request type to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The ID of the service desk"
    },
    "requestTypeId": {
      "type": "string",
      "description": "The ID of the request type to retrieve"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId",
    "requestTypeId"
  ]
}

---

jira_itsm_get_request_types

Get all request types available for a specific service desk

Parameters:

Parameter	Type	Required	Default	Description
serviceDeskId	string	Yes	—	The ID of the service desk to get request types for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The ID of the service desk to get request types for"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId"
  ]
}

---

jira-itsm_create_customer_request

Create a new customer request (ticket) in a specified service desk

Parameters:

Parameter	Type	Required	Default	Description
serviceDeskId	string	Yes	—	The ID of the service desk where the request will be created
requestTypeId	string	Yes	—	The ID of the request type for the new request
requestFieldValues	object	Yes	—	Field values for the request including summary and description

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The ID of the service desk where the request will be created"
    },
    "requestTypeId": {
      "type": "string",
      "description": "The ID of the request type for the new request"
    },
    "requestFieldValues": {
      "type": "object",
      "properties": {
        "summary": {
          "type": "string",
          "description": "Title/summary of the request"
        },
        "description": {
          "type": "string",
          "description": "Detailed description of the request"
        }
      },
      "description": "Field values for the request including summary and description"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId",
    "requestTypeId",
    "requestFieldValues"
  ]
}

---

jira-itsm_get_customer_request

Retrieve a specific customer request by its ID or key

Parameters:

Parameter	Type	Required	Default	Description
issueIdOrKey	string	Yes	—	The issue ID or key of the customer request to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "issueIdOrKey": {
      "type": "string",
      "description": "The issue ID or key of the customer request to retrieve"
    }
  },
  "required": [
    "PCID",
    "issueIdOrKey"
  ]
}

---

jira-itsm_get_service_desk_by_id

Retrieve a specific service desk by its ID

Parameters:

Parameter	Type	Required	Default	Description
serviceDeskId	string	Yes	—	The unique identifier of the service desk to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The unique identifier of the service desk to retrieve"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId"
  ]
}

---

jira-itsm_get_service_desk_info

Get general information about the Jira Service Desk instance

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

jira-itsm_list_customer_requests

List customer requests with optional filtering and pagination

Parameters:

Parameter	Type	Required	Default	Description
start	number	No	0	Starting index for pagination (default: 0)
limit	number	No	50	Maximum number of requests to return (default: 50)
requestOwnership	string	No	—	Filter by request ownership (e.g., “owned”, “participated”)
requestStatus	string	No	—	Filter by request status (e.g., “open”, “closed”)
searchTerm	string	No	—	Search term to filter requests by content
serviceDeskId	string	No	—	Filter requests by specific service desk ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "start": {
      "type": "number",
      "default": 0,
      "description": "Starting index for pagination (default: 0)"
    },
    "limit": {
      "type": "number",
      "default": 50,
      "description": "Maximum number of requests to return (default: 50)"
    },
    "requestOwnership": {
      "type": "string",
      "description": "Filter by request ownership (e.g., \"owned\", \"participated\")"
    },
    "requestStatus": {
      "type": "string",
      "description": "Filter by request status (e.g., \"open\", \"closed\")"
    },
    "searchTerm": {
      "type": "string",
      "description": "Search term to filter requests by content"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "Filter requests by specific service desk ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

jira-itsm_list_service_desks

List all service desk projects that the user has permission to view

Parameters:

Parameter	Type	Required	Default	Description
start	number	No	0	Starting index for pagination (default: 0)
limit	number	No	50	Maximum number of service desks to return (default: 50)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "start": {
      "type": "number",
      "default": 0,
      "description": "Starting index for pagination (default: 0)"
    },
    "limit": {
      "type": "number",
      "default": 50,
      "description": "Maximum number of service desks to return (default: 50)"
    }
  },
  "required": [
    "PCID"
  ]
}