freshservice-tickets

Freshservice Tickets — create, update, filter, and manage IT support tickets, conversations, tasks, time entries, and approvals

Server path: /freshservice-tickets | Type: Application | PCID required: Yes

Tools

Tool	Description
freshservice_tickets_add_ticket_note	Create a Note on a Ticket
freshservice_tickets_cancel_ticket_approval	Cancel a Ticket Approval
freshservice_tickets_create_child_ticket	Create Child Ticket
freshservice_tickets_create_ticket	Create a Ticket
freshservice_tickets_create_ticket_task	Create a Ticket Task
freshservice_tickets_create_ticket_time_entry	Create a Ticket Time Entry
freshservice_tickets_delete_conversation	Delete a Conversation
freshservice_tickets_delete_ticket	Delete a Ticket (trash)
freshservice_tickets_delete_ticket_attachment	Delete Ticket Attachment
freshservice_tickets_delete_ticket_task	Delete a Ticket Task
freshservice_tickets_delete_ticket_time_entry	Delete a Ticket Time Entry
freshservice_tickets_filter_tickets	Filter Tickets
freshservice_tickets_get_ticket	View a Ticket
freshservice_tickets_get_ticket_activities	Get Ticket Activity
freshservice_tickets_get_ticket_approval	View a Ticket Approval
freshservice_tickets_get_ticket_csat_response	View CSAT Response
freshservice_tickets_get_ticket_task	View a Ticket Task
freshservice_tickets_get_ticket_time_entry	View a Ticket Time Entry
freshservice_tickets_list_ticket_approvals	List Ticket Approvals
freshservice_tickets_list_ticket_conversations	List All Conversations of a Ticket
freshservice_tickets_list_ticket_fields	List All Ticket Fields
freshservice_tickets_list_ticket_tasks	List All Ticket Tasks
freshservice_tickets_list_ticket_time_entries	List All Ticket Time Entries
freshservice_tickets_list_tickets	List All Tickets
freshservice_tickets_reply_to_ticket	Reply to a Ticket
freshservice_tickets_request_ticket_approval	Request Approval on a Ticket
freshservice_tickets_restore_ticket	Restore a Trashed Ticket
freshservice_tickets_update_conversation	Update a Conversation
freshservice_tickets_update_ticket	Update a Ticket
freshservice_tickets_update_ticket_task	Update a Ticket Task
freshservice_tickets_update_ticket_time_entry	Update a Ticket Time Entry

---

freshservice_tickets_add_ticket_note

Create a Note on a Ticket

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
body	string	Yes	—	Note HTML body
notify_emails	string[]	No	—	Emails to notify
private	boolean	No	—	Private note (default true)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "body": {
      "type": "string",
      "description": "Note HTML body"
    },
    "notify_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Emails to notify"
    },
    "private": {
      "type": "boolean",
      "description": "Private note (default true)"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "body"
  ]
}

---

freshservice_tickets_cancel_ticket_approval

Cancel a Ticket Approval

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
approval_id	integer	Yes	—	Approval ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "approval_id": {
      "type": "integer",
      "description": "Approval ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "approval_id"
  ]
}

---

freshservice_tickets_create_child_ticket

Create Child Ticket

Parameters:

Parameter	Type	Required	Default	Description
parent_id	integer	Yes	—	Parent ticket ID
description	string	No	—	The description value
email	string	No	—	Requester email
priority	integer	No	—	The priority value
status	integer	No	—	The status value
subject	string	Yes	—	The subject value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "parent_id": {
      "type": "integer",
      "description": "Parent ticket ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "email": {
      "type": "string",
      "description": "Requester email"
    },
    "priority": {
      "type": "integer",
      "description": "The priority value"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    },
    "subject": {
      "type": "string",
      "description": "The subject value"
    }
  },
  "required": [
    "PCID",
    "parent_id",
    "subject"
  ]
}

---

freshservice_tickets_create_ticket

Create a Ticket

Parameters:

