freshservice-admin

Freshservice Admin — business hours, canned responses, announcements, custom objects, projects, onboarding, offboarding, workspaces, and SLA policies

Server path: /freshservice-admin | Type: Application | PCID required: Yes

Tools

Tool	Description
freshservice_admin_create_announcement	Create an Announcement
freshservice_admin_create_custom_object_record	Create a Custom Object Record
freshservice_admin_create_offboarding_request	Create an Offboarding Request
freshservice_admin_create_onboarding_request	Create an Onboarding Request
freshservice_admin_create_project	Create a Project
freshservice_admin_create_project_task	Create a Project Task
freshservice_admin_delete_announcement	Delete an Announcement
freshservice_admin_delete_custom_object_record	Delete a Custom Object Record
freshservice_admin_delete_project	Delete a Project
freshservice_admin_delete_project_task	Delete a Project Task
freshservice_admin_get_announcement	View an Announcement
freshservice_admin_get_business_hours	View a Business Hours Config
freshservice_admin_get_canned_response	View a Canned Response
freshservice_admin_get_canned_response_folder	View a Canned Response Folder
freshservice_admin_get_custom_object	View a Custom Object
freshservice_admin_get_offboarding_form	View Offboarding Form Fields
freshservice_admin_get_offboarding_request	View an Offboarding Request
freshservice_admin_get_onboarding_form	View Onboarding Form Fields
freshservice_admin_get_onboarding_request	View an Onboarding Request
freshservice_admin_get_project	View a Project
freshservice_admin_get_project_task	View a Project Task
freshservice_admin_get_workspace	View a Workspace
freshservice_admin_list_announcements	List All Announcements
freshservice_admin_list_business_hours	List All Business Hours Configs
freshservice_admin_list_canned_response_folders	List Canned Response Folders
freshservice_admin_list_canned_responses	List All Canned Responses
freshservice_admin_list_custom_object_records	List Custom Object Records
freshservice_admin_list_custom_objects	List All Custom Objects
freshservice_admin_list_offboarding_requests	List All Offboarding Requests
freshservice_admin_list_offboarding_tickets	List Offboarding Tickets
freshservice_admin_list_onboarding_requests	List All Onboarding Requests
freshservice_admin_list_onboarding_tickets	List Onboarding Tickets
freshservice_admin_list_project_tasks	List Project Tasks
freshservice_admin_list_projects	List All Projects
freshservice_admin_list_sla_policies	List All SLA Policies
freshservice_admin_list_workspaces	List All Workspaces
freshservice_admin_update_announcement	Update an Announcement
freshservice_admin_update_custom_object_record	Update a Custom Object Record
freshservice_admin_update_project	Update a Project
freshservice_admin_update_project_task	Update a Project Task

---

freshservice_admin_create_announcement

Create an Announcement

Parameters:

Parameter	Type	Required	Default	Description
body	string	Yes	—	HTML body
title	string	Yes	—	The title value
visibility	string	No	—	everyone, agents_only, grouped
visible_from	string	No	—	Visible from (ISO 8601)
visible_till	string	No	—	Visible until

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "body": {
      "type": "string",
      "description": "HTML body"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    },
    "visibility": {
      "type": "string",
      "description": "everyone, agents_only, grouped"
    },
    "visible_from": {
      "type": "string",
      "description": "Visible from (ISO 8601)"
    },
    "visible_till": {
      "type": "string",
      "description": "Visible until"
    }
  },
  "required": [
    "PCID",
    "body",
    "title"
  ]
}

---

freshservice_admin_create_custom_object_record

Create a Custom Object Record

Parameters:

Parameter	Type	Required	Default	Description
object_id	integer	Yes	—	Object ID
data	object	Yes	—	Field values

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "object_id": {
      "type": "integer",
      "description": "Object ID"
    },
    "data": {
      "type": "object",
      "description": "Field values"
    }
  },
  "required": [
    "PCID",
    "object_id",
    "data"
  ]
}

---

freshservice_admin_create_offboarding_request

Create an Offboarding Request

Parameters:

Parameter	Type	Required	Default	Description
fields	object	Yes	—	Offboarding field values

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "fields": {
      "type": "object",
      "description": "Offboarding field values"
    }
  },
  "required": [
    "PCID",
    "fields"
  ]
}

---

freshservice_admin_create_onboarding_request

Create an Onboarding Request

Parameters:

Parameter	Type	Required	Default	Description
fields	object	Yes	—	Onboarding field values

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "fields": {
      "type": "object",
      "description": "Onboarding field values"
    }
  },
  "required": [
    "PCID",
    "fields"
  ]
}

---

freshservice_admin_create_project

Create a Project

Parameters:

Parameter	Type	Required	Default	Description
description	string	No	—	The description value
end_date	string	No	—	End date
manager_id	integer	No	—	Manager agent ID
name	string	Yes	—	The name value
priority	integer	No	—	The priority value
start_date	string	No	—	Start date
status	integer	No	—	The status value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "end_date": {
      "type": "string",
      "description": "End date"
    },
    "manager_id": {
      "type": "integer",
      "description": "Manager agent ID"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "priority": {
      "type": "integer",
      "description": "The priority value"
    },
    "start_date": {
      "type": "string",
      "description": "Start date"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

---

freshservice_admin_create_project_task

Create a Project Task

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID
description	string	No	—	The description value
due_date	string	No	—	Due date
owner_id	integer	No	—	Owner
title	string	Yes	—	The title value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "due_date": {
      "type": "string",
      "description": "Due date"
    },
    "owner_id": {
      "type": "integer",
      "description": "Owner"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    }
  },
  "required": [
    "PCID",
    "project_id",
    "title"
  ]
}

---

freshservice_admin_delete_announcement

Delete an Announcement

Parameters:

Parameter	Type	Required	Default	Description
announcement_id	integer	Yes	—	Announcement ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "announcement_id": {
      "type": "integer",
      "description": "Announcement ID"
    }
  },
  "required": [
    "PCID",
    "announcement_id"
  ]
}

---

freshservice_admin_delete_custom_object_record

Delete a Custom Object Record

Parameters:

Parameter	Type	Required	Default	Description
object_id	integer	Yes	—	Object ID
record_id	integer	Yes	—	Record ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "object_id": {
      "type": "integer",
      "description": "Object ID"
    },
    "record_id": {
      "type": "integer",
      "description": "Record ID"
    }
  },
  "required": [
    "PCID",
    "object_id",
    "record_id"
  ]
}

---

freshservice_admin_delete_project

Delete a Project

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    }
  },
  "required": [
    "PCID",
    "project_id"
  ]
}

---

freshservice_admin_delete_project_task

Delete a Project Task

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID
task_id	integer	Yes	—	Task ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    }
  },
  "required": [
    "PCID",
    "project_id",
    "task_id"
  ]
}

---

freshservice_admin_get_announcement

View an Announcement

Parameters:

Parameter	Type	Required	Default	Description
announcement_id	integer	Yes	—	Announcement ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "announcement_id": {
      "type": "integer",
      "description": "Announcement ID"
    }
  },
  "required": [
    "PCID",
    "announcement_id"
  ]
}

---

freshservice_admin_get_business_hours

View a Business Hours Config

Parameters:

Parameter	Type	Required	Default	Description
business_hours_id	integer	Yes	—	Config ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "business_hours_id": {
      "type": "integer",
      "description": "Config ID"
    }
  },
  "required": [
    "PCID",
    "business_hours_id"
  ]
}

---

freshservice_admin_get_canned_response

View a Canned Response

Parameters:

Parameter	Type	Required	Default	Description
response_id	integer	Yes	—	Response ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "response_id": {
      "type": "integer",
      "description": "Response ID"
    }
  },
  "required": [
    "PCID",
    "response_id"
  ]
}

---

freshservice_admin_get_canned_response_folder

View a Canned Response Folder

Parameters:

Parameter	Type	Required	Default	Description
folder_id	integer	Yes	—	Folder ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "folder_id": {
      "type": "integer",
      "description": "Folder ID"
    }
  },
  "required": [
    "PCID",
    "folder_id"
  ]
}

---

freshservice_admin_get_custom_object

View a Custom Object

Parameters:

Parameter	Type	Required	Default	Description
object_id	integer	Yes	—	Object ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "object_id": {
      "type": "integer",
      "description": "Object ID"
    }
  },
  "required": [
    "PCID",
    "object_id"
  ]
}

---

freshservice_admin_get_offboarding_form

View Offboarding Form Fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_get_offboarding_request

View an Offboarding Request

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

freshservice_admin_get_onboarding_form

View Onboarding Form Fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_get_onboarding_request

View an Onboarding Request

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

freshservice_admin_get_project

View a Project

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    }
  },
  "required": [
    "PCID",
    "project_id"
  ]
}

---

freshservice_admin_get_project_task

View a Project Task

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID
task_id	integer	Yes	—	Task ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    }
  },
  "required": [
    "PCID",
    "project_id",
    "task_id"
  ]
}

---

freshservice_admin_get_workspace

View a Workspace

Parameters:

Parameter	Type	Required	Default	Description
workspace_id	integer	Yes	—	Workspace ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "workspace_id": {
      "type": "integer",
      "description": "Workspace ID"
    }
  },
  "required": [
    "PCID",
    "workspace_id"
  ]
}

---

freshservice_admin_list_announcements

List All Announcements

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_business_hours

List All Business Hours Configs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_canned_response_folders

List Canned Response Folders

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_canned_responses

List All Canned Responses

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_custom_object_records

List Custom Object Records

Parameters:

Parameter	Type	Required	Default	Description
object_id	integer	Yes	—	Object ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "object_id": {
      "type": "integer",
      "description": "Object ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "object_id"
  ]
}

---

freshservice_admin_list_custom_objects

List All Custom Objects

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_offboarding_requests

List All Offboarding Requests

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_offboarding_tickets

List Offboarding Tickets

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

freshservice_admin_list_onboarding_requests

List All Onboarding Requests

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_onboarding_tickets

List Onboarding Tickets

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

freshservice_admin_list_project_tasks

List Project Tasks

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "project_id"
  ]
}

---

freshservice_admin_list_projects

List All Projects

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_sla_policies

List All SLA Policies

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_list_workspaces

List All Workspaces

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_admin_update_announcement

Update an Announcement

Parameters:

Parameter	Type	Required	Default	Description
announcement_id	integer	Yes	—	Announcement ID
body	string	No	—	The body value
title	string	No	—	The title value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "announcement_id": {
      "type": "integer",
      "description": "Announcement ID"
    },
    "body": {
      "type": "string",
      "description": "The body value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    }
  },
  "required": [
    "PCID",
    "announcement_id"
  ]
}

---

freshservice_admin_update_custom_object_record

Update a Custom Object Record

Parameters:

Parameter	Type	Required	Default	Description
object_id	integer	Yes	—	Object ID
record_id	integer	Yes	—	Record ID
data	object	No	—	Fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "object_id": {
      "type": "integer",
      "description": "Object ID"
    },
    "record_id": {
      "type": "integer",
      "description": "Record ID"
    },
    "data": {
      "type": "object",
      "description": "Fields"
    }
  },
  "required": [
    "PCID",
    "object_id",
    "record_id"
  ]
}

---

freshservice_admin_update_project

Update a Project

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID
description	string	No	—	The description value
name	string	No	—	The name value
status	integer	No	—	The status value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    }
  },
  "required": [
    "PCID",
    "project_id"
  ]
}

---

freshservice_admin_update_project_task

Update a Project Task

Parameters:

Parameter	Type	Required	Default	Description
project_id	integer	Yes	—	Project ID
task_id	integer	Yes	—	Task ID
status	integer	No	—	The status value
title	string	No	—	The title value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "integer",
      "description": "Project ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    }
  },
  "required": [
    "PCID",
    "project_id",
    "task_id"
  ]
}