freshservice-people

Freshservice People — manage agents, requesters, groups, roles, departments, and locations

Server path: /freshservice-people | Type: Application | PCID required: Yes

Tools

Tool	Description
freshservice_people_add_requester_group_member	Add Member to Requester Group
freshservice_people_create_agent	Create an Agent
freshservice_people_create_agent_group	Create an Agent Group
freshservice_people_create_department	Create a Department
freshservice_people_create_location	Create a Location
freshservice_people_create_requester	Create a Requester
freshservice_people_create_requester_group	Create a Requester Group
freshservice_people_deactivate_agent	Deactivate an Agent
freshservice_people_deactivate_requester	Deactivate a Requester
freshservice_people_delete_agent_group	Delete an Agent Group
freshservice_people_delete_department	Delete a Department
freshservice_people_delete_location	Delete a Location
freshservice_people_delete_requester_group	Delete a Requester Group
freshservice_people_get_agent	View an Agent
freshservice_people_get_agent_group	View an Agent Group
freshservice_people_get_department	View a Department
freshservice_people_get_location	View a Location
freshservice_people_get_requester	View a Requester
freshservice_people_get_requester_group	View a Requester Group
freshservice_people_get_role	View a Role
freshservice_people_list_agent_fields	List All Agent Fields
freshservice_people_list_agent_groups	List All Agent Groups
freshservice_people_list_agents	List All Agents
freshservice_people_list_department_fields	List All Department Fields
freshservice_people_list_departments	List All Departments
freshservice_people_list_locations	List All Locations
freshservice_people_list_requester_fields	List All Requester Fields
freshservice_people_list_requester_group_members	List Requester Group Members
freshservice_people_list_requester_groups	List All Requester Groups
freshservice_people_list_requesters	List All Requesters
freshservice_people_list_roles	List All Roles
freshservice_people_merge_requesters	Merge Requesters
freshservice_people_reactivate_agent	Reactivate an Agent
freshservice_people_reactivate_requester	Reactivate a Requester
freshservice_people_remove_requester_group_member	Remove Member from Requester Group
freshservice_people_update_agent	Update an Agent
freshservice_people_update_agent_group	Update an Agent Group
freshservice_people_update_department	Update a Department
freshservice_people_update_location	Update a Location
freshservice_people_update_requester	Update a Requester
freshservice_people_update_requester_group	Update a Requester Group

---

freshservice_people_add_requester_group_member

Add Member to Requester Group

Parameters:

Parameter	Type	Required	Default	Description
requester_group_id	integer	Yes	—	Group ID
requester_id	integer	Yes	—	Requester ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_group_id": {
      "type": "integer",
      "description": "Group ID"
    },
    "requester_id": {
      "type": "integer",
      "description": "Requester ID"
    }
  },
  "required": [
    "PCID",
    "requester_group_id",
    "requester_id"
  ]
}

---

freshservice_people_create_agent

Create an Agent

Parameters:

Parameter	Type	Required	Default	Description
custom_fields	object	No	—	Custom fields
department_ids	integer[]	No	—	Department IDs
email	string	Yes	—	Email (required)
first_name	string	No	—	First name
job_title	string	No	—	Job title
last_name	string	No	—	Last name
location_id	integer	No	—	Location ID
mobile_phone_number	string	No	—	Mobile phone
occasional	boolean	No	—	Occasional agent
reporting_manager_id	integer	No	—	Manager ID
roles	object[]	No	—	Role assignments
work_phone_number	string	No	—	Work phone

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "department_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Department IDs"
    },
    "email": {
      "type": "string",
      "description": "Email (required)"
    },
    "first_name": {
      "type": "string",
      "description": "First name"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "last_name": {
      "type": "string",
      "description": "Last name"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID"
    },
    "mobile_phone_number": {
      "type": "string",
      "description": "Mobile phone"
    },
    "occasional": {
      "type": "boolean",
      "description": "Occasional agent"
    },
    "reporting_manager_id": {
      "type": "integer",
      "description": "Manager ID"
    },
    "roles": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Role assignments"
    },
    "work_phone_number": {
      "type": "string",
      "description": "Work phone"
    }
  },
  "required": [
    "PCID",
    "email"
  ]
}

---

freshservice_people_create_agent_group

Create an Agent Group

Parameters:

