servicenow

Incidents, requests, and workflows

Server path: /servicenow | Type: Application | PCID required: Yes

Tools

Tool	Description
servicenow_create_incident	Create a new incident in ServiceNow
servicenow_get_apps	Get ServiceNow applications
servicenow_get_current_user	Get current user account details from ServiceNow
servicenow_get_incident	Get details of a specific ServiceNow incident using its sys_id
servicenow_list_incidents	List incidents in ServiceNow with optional filters
servicenow_update_incident	Update an existing ServiceNow incident

---

servicenow_create_incident

Create a new incident in ServiceNow

Parameters:

Parameter	Type	Required	Default	Description
short_description	string	Yes	—	Short description of the incident
description	string	Yes	—	Description of the incident
assigned_to	string	No	—	Person assigned to for the incident
priority	string	No	—	Priority of the incident
category	string	No	—	Category of the incident hardware, software, network, inquiries, etc.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "short_description": {
      "type": "string",
      "description": "Short description of the incident"
    },
    "description": {
      "type": "string",
      "description": "Description of the incident"
    },
    "assigned_to": {
      "type": "string",
      "description": "Person assigned to for the incident"
    },
    "priority": {
      "type": "string",
      "enum": [
        "1-Critical",
        "2-High",
        "3-Medium",
        "4-Low",
        "5-Planning"
      ],
      "description": "Priority of the incident"
    },
    "category": {
      "type": "string",
      "description": "Category of the incident hardware, software, network, inquiries, etc."
    }
  },
  "required": [
    "PCID",
    "short_description",
    "description"
  ]
}

---

servicenow_get_apps

Get ServiceNow applications

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

servicenow_get_current_user

Get current user account details from ServiceNow

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

servicenow_get_incident

Get details of a specific ServiceNow incident using its sys_id

Parameters:

Parameter	Type	Required	Default	Description
sysId	string	Yes	—	sys_id of the incident

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "sysId": {
      "type": "string",
      "description": "sys_id of the incident"
    }
  },
  "required": [
    "PCID",
    "sysId"
  ]
}

---

servicenow_list_incidents

List incidents in ServiceNow with optional filters

Parameters:

Parameter	Type	Required	Default	Description
active	boolean	No	—	Ticket status either true or false
priority	number	No	—	Priority of the ticket ranges from 1 to 4 with 1 being the highest & 4 being lowest
state	string	No	—	State of the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "active": {
      "type": "boolean",
      "description": "Ticket status either true or false"
    },
    "priority": {
      "type": "number",
      "description": "Priority of the ticket ranges from 1 to 4 with 1 being the highest & 4 being lowest"
    },
    "state": {
      "type": "string",
      "enum": [
        "New",
        "In Progress",
        "On Hold",
        "Resolved",
        "Closed",
        "Canceled"
      ],
      "description": "State of the ticket"
    }
  },
  "required": [
    "PCID"
  ]
}

---

servicenow_update_incident

Update an existing ServiceNow incident

Parameters:

Parameter	Type	Required	Default	Description
sysId	string	Yes	—	sys_id of the incident
state	string	No	—	State of the ticket
assigned_to	string	No	—	Person assigned to for the incident
work_notes	string	No	—	Work notes of the incident

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "sysId": {
      "type": "string",
      "description": "sys_id of the incident"
    },
    "state": {
      "type": "string",
      "enum": [
        "New",
        "In Progress",
        "On Hold",
        "Resolved",
        "Closed",
        "Canceled"
      ],
      "description": "State of the ticket"
    },
    "assigned_to": {
      "type": "string",
      "description": "Person assigned to for the incident"
    },
    "work_notes": {
      "type": "string",
      "description": "Work notes of the incident"
    }
  },
  "required": [
    "PCID",
    "sysId"
  ]
}