Parameter	Type	Required	Default	Description
assets	object[]	No	—	Associated assets
category	string	No	—	The category value
cc_emails	string[]	No	—	CC email addresses
custom_fields	object	No	—	Custom field key-value pairs
department_id	integer	No	—	Department ID
description	string	No	—	HTML description
due_by	string	No	—	Resolution due (ISO 8601)
email	string	No	—	Requester email
fr_due_by	string	No	—	First response due (ISO 8601)
group_id	integer	No	—	Assigned group ID
impact	integer	No	—	Impact level
item_category	string	No	—	Item category
name	string	No	—	Requester name
phone	string	No	—	Requester phone
priority	integer	No	—	1=Low, 2=Medium, 3=High, 4=Urgent
requester_id	integer	No	—	Requester user ID
responder_id	integer	No	—	Assigned agent ID
source	integer	No	—	1=Email, 2=Portal, 3=Phone, 4=Chat, 7=Feedback Widget
status	integer	No	—	2=Open, 3=Pending, 4=Resolved, 5=Closed
sub_category	string	No	—	Sub-category
subject	string	Yes	—	Ticket subject
tags	string[]	No	—	The tags value
type	string	No	—	Incident, Service Request, etc.
urgency	integer	No	—	Urgency level
workspace_id	integer	No	—	Workspace ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assets": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Associated assets"
    },
    "category": {
      "type": "string",
      "description": "The category value"
    },
    "cc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "CC email addresses"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom field key-value pairs"
    },
    "department_id": {
      "type": "integer",
      "description": "Department ID"
    },
    "description": {
      "type": "string",
      "description": "HTML description"
    },
    "due_by": {
      "type": "string",
      "description": "Resolution due (ISO 8601)"
    },
    "email": {
      "type": "string",
      "description": "Requester email"
    },
    "fr_due_by": {
      "type": "string",
      "description": "First response due (ISO 8601)"
    },
    "group_id": {
      "type": "integer",
      "description": "Assigned group ID"
    },
    "impact": {
      "type": "integer",
      "description": "Impact level"
    },
    "item_category": {
      "type": "string",
      "description": "Item category"
    },
    "name": {
      "type": "string",
      "description": "Requester name"
    },
    "phone": {
      "type": "string",
      "description": "Requester phone"
    },
    "priority": {
      "type": "integer",
      "description": "1=Low, 2=Medium, 3=High, 4=Urgent"
    },
    "requester_id": {
      "type": "integer",
      "description": "Requester user ID"
    },
    "responder_id": {
      "type": "integer",
      "description": "Assigned agent ID"
    },
    "source": {
      "type": "integer",
      "description": "1=Email, 2=Portal, 3=Phone, 4=Chat, 7=Feedback Widget"
    },
    "status": {
      "type": "integer",
      "description": "2=Open, 3=Pending, 4=Resolved, 5=Closed"
    },
    "sub_category": {
      "type": "string",
      "description": "Sub-category"
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The tags value"
    },
    "type": {
      "type": "string",
      "description": "Incident, Service Request, etc."
    },
    "urgency": {
      "type": "integer",
      "description": "Urgency level"
    },
    "workspace_id": {
      "type": "integer",
      "description": "Workspace ID"
    }
  },
  "required": [
    "PCID",
    "subject"
  ]
}

---

freshservice_tickets_create_ticket_task

Create a Ticket Task

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
agent_id	integer	No	—	Assigned agent ID
description	string	No	—	Task description
due_date	string	No	—	Due date (ISO 8601)
group_id	integer	No	—	Assigned group ID
notify_before	integer	No	—	Seconds before due date to notify
status	integer	No	—	1=Open, 2=In Progress, 3=Completed
title	string	Yes	—	Task title

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Assigned agent ID"
    },
    "description": {
      "type": "string",
      "description": "Task description"
    },
    "due_date": {
      "type": "string",
      "description": "Due date (ISO 8601)"
    },
    "group_id": {
      "type": "integer",
      "description": "Assigned group ID"
    },
    "notify_before": {
      "type": "integer",
      "description": "Seconds before due date to notify"
    },
    "status": {
      "type": "integer",
      "description": "1=Open, 2=In Progress, 3=Completed"
    },
    "title": {
      "type": "string",
      "description": "Task title"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "title"
  ]
}

---

freshservice_tickets_create_ticket_time_entry

Create a Ticket Time Entry

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
agent_id	integer	Yes	—	Agent ID (mandatory)
billable	boolean	No	—	Billable entry (default true)
executed_at	string	No	—	When work was done (ISO 8601)
note	string	No	—	Description of work
start_time	string	No	—	Start time (ISO 8601)
task_id	integer	No	—	Associated task ID
time_spent	string	No	—	Time spent in hh:mm format

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID (mandatory)"
    },
    "billable": {
      "type": "boolean",
      "description": "Billable entry (default true)"
    },
    "executed_at": {
      "type": "string",
      "description": "When work was done (ISO 8601)"
    },
    "note": {
      "type": "string",
      "description": "Description of work"
    },
    "start_time": {
      "type": "string",
      "description": "Start time (ISO 8601)"
    },
    "task_id": {
      "type": "integer",
      "description": "Associated task ID"
    },
    "time_spent": {
      "type": "string",
      "description": "Time spent in hh:mm format"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "agent_id"
  ]
}

---

freshservice_tickets_delete_conversation

Delete a Conversation

Parameters:

Parameter	Type	Required	Default	Description
conversation_id	integer	Yes	—	Conversation ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversation_id": {
      "type": "integer",
      "description": "Conversation ID"
    }
  },
  "required": [
    "PCID",
    "conversation_id"
  ]
}

---

freshservice_tickets_delete_ticket

Delete a Ticket (trash)

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_delete_ticket_attachment

Delete Ticket Attachment

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
attachment_id	integer	Yes	—	Attachment ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "attachment_id": {
      "type": "integer",
      "description": "Attachment ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "attachment_id"
  ]
}

---

freshservice_tickets_delete_ticket_task

Delete a Ticket Task

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
task_id	integer	Yes	—	Task ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "task_id"
  ]
}

---

freshservice_tickets_delete_ticket_time_entry

Delete a Ticket Time Entry

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
time_entry_id	integer	Yes	—	Time Entry ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "time_entry_id": {
      "type": "integer",
      "description": "Time Entry ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "time_entry_id"
  ]
}

---

freshservice_tickets_filter_tickets

Filter Tickets

Parameters:

Parameter	Type	Required	Default	Description
query	string	Yes	—	Filter query, e.g. asset_type_id:1 — do NOT include surrounding quotes, they are added automatically
workspace_id	integer	No	—	Workspace ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "query": {
      "type": "string",
      "description": "Filter query, e.g. asset_type_id:1 — do NOT include surrounding quotes, they are added automatically"
    },
    "workspace_id": {
      "type": "integer",
      "description": "Workspace ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

---

freshservice_tickets_get_ticket

View a Ticket

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
include	string	No	—	Include: conversations, requester, requested_for, stats, problem, assets, changes, related_tickets, tags

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "include": {
      "type": "string",
      "description": "Include: conversations, requester, requested_for, stats, problem, assets, changes, related_tickets, tags"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_get_ticket_activities

Get Ticket Activity

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_get_ticket_approval

View a Ticket Approval

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
approval_id	integer	Yes	—	Approval ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "approval_id": {
      "type": "integer",
      "description": "Approval ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "approval_id"
  ]
}

---

freshservice_tickets_get_ticket_csat_response

View CSAT Response

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_get_ticket_task

View a Ticket Task

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
task_id	integer	Yes	—	Task ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "task_id"
  ]
}

---

freshservice_tickets_get_ticket_time_entry

View a Ticket Time Entry

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
time_entry_id	integer	Yes	—	Time Entry ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "time_entry_id": {
      "type": "integer",
      "description": "Time Entry ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "time_entry_id"
  ]
}

---

freshservice_tickets_list_ticket_approvals

List Ticket Approvals

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_list_ticket_conversations

List All Conversations of a Ticket

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_list_ticket_fields

List All Ticket Fields

Parameters:

Parameter	Type	Required	Default	Description
workspace_id	integer	No	—	Workspace ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "workspace_id": {
      "type": "integer",
      "description": "Workspace ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_tickets_list_ticket_tasks

List All Ticket Tasks

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_list_ticket_time_entries

List All Ticket Time Entries

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_list_tickets

List All Tickets

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)
filter	string	No	—	Predefined filter: new_and_my_open, watching, spam, deleted
requester_id	integer	No	—	Filter by requester ID
email	string	No	—	Filter by requester email
updated_since	string	No	—	Filter by last update (ISO 8601)
type	string	No	—	Filter by ticket type
workspace_id	integer	No	—	Filter by workspace
order_type	string	No	—	asc or desc
include	string	No	—	Include: stats, requester, requested_for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    },
    "filter": {
      "type": "string",
      "description": "Predefined filter: new_and_my_open, watching, spam, deleted"
    },
    "requester_id": {
      "type": "integer",
      "description": "Filter by requester ID"
    },
    "email": {
      "type": "string",
      "description": "Filter by requester email"
    },
    "updated_since": {
      "type": "string",
      "description": "Filter by last update (ISO 8601)"
    },
    "type": {
      "type": "string",
      "description": "Filter by ticket type"
    },
    "workspace_id": {
      "type": "integer",
      "description": "Filter by workspace"
    },
    "order_type": {
      "type": "string",
      "description": "asc or desc"
    },
    "include": {
      "type": "string",
      "description": "Include: stats, requester, requested_for"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_tickets_reply_to_ticket

Reply to a Ticket

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
bcc_emails	string[]	No	—	BCC emails
body	string	Yes	—	Reply HTML body
cc_emails	string[]	No	—	CC emails
from_email	string	No	—	Sender email

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "bcc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "BCC emails"
    },
    "body": {
      "type": "string",
      "description": "Reply HTML body"
    },
    "cc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "CC emails"
    },
    "from_email": {
      "type": "string",
      "description": "Sender email"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "body"
  ]
}