Parameter	Type	Required	Default	Description
business_hours_id	integer	No	—	Business hours config
description	string	No	—	The description value
escalate_to	integer	No	—	Escalation user ID
leaders	integer[]	No	—	Leader agent IDs
members	integer[]	No	—	Member agent IDs
name	string	Yes	—	Group name
observers	integer[]	No	—	Observer agent IDs
unassigned_for	string	No	—	Escalation threshold

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "business_hours_id": {
      "type": "integer",
      "description": "Business hours config"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "escalate_to": {
      "type": "integer",
      "description": "Escalation user ID"
    },
    "leaders": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Leader agent IDs"
    },
    "members": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Member agent IDs"
    },
    "name": {
      "type": "string",
      "description": "Group name"
    },
    "observers": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Observer agent IDs"
    },
    "unassigned_for": {
      "type": "string",
      "description": "Escalation threshold"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

---

freshservice_people_create_department

Create a Department

Parameters:

Parameter	Type	Required	Default	Description
custom_fields	object	No	—	Custom fields
description	string	No	—	The description value
domains	string[]	No	—	Email domains
head_user_id	integer	No	—	Department head user ID
name	string	Yes	—	The name value
prime_user_id	integer	No	—	Prime user ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "domains": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Email domains"
    },
    "head_user_id": {
      "type": "integer",
      "description": "Department head user ID"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "prime_user_id": {
      "type": "integer",
      "description": "Prime user ID"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

---

freshservice_people_create_location

Create a Location

Parameters:

Parameter	Type	Required	Default	Description
city	string	No	—	The city value
country	string	No	—	The country value
email	string	No	—	Contact email
line1	string	No	—	Address line 1
line2	string	No	—	Address line 2
name	string	Yes	—	The name value
parent_location_id	integer	No	—	Parent location ID
phone	string	No	—	Contact phone
primary_contact_id	integer	No	—	Primary contact user ID
state	string	No	—	The state value
zipcode	string	No	—	Zip code

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "city": {
      "type": "string",
      "description": "The city value"
    },
    "country": {
      "type": "string",
      "description": "The country value"
    },
    "email": {
      "type": "string",
      "description": "Contact email"
    },
    "line1": {
      "type": "string",
      "description": "Address line 1"
    },
    "line2": {
      "type": "string",
      "description": "Address line 2"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "parent_location_id": {
      "type": "integer",
      "description": "Parent location ID"
    },
    "phone": {
      "type": "string",
      "description": "Contact phone"
    },
    "primary_contact_id": {
      "type": "integer",
      "description": "Primary contact user ID"
    },
    "state": {
      "type": "string",
      "description": "The state value"
    },
    "zipcode": {
      "type": "string",
      "description": "Zip code"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

---

freshservice_people_create_requester

Create a Requester

Parameters:

Parameter	Type	Required	Default	Description
background_information	string	No	—	Background info
custom_fields	object	No	—	Custom fields
department_ids	integer[]	No	—	Department IDs
first_name	string	Yes	—	First name
job_title	string	No	—	Job title
last_name	string	No	—	Last name
location_id	integer	No	—	Location ID
mobile_phone_number	string	No	—	Mobile phone
primary_email	string	No	—	Primary email
reporting_manager_id	integer	No	—	Manager ID
secondary_emails	string[]	No	—	Additional emails
work_phone_number	string	No	—	Work phone

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "background_information": {
      "type": "string",
      "description": "Background info"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "department_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Department IDs"
    },
    "first_name": {
      "type": "string",
      "description": "First name"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "last_name": {
      "type": "string",
      "description": "Last name"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID"
    },
    "mobile_phone_number": {
      "type": "string",
      "description": "Mobile phone"
    },
    "primary_email": {
      "type": "string",
      "description": "Primary email"
    },
    "reporting_manager_id": {
      "type": "integer",
      "description": "Manager ID"
    },
    "secondary_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Additional emails"
    },
    "work_phone_number": {
      "type": "string",
      "description": "Work phone"
    }
  },
  "required": [
    "PCID",
    "first_name"
  ]
}

---

freshservice_people_create_requester_group

Create a Requester Group

Parameters:

Parameter	Type	Required	Default	Description
description	string	No	—	The description value
name	string	Yes	—	Group name

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "Group name"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

---

freshservice_people_deactivate_agent

Deactivate an Agent

Parameters:

Parameter	Type	Required	Default	Description
agent_id	integer	Yes	—	Agent ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID"
    }
  },
  "required": [
    "PCID",
    "agent_id"
  ]
}

