zendesk

Server path: /zendesk | Type: Application | PCID required: Yes

Tools

Tool	Description
`zendesk_list_tickets`	List Zendesk tickets with optional pagination and sorting. Does NOT support date filtering. For tickets in a time range (e.g., last 7 days, February 2026), use zendesk_search_tickets instead with query like “type:ticket created>YYYY-MM-DD”. For large date ranges exceeding 1,000 results, use zendesk_iterate_tickets_bulk.
`zendesk_create_ticket`	Create a new Zendesk ticket. Returns the created ticket object with all fields.
`zendesk_get_ticket`	Get details of a specific Zendesk ticket. Returns search-style response with results array.
`zendesk_update_ticket`	Update an existing Zendesk ticket. Returns the updated ticket object.
`zendesk_get_user_info`	Get information about a Zendesk user
`zendesk_add_ticket_tags`	Add tags to a Zendesk ticket for organization and filtering
`zendesk_set_ticket_tags`	Set ticket tags (replaces all existing tags)
`zendesk_remove_ticket_tags`	Remove specific tags from a Zendesk ticket
`zendesk_list_ticket_comments`	List all comments on a Zendesk ticket. Returns array of comment objects.
`zendesk_search_tickets`	Search Zendesk tickets using query syntax. Use for time-based queries (e.g., type:ticket created>2026-02-01 created<2026-02-28). Returns total count and pagination info. Use page parameter to fetch subsequent pages when count exceeds 100. Limited to ~1,000 results. For larger result sets, use zendesk_iterate_tickets_bulk instead.
`zendesk_iterate_tickets_bulk`	Iterate through Zendesk tickets using cursor-based pagination with no result limit. Uses the export search endpoint (search/export.json). Designed for iterating through large or complete result sets. Results are sorted by created_at only. On the first call (no cursor), returns total count. Pass the returned after_cursor to fetch subsequent pages. For quick sortable searches under 1,000 results, use zendesk_search_tickets instead.
`zendesk_get_ticket_comments_batch`	Get comments for multiple Zendesk tickets in a single call. Accepts up to 100 ticket IDs per call. Returns up to 100 comments per ticket (first page only). Tickets with more than 100 comments are truncated. Failed tickets are recorded in metadata but do not abort the batch.
`zendesk_delete_ticket`	Delete a Zendesk ticket
`zendesk_list_macros`	List all available Zendesk macros for ticket automation
`zendesk_list_trigger_capabilities`	List available trigger types that can be created for Zendesk webhooks
`zendesk_create_trigger`	Create a Zendesk webhook and trigger with custom conditions
`zendesk_update_trigger`	Update an existing Zendesk trigger (can update title, category, and conditions)
`zendesk_delete_trigger`	Delete a Zendesk webhook and trigger

zendesk_list_tickets

List Zendesk tickets with optional pagination and sorting. Does NOT support date filtering. For tickets in a time range (e.g., last 7 days, February 2026), use zendesk_search_tickets instead with query like “type:ticket created>YYYY-MM-DD”. For large date ranges exceeding 1,000 results, use zendesk_iterate_tickets_bulk. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination (starts from 1)
`per_page`	number	No	—	Number of tickets per page (1-100, default: 100)
`sort_by`	string	No	—	Field to sort by
`sort_order`	string	No	—	Sort order (ascending or descending)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination (starts from 1)"
    },
    "per_page": {
      "type": "number",
      "description": "Number of tickets per page (1-100, default: 100)"
    },
    "sort_by": {
      "type": "string",
      "enum": [
        "created_at",
        "updated_at",
        "priority",
        "status",
        "ticket_type"
      ],
      "description": "Field to sort by"
    },
    "sort_order": {
      "type": "string",
      "enum": [
        "asc",
        "desc"
      ],
      "description": "Sort order (ascending or descending)"
    }
  },
  "required": [
    "PCID"
  ]
}

zendesk_create_ticket

Create a new Zendesk ticket. Returns the created ticket object with all fields. Parameters:

Parameter	Type	Required	Default	Description
`subject`	string	Yes	—	Subject of the ticket
`comment`	string	Yes	—	Initial comment/description of the ticket
`priority`	string	No	—	Priority of the ticket
`type`	string	No	—	Type of the ticket
`tags`	string[]	No	—	Tags to associate with the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "subject": {
      "type": "string",
      "description": "Subject of the ticket"
    },
    "comment": {
      "type": "string",
      "description": "Initial comment/description of the ticket"
    },
    "priority": {
      "type": "string",
      "enum": [
        "urgent",
        "high",
        "normal",
        "low"
      ],
      "description": "Priority of the ticket"
    },
    "type": {
      "type": "string",
      "enum": [
        "incident",
        "problem",
        "question",
        "task"
      ],
      "description": "Type of the ticket"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags to associate with the ticket"
    }
  },
  "required": [
    "PCID",
    "subject",
    "comment"
  ]
}

zendesk_get_ticket

Get details of a specific Zendesk ticket. Returns search-style response with results array. Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	Ticket ID to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "Ticket ID to retrieve"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_update_ticket

Update an existing Zendesk ticket. Returns the updated ticket object. Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	Ticket ID to update
`status`	string	No	—	New status of the ticket (new, open, pending, solved, closed)
`priority`	string	No	—	New priority of the ticket (urgent, high, normal, low)
`comment`	string	No	—	New comment to add to the ticket
`tags`	string[]	No	—	New tags to associate with the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "Ticket ID to update"
    },
    "status": {
      "type": "string",
      "enum": [
        "new",
        "open",
        "pending",
        "solved",
        "closed"
      ],
      "description": "New status of the ticket (new, open, pending, solved, closed)"
    },
    "priority": {
      "type": "string",
      "enum": [
        "urgent",
        "high",
        "normal",
        "low"
      ],
      "description": "New priority of the ticket (urgent, high, normal, low)"
    },
    "comment": {
      "type": "string",
      "description": "New comment to add to the ticket"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "New tags to associate with the ticket"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_get_user_info

Get information about a Zendesk user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	ID of the user to retrieve information for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "userId": {
      "type": "string",
      "description": "ID of the user to retrieve information for"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

zendesk_add_ticket_tags

Add tags to a Zendesk ticket for organization and filtering Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to add tags to
`tags`	string[]	Yes	—	Array of tags to add to the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to add tags to"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of tags to add to the ticket"
    }
  },
  "required": [
    "PCID",
    "ticketId",
    "tags"
  ]
}

zendesk_set_ticket_tags

Set ticket tags (replaces all existing tags) Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to set tags for
`tags`	string[]	Yes	—	Array of tags to set (replaces all existing tags)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to set tags for"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of tags to set (replaces all existing tags)"
    }
  },
  "required": [
    "PCID",
    "ticketId",
    "tags"
  ]
}

zendesk_remove_ticket_tags

Remove specific tags from a Zendesk ticket Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to remove tags from
`tags`	string[]	Yes	—	Array of tags to remove from the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to remove tags from"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of tags to remove from the ticket"
    }
  },
  "required": [
    "PCID",
    "ticketId",
    "tags"
  ]
}

zendesk_list_ticket_comments

List all comments on a Zendesk ticket. Returns array of comment objects. Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to list comments for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to list comments for"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_search_tickets

Search Zendesk tickets using query syntax. Use for time-based queries (e.g., type:ticket created>2026-02-01 created<2026-02-28). Returns total count and pagination info. Use page parameter to fetch subsequent pages when count exceeds 100. Limited to ~1,000 results. For larger result sets, use zendesk_iterate_tickets_bulk instead. Parameters:

Parameter	Type	Required	Default	Description
`query`	string	Yes	—	Search query (e.g., “type:ticket status:open” or “type:ticket created>2026-02-01” for time ranges)
`sortBy`	string	No	—	Field to sort by (created_at, updated_at, priority, etc.)
`sortOrder`	string	No	—	Sort order
`page`	number	No	—	Page number for pagination (1-based). Use to fetch pages 2, 3, etc. when next_page is returned.
`per_page`	number	No	—	Results per page (1-100, default 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "query": {
      "type": "string",
      "description": "Search query (e.g., \"type:ticket status:open\" or \"type:ticket created>2026-02-01\" for time ranges)"
    },
    "sortBy": {
      "type": "string",
      "description": "Field to sort by (created_at, updated_at, priority, etc.)"
    },
    "sortOrder": {
      "type": "string",
      "enum": [
        "asc",
        "desc"
      ],
      "description": "Sort order"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination (1-based). Use to fetch pages 2, 3, etc. when next_page is returned."
    },
    "per_page": {
      "type": "number",
      "description": "Results per page (1-100, default 100)"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

zendesk_iterate_tickets_bulk

Iterate through Zendesk tickets using cursor-based pagination with no result limit. Uses the export search endpoint (search/export.json). Designed for iterating through large or complete result sets. Results are sorted by created_at only. On the first call (no cursor), returns total count. Pass the returned after_cursor to fetch subsequent pages. For quick sortable searches under 1,000 results, use zendesk_search_tickets instead. Parameters:

Parameter	Type	Required	Default	Description
`query`	string	Yes	—	Search query using Zendesk search syntax (e.g., “status:open created>2025-01-01”). type:ticket is handled automatically — do not include it.
`cursor`	string	No	—	Opaque cursor from a previous response’s after_cursor field. Omit on the first call.
`pageSize`	number	No	—	Results per page (1-100, default 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "query": {
      "type": "string",
      "description": "Search query using Zendesk search syntax (e.g., \"status:open created>2025-01-01\"). type:ticket is handled automatically — do not include it."
    },
    "cursor": {
      "type": "string",
      "description": "Opaque cursor from a previous response's after_cursor field. Omit on the first call."
    },
    "pageSize": {
      "type": "number",
      "description": "Results per page (1-100, default 100)"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

zendesk_get_ticket_comments_batch

Get comments for multiple Zendesk tickets in a single call. Accepts up to 100 ticket IDs per call. Returns up to 100 comments per ticket (first page only). Tickets with more than 100 comments are truncated. Failed tickets are recorded in metadata but do not abort the batch. Parameters:

Parameter	Type	Required	Default	Description
`ticketIds`	string[]	Yes	—	Array of ticket IDs to fetch comments for (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of ticket IDs to fetch comments for (max 100)"
    }
  },
  "required": [
    "PCID",
    "ticketIds"
  ]
}

zendesk_delete_ticket

Delete a Zendesk ticket Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to delete"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_list_macros

List all available Zendesk macros for ticket automation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    }
  },
  "required": [
    "PCID"
  ]
}

zendesk_list_trigger_capabilities

List available trigger types that can be created for Zendesk webhooks

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID (optional for this operation)"
    }
  }
}

zendesk_create_trigger

Create a Zendesk webhook and trigger with custom conditions Parameters:

Parameter	Type	Required	Default	Description
`triggerType`	string	Yes	—	Type of trigger to create
`webhookUrl`	string	Yes	—	The webhook URL where Zendesk should send events
`title`	string	Yes	—	Name for the trigger
`categoryId`	string	No	—	Optional category ID
`conditions`	string	No	—	Trigger conditions (optional - defaults to all ticket updates when empty or not provided). Format: {“all”: [{“field”: “status”, “value”: “new”}]}

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "triggerType": {
      "type": "string",
      "enum": [
        "zendesk_ticket_events"
      ],
      "description": "Type of trigger to create"
    },
    "webhookUrl": {
      "type": "string",
      "description": "The webhook URL where Zendesk should send events"
    },
    "title": {
      "type": "string",
      "description": "Name for the trigger"
    },
    "categoryId": {
      "type": "string",
      "description": "Optional category ID"
    },
    "conditions": {
      "oneOf": [
        {
          "type": "string"
        },
        {
          "type": "object",
          "properties": {
            "all": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "All conditions must match (AND logic)"
            },
            "any": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "Any condition must match (OR logic)"
            }
          }
        }
      ],
      "description": "Trigger conditions (optional - defaults to all ticket updates when empty or not provided). Format: {\"all\": [{\"field\": \"status\", \"value\": \"new\"}]}"
    }
  },
  "required": [
    "PCID",
    "triggerType",
    "webhookUrl",
    "title"
  ]
}

zendesk_update_trigger

Update an existing Zendesk trigger (can update title, category, and conditions) Parameters:

Parameter	Type	Required	Default	Description
`triggerId`	string	Yes	—	The ID of the trigger to update
`webhookId`	string	Yes	—	The webhook ID associated with this trigger
`title`	string	No	—	New title for the trigger
`categoryId`	string	No	—	New category ID
`conditions`	string	No	—	New trigger conditions (optional). Format: {“all”: [{“field”: “status”, “value”: “new”}]}

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "triggerId": {
      "type": "string",
      "description": "The ID of the trigger to update"
    },
    "webhookId": {
      "type": "string",
      "description": "The webhook ID associated with this trigger"
    },
    "title": {
      "type": "string",
      "description": "New title for the trigger"
    },
    "categoryId": {
      "type": "string",
      "description": "New category ID"
    },
    "conditions": {
      "oneOf": [
        {
          "type": "string"
        },
        {
          "type": "object",
          "properties": {
            "all": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "All conditions must match (AND logic)"
            },
            "any": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "Any condition must match (OR logic)"
            }
          }
        }
      ],
      "description": "New trigger conditions (optional). Format: {\"all\": [{\"field\": \"status\", \"value\": \"new\"}]}"
    }
  },
  "required": [
    "PCID",
    "triggerId",
    "webhookId"
  ]
}

zendesk_delete_trigger

Delete a Zendesk webhook and trigger Parameters:

Parameter	Type	Required	Default	Description
`triggerId`	string	Yes	—	The ID of the trigger to delete
`webhookId`	string	No	—	Optional webhook ID (if not provided, will be retrieved from metadata)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "triggerId": {
      "type": "string",
      "description": "The ID of the trigger to delete"
    },
    "webhookId": {
      "type": "string",
      "description": "Optional webhook ID (if not provided, will be retrieved from metadata)"
    }
  },
  "required": [
    "PCID",
    "triggerId"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Tools

zendesk_list_tickets

zendesk_create_ticket

zendesk_get_ticket

zendesk_update_ticket

zendesk_get_user_info

zendesk_add_ticket_tags

zendesk_set_ticket_tags

zendesk_remove_ticket_tags

zendesk_list_ticket_comments

zendesk_search_tickets

zendesk_iterate_tickets_bulk

zendesk_get_ticket_comments_batch

zendesk_delete_ticket

zendesk_list_macros

zendesk_list_trigger_capabilities

zendesk_create_trigger

zendesk_update_trigger

zendesk_delete_trigger

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​zendesk_list_tickets

​zendesk_create_ticket

​zendesk_get_ticket

​zendesk_update_ticket

​zendesk_get_user_info

​zendesk_add_ticket_tags

​zendesk_set_ticket_tags

​zendesk_remove_ticket_tags

​zendesk_list_ticket_comments

​zendesk_search_tickets

​zendesk_iterate_tickets_bulk

​zendesk_get_ticket_comments_batch

​zendesk_delete_ticket

​zendesk_list_macros

​zendesk_list_trigger_capabilities

​zendesk_create_trigger

​zendesk_update_trigger

​zendesk_delete_trigger

Tools

zendesk_list_tickets

zendesk_create_ticket

zendesk_get_ticket

zendesk_update_ticket

zendesk_get_user_info

zendesk_add_ticket_tags

zendesk_set_ticket_tags

zendesk_remove_ticket_tags

zendesk_list_ticket_comments

zendesk_search_tickets

zendesk_iterate_tickets_bulk

zendesk_get_ticket_comments_batch

zendesk_delete_ticket

zendesk_list_macros

zendesk_list_trigger_capabilities

zendesk_create_trigger

zendesk_update_trigger

zendesk_delete_trigger