---

freshservice_tickets_request_ticket_approval

Request Approval on a Ticket

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
approval_type	integer	No	—	1=Everyone must approve, 2=Anyone can approve
approver_id	integer	No	—	Approver agent ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "approval_type": {
      "type": "integer",
      "description": "1=Everyone must approve, 2=Anyone can approve"
    },
    "approver_id": {
      "type": "integer",
      "description": "Approver agent ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_restore_ticket

Restore a Trashed Ticket

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_update_conversation

Update a Conversation

Parameters:

Parameter	Type	Required	Default	Description
conversation_id	integer	Yes	—	Conversation ID
body	string	No	—	Updated HTML body

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversation_id": {
      "type": "integer",
      "description": "Conversation ID"
    },
    "body": {
      "type": "string",
      "description": "Updated HTML body"
    }
  },
  "required": [
    "PCID",
    "conversation_id"
  ]
}

---

freshservice_tickets_update_ticket

Update a Ticket

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
category	string	No	—	The category value
custom_fields	object	No	—	Custom fields
department_id	integer	No	—	Department ID
description	string	No	—	HTML description
due_by	string	No	—	Resolution due
fr_due_by	string	No	—	First response due
group_id	integer	No	—	Assigned group ID
impact	integer	No	—	The impact value
item_category	string	No	—	Item category
priority	integer	No	—	1=Low, 2=Medium, 3=High, 4=Urgent
responder_id	integer	No	—	Assigned agent ID
source	integer	No	—	The source value
status	integer	No	—	2=Open, 3=Pending, 4=Resolved, 5=Closed
sub_category	string	No	—	Sub-category
subject	string	No	—	The subject value
tags	string[]	No	—	The tags value
type	string	No	—	Ticket type
urgency	integer	No	—	The urgency value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "category": {
      "type": "string",
      "description": "The category value"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "department_id": {
      "type": "integer",
      "description": "Department ID"
    },
    "description": {
      "type": "string",
      "description": "HTML description"
    },
    "due_by": {
      "type": "string",
      "description": "Resolution due"
    },
    "fr_due_by": {
      "type": "string",
      "description": "First response due"
    },
    "group_id": {
      "type": "integer",
      "description": "Assigned group ID"
    },
    "impact": {
      "type": "integer",
      "description": "The impact value"
    },
    "item_category": {
      "type": "string",
      "description": "Item category"
    },
    "priority": {
      "type": "integer",
      "description": "1=Low, 2=Medium, 3=High, 4=Urgent"
    },
    "responder_id": {
      "type": "integer",
      "description": "Assigned agent ID"
    },
    "source": {
      "type": "integer",
      "description": "The source value"
    },
    "status": {
      "type": "integer",
      "description": "2=Open, 3=Pending, 4=Resolved, 5=Closed"
    },
    "sub_category": {
      "type": "string",
      "description": "Sub-category"
    },
    "subject": {
      "type": "string",
      "description": "The subject value"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The tags value"
    },
    "type": {
      "type": "string",
      "description": "Ticket type"
    },
    "urgency": {
      "type": "integer",
      "description": "The urgency value"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

---

freshservice_tickets_update_ticket_task

Update a Ticket Task

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
task_id	integer	Yes	—	Task ID
agent_id	integer	No	—	Assigned agent
description	string	No	—	The description value
due_date	string	No	—	Due date
group_id	integer	No	—	Assigned group
status	integer	No	—	The status value
title	string	No	—	The title value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "task_id": {
      "type": "integer",
      "description": "Task ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Assigned agent"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "due_date": {
      "type": "string",
      "description": "Due date"
    },
    "group_id": {
      "type": "integer",
      "description": "Assigned group"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "task_id"
  ]
}

---

freshservice_tickets_update_ticket_time_entry

Update a Ticket Time Entry

Parameters:

Parameter	Type	Required	Default	Description
ticket_id	integer	Yes	—	Ticket ID
time_entry_id	integer	Yes	—	Time Entry ID
agent_id	integer	No	—	Agent ID
billable	boolean	No	—	The billable value
executed_at	string	No	—	Execution time
note	string	No	—	Description
time_spent	string	No	—	Time in hh:mm

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "Ticket ID"
    },
    "time_entry_id": {
      "type": "integer",
      "description": "Time Entry ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID"
    },
    "billable": {
      "type": "boolean",
      "description": "The billable value"
    },
    "executed_at": {
      "type": "string",
      "description": "Execution time"
    },
    "note": {
      "type": "string",
      "description": "Description"
    },
    "time_spent": {
      "type": "string",
      "description": "Time in hh:mm"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "time_entry_id"
  ]
}