freshservice-problems

Freshservice Problems — manage problem tickets, notes, tasks, and time entries

Server path: /freshservice-problems | Type: Application | PCID required: Yes

Tools

Tool	Description
freshservice_problems_create_problem	Create a Problem
freshservice_problems_create_problem_note	Create a Problem Note
freshservice_problems_create_problem_task	Create a Problem Task
freshservice_problems_create_problem_time_entry	Create a Problem Time Entry
freshservice_problems_delete_problem	Delete a Problem
freshservice_problems_delete_problem_note	Delete a Problem Note
freshservice_problems_delete_problem_task	Delete a Problem Task
freshservice_problems_delete_problem_time_entry	Delete a Problem Time Entry
freshservice_problems_get_problem	View a Problem
freshservice_problems_get_problem_note	View a Problem Note
freshservice_problems_get_problem_task	View a Problem Task
freshservice_problems_get_problem_time_entry	View a Problem Time Entry
freshservice_problems_list_problem_fields	List All Problem Fields
freshservice_problems_list_problem_notes	List All Problem Notes
freshservice_problems_list_problem_tasks	List All Problem Tasks
freshservice_problems_list_problem_time_entries	List All Problem Time Entries
freshservice_problems_list_problems	List All Problems
freshservice_problems_restore_problem	Restore a Problem
freshservice_problems_update_problem	Update a Problem
freshservice_problems_update_problem_note	Update a Problem Note
freshservice_problems_update_problem_task	Update a Problem Task
freshservice_problems_update_problem_time_entry	Update a Problem Time Entry

---

freshservice_problems_create_problem

Create a Problem

Parameters:

Parameter	Type	Required	Default	Description
agent_id	integer	No	—	Assigned agent
assets	object[]	No	—	Associated assets
category	string	No	—	The category value
custom_fields	object	No	—	Custom fields
department_id	integer	No	—	Department
description	string	No	—	HTML description
due_by	string	Yes	—	Due date (ISO 8601)
group_id	integer	No	—	Assigned group
impact	integer	No	—	1=Low, 2=Medium, 3=High
known_error	boolean	No	—	Known error
priority	integer	No	—	1=Low, 2=Medium, 3=High, 4=Urgent
requester_id	integer	Yes	—	Initiator ID
status	integer	No	—	1=Open, 2=Change Requested, 3=Closed
sub_category	string	No	—	Sub-category
subject	string	Yes	—	The subject value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_id": {
      "type": "integer",
      "description": "Assigned agent"
    },
    "assets": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Associated assets"
    },
    "category": {
      "type": "string",
      "description": "The category value"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "department_id": {
      "type": "integer",
      "description": "Department"
    },
    "description": {
      "type": "string",
      "description": "HTML description"
    },
    "due_by": {
      "type": "string",
      "description": "Due date (ISO 8601)"
    },
    "group_id": {
      "type": "integer",
      "description": "Assigned group"
    },
    "impact": {
      "type": "integer",
      "description": "1=Low, 2=Medium, 3=High"
    },
    "known_error": {
      "type": "boolean",
      "description": "Known error"
    },
    "priority": {
      "type": "integer",
      "description": "1=Low, 2=Medium, 3=High, 4=Urgent"
    },
    "requester_id": {
      "type": "integer",
      "description": "Initiator ID"
    },
    "status": {
      "type": "integer",
      "description": "1=Open, 2=Change Requested, 3=Closed"
    },
    "sub_category": {
      "type": "string",
      "description": "Sub-category"
    },
    "subject": {
      "type": "string",
      "description": "The subject value"
    }
  },
  "required": [
    "PCID",
    "due_by",
    "requester_id",
    "subject"
  ]
}

---

freshservice_problems_create_problem_note

Create a Problem Note

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
body	string	Yes	—	Note HTML body
notify_emails	string[]	No	—	Emails to notify

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "body": {
      "type": "string",
      "description": "Note HTML body"
    },
    "notify_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Emails to notify"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "body"
  ]
}

---

freshservice_problems_create_problem_task

Create a Problem Task

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
agent_id	integer	No	—	Assigned agent ID
description	string	No	—	Task description
due_date	string	No	—	Due date (ISO 8601)
group_id	integer	No	—	Assigned group ID
notify_before	integer	No	—	Seconds before due date to notify
status	integer	No	—	1=Open, 2=In Progress, 3=Completed
title	string	Yes	—	Task title

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Assigned agent ID"
    },
    "description": {
      "type": "string",
      "description": "Task description"
    },
    "due_date": {
      "type": "string",
      "description": "Due date (ISO 8601)"
    },
    "group_id": {
      "type": "integer",
      "description": "Assigned group ID"
    },
    "notify_before": {
      "type": "integer",
      "description": "Seconds before due date to notify"
    },
    "status": {
      "type": "integer",
      "description": "1=Open, 2=In Progress, 3=Completed"
    },
    "title": {
      "type": "string",
      "description": "Task title"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "title"
  ]
}

---

freshservice_problems_create_problem_time_entry

Create a Problem Time Entry

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
agent_id	integer	Yes	—	Agent ID (mandatory)
billable	boolean	No	—	Billable entry (default true)
executed_at	string	No	—	When work was done (ISO 8601)
note	string	No	—	Description of work
start_time	string	No	—	Start time (ISO 8601)
task_id	integer	No	—	Associated task ID
time_spent	string	No	—	Time spent in hh:mm format

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID (mandatory)"
    },
    "billable": {
      "type": "boolean",
      "description": "Billable entry (default true)"
    },
    "executed_at": {
      "type": "string",
      "description": "When work was done (ISO 8601)"
    },
    "note": {
      "type": "string",
      "description": "Description of work"
    },
    "start_time": {
      "type": "string",
      "description": "Start time (ISO 8601)"
    },
    "task_id": {
      "type": "integer",
      "description": "Associated task ID"
    },
    "time_spent": {
      "type": "string",
      "description": "Time spent in hh:mm format"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "agent_id"
  ]
}

---

freshservice_problems_delete_problem

Delete a Problem

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

freshservice_problems_delete_problem_note

Delete a Problem Note

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
note_id	integer	Yes	—	Note ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "note_id": {
      "type": "integer",
      "description": "Note ID"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "note_id"
  ]
}

---

freshservice_problems_delete_problem_task

Delete a Problem Task

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
task_id	integer	Yes	—	Task ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "task_id"
  ]
}

---

freshservice_problems_delete_problem_time_entry

Delete a Problem Time Entry

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
time_entry_id	integer	Yes	—	Time Entry ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "time_entry_id": {
      "type": "integer",
      "description": "Time Entry ID"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "time_entry_id"
  ]
}

---

freshservice_problems_get_problem

View a Problem

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

freshservice_problems_get_problem_note

View a Problem Note

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
note_id	integer	Yes	—	Note ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "note_id": {
      "type": "integer",
      "description": "Note ID"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "note_id"
  ]
}

---

freshservice_problems_get_problem_task

View a Problem Task

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
task_id	integer	Yes	—	Task ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "task_id"
  ]
}

---

freshservice_problems_get_problem_time_entry

View a Problem Time Entry

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
time_entry_id	integer	Yes	—	Time Entry ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "time_entry_id": {
      "type": "integer",
      "description": "Time Entry ID"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "time_entry_id"
  ]
}

---

freshservice_problems_list_problem_fields

List All Problem Fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_problems_list_problem_notes

List All Problem Notes

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

freshservice_problems_list_problem_tasks

List All Problem Tasks

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

freshservice_problems_list_problem_time_entries

List All Problem Time Entries

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

freshservice_problems_list_problems

List All Problems

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)
workspace_id	integer	No	—	Workspace
include	string	No	—	Include stats

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    },
    "workspace_id": {
      "type": "integer",
      "description": "Workspace"
    },
    "include": {
      "type": "string",
      "description": "Include stats"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_problems_restore_problem

Restore a Problem

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

freshservice_problems_update_problem

Update a Problem

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
agent_id	integer	No	—	Agent
custom_fields	object	No	—	Custom fields
description	string	No	—	The description value
due_by	string	No	—	Due date
group_id	integer	No	—	Group
impact	integer	No	—	The impact value
known_error	boolean	No	—	Known error
priority	integer	No	—	The priority value
status	integer	No	—	The status value
subject	string	No	—	The subject value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "due_by": {
      "type": "string",
      "description": "Due date"
    },
    "group_id": {
      "type": "integer",
      "description": "Group"
    },
    "impact": {
      "type": "integer",
      "description": "The impact value"
    },
    "known_error": {
      "type": "boolean",
      "description": "Known error"
    },
    "priority": {
      "type": "integer",
      "description": "The priority value"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    },
    "subject": {
      "type": "string",
      "description": "The subject value"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

freshservice_problems_update_problem_note

Update a Problem Note

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
note_id	integer	Yes	—	Note ID
body	string	No	—	Updated body

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "note_id": {
      "type": "integer",
      "description": "Note ID"
    },
    "body": {
      "type": "string",
      "description": "Updated body"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "note_id"
  ]
}

---

freshservice_problems_update_problem_task

Update a Problem Task

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
task_id	integer	Yes	—	Task ID
agent_id	integer	No	—	Assigned agent
description	string	No	—	The description value
due_date	string	No	—	Due date
group_id	integer	No	—	Assigned group
status	integer	No	—	The status value
title	string	No	—	The title value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Assigned agent"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "due_date": {
      "type": "string",
      "description": "Due date"
    },
    "group_id": {
      "type": "integer",
      "description": "Assigned group"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "task_id"
  ]
}

---

freshservice_problems_update_problem_time_entry

Update a Problem Time Entry

Parameters:

Parameter	Type	Required	Default	Description
problem_id	integer	Yes	—	Problem ID
time_entry_id	integer	Yes	—	Time Entry ID
agent_id	integer	No	—	Agent ID
billable	boolean	No	—	The billable value
executed_at	string	No	—	Execution time
note	string	No	—	Description
time_spent	string	No	—	Time in hh:mm

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "integer",
      "description": "Problem ID"
    },
    "time_entry_id": {
      "type": "integer",
      "description": "Time Entry ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID"
    },
    "billable": {
      "type": "boolean",
      "description": "The billable value"
    },
    "executed_at": {
      "type": "string",
      "description": "Execution time"
    },
    "note": {
      "type": "string",
      "description": "Description"
    },
    "time_spent": {
      "type": "string",
      "description": "Time in hh:mm"
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "time_entry_id"
  ]
}