---

freshservice_people_deactivate_requester

Deactivate a Requester

Parameters:

Parameter	Type	Required	Default	Description
requester_id	integer	Yes	—	Requester ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_id": {
      "type": "integer",
      "description": "Requester ID"
    }
  },
  "required": [
    "PCID",
    "requester_id"
  ]
}

---

freshservice_people_delete_agent_group

Delete an Agent Group

Parameters:

Parameter	Type	Required	Default	Description
group_id	integer	Yes	—	Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "group_id": {
      "type": "integer",
      "description": "Group ID"
    }
  },
  "required": [
    "PCID",
    "group_id"
  ]
}

---

freshservice_people_delete_department

Delete a Department

Parameters:

Parameter	Type	Required	Default	Description
department_id	integer	Yes	—	Department ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "department_id": {
      "type": "integer",
      "description": "Department ID"
    }
  },
  "required": [
    "PCID",
    "department_id"
  ]
}

---

freshservice_people_delete_location

Delete a Location

Parameters:

Parameter	Type	Required	Default	Description
location_id	integer	Yes	—	Location ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID"
    }
  },
  "required": [
    "PCID",
    "location_id"
  ]
}

---

freshservice_people_delete_requester_group

Delete a Requester Group

Parameters:

Parameter	Type	Required	Default	Description
requester_group_id	integer	Yes	—	Requester Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_group_id": {
      "type": "integer",
      "description": "Requester Group ID"
    }
  },
  "required": [
    "PCID",
    "requester_group_id"
  ]
}

---

freshservice_people_get_agent

View an Agent

Parameters:

Parameter	Type	Required	Default	Description
agent_id	integer	Yes	—	Agent ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID"
    }
  },
  "required": [
    "PCID",
    "agent_id"
  ]
}

---

freshservice_people_get_agent_group

View an Agent Group

Parameters:

Parameter	Type	Required	Default	Description
group_id	integer	Yes	—	Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "group_id": {
      "type": "integer",
      "description": "Group ID"
    }
  },
  "required": [
    "PCID",
    "group_id"
  ]
}

---

freshservice_people_get_department

View a Department

Parameters:

Parameter	Type	Required	Default	Description
department_id	integer	Yes	—	Department ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "department_id": {
      "type": "integer",
      "description": "Department ID"
    }
  },
  "required": [
    "PCID",
    "department_id"
  ]
}

---

freshservice_people_get_location

View a Location

Parameters:

Parameter	Type	Required	Default	Description
location_id	integer	Yes	—	Location ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID"
    }
  },
  "required": [
    "PCID",
    "location_id"
  ]
}

---

freshservice_people_get_requester

View a Requester

Parameters:

Parameter	Type	Required	Default	Description
requester_id	integer	Yes	—	Requester ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_id": {
      "type": "integer",
      "description": "Requester ID"
    }
  },
  "required": [
    "PCID",
    "requester_id"
  ]
}

---

freshservice_people_get_requester_group

View a Requester Group

Parameters:

Parameter	Type	Required	Default	Description
requester_group_id	integer	Yes	—	Requester Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_group_id": {
      "type": "integer",
      "description": "Requester Group ID"
    }
  },
  "required": [
    "PCID",
    "requester_group_id"
  ]
}

---

freshservice_people_get_role

View a Role

Parameters:

Parameter	Type	Required	Default	Description
role_id	integer	Yes	—	Role ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "role_id": {
      "type": "integer",
      "description": "Role ID"
    }
  },
  "required": [
    "PCID",
    "role_id"
  ]
}

---

freshservice_people_list_agent_fields

List All Agent Fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_agent_groups

List All Agent Groups

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_agents

List All Agents

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)
email	string	No	—	Filter by email
active	boolean	No	—	Filter: true/false
state	string	No	—	Filter by state

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    },
    "email": {
      "type": "string",
      "description": "Filter by email"
    },
    "active": {
      "type": "boolean",
      "description": "Filter: true/false"
    },
    "state": {
      "type": "string",
      "description": "Filter by state"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_department_fields

List All Department Fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_departments

List All Departments

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)
workspace_id	integer	No	—	Workspace

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    },
    "workspace_id": {
      "type": "integer",
      "description": "Workspace"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_locations

List All Locations

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_requester_fields

List All Requester Fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_requester_group_members

List Requester Group Members

Parameters:

Parameter	Type	Required	Default	Description
requester_group_id	integer	Yes	—	Requester Group ID
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_group_id": {
      "type": "integer",
      "description": "Requester Group ID"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "requester_group_id"
  ]
}

---

freshservice_people_list_requester_groups

List All Requester Groups

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_requesters

List All Requesters

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)
email	string	No	—	Filter by email
mobile_phone_number	string	No	—	Filter by mobile
work_phone_number	string	No	—	Filter by work phone

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    },
    "email": {
      "type": "string",
      "description": "Filter by email"
    },
    "mobile_phone_number": {
      "type": "string",
      "description": "Filter by mobile"
    },
    "work_phone_number": {
      "type": "string",
      "description": "Filter by work phone"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_list_roles

List All Roles

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_people_merge_requesters

Merge Requesters

Parameters:

Parameter	Type	Required	Default	Description
requester_id	integer	Yes	—	Primary requester ID
secondary_requester_ids	integer[]	Yes	—	IDs to merge into primary

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_id": {
      "type": "integer",
      "description": "Primary requester ID"
    },
    "secondary_requester_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "IDs to merge into primary"
    }
  },
  "required": [
    "PCID",
    "requester_id",
    "secondary_requester_ids"
  ]
}

---

freshservice_people_reactivate_agent

Reactivate an Agent

Parameters:

Parameter	Type	Required	Default	Description
agent_id	integer	Yes	—	Agent ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID"
    }
  },
  "required": [
    "PCID",
    "agent_id"
  ]
}

---

freshservice_people_reactivate_requester

Reactivate a Requester

Parameters:

Parameter	Type	Required	Default	Description
requester_id	integer	Yes	—	Requester ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_id": {
      "type": "integer",
      "description": "Requester ID"
    }
  },
  "required": [
    "PCID",
    "requester_id"
  ]
}

---

freshservice_people_remove_requester_group_member

Remove Member from Requester Group

Parameters:

Parameter	Type	Required	Default	Description
requester_group_id	integer	Yes	—	Group ID
requester_id	integer	Yes	—	Requester ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_group_id": {
      "type": "integer",
      "description": "Group ID"
    },
    "requester_id": {
      "type": "integer",
      "description": "Requester ID"
    }
  },
  "required": [
    "PCID",
    "requester_group_id",
    "requester_id"
  ]
}

---

freshservice_people_update_agent

Update an Agent

Parameters:

Parameter	Type	Required	Default	Description
agent_id	integer	Yes	—	Agent ID
custom_fields	object	No	—	Custom fields
department_ids	integer[]	No	—	Department IDs
first_name	string	No	—	First name
job_title	string	No	—	Job title
last_name	string	No	—	Last name
location_id	integer	No	—	Location
occasional	boolean	No	—	The occasional value
roles	object[]	No	—	The roles value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "department_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Department IDs"
    },
    "first_name": {
      "type": "string",
      "description": "First name"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "last_name": {
      "type": "string",
      "description": "Last name"
    },
    "location_id": {
      "type": "integer",
      "description": "Location"
    },
    "occasional": {
      "type": "boolean",
      "description": "The occasional value"
    },
    "roles": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "The roles value"
    }
  },
  "required": [
    "PCID",
    "agent_id"
  ]
}

---

freshservice_people_update_agent_group

Update an Agent Group

Parameters:

Parameter	Type	Required	Default	Description
group_id	integer	Yes	—	Group ID
description	string	No	—	The description value
leaders	integer[]	No	—	The leaders value
members	integer[]	No	—	The members value
name	string	No	—	The name value
observers	integer[]	No	—	The observers value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "group_id": {
      "type": "integer",
      "description": "Group ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "leaders": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "The leaders value"
    },
    "members": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "The members value"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "observers": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "The observers value"
    }
  },
  "required": [
    "PCID",
    "group_id"
  ]
}

---

freshservice_people_update_department

Update a Department

Parameters:

Parameter	Type	Required	Default	Description
department_id	integer	Yes	—	Department ID
custom_fields	object	No	—	Custom fields
description	string	No	—	The description value
domains	string[]	No	—	The domains value
head_user_id	integer	No	—	Head user
name	string	No	—	The name value
prime_user_id	integer	No	—	Prime user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "department_id": {
      "type": "integer",
      "description": "Department ID"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "domains": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The domains value"
    },
    "head_user_id": {
      "type": "integer",
      "description": "Head user"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "prime_user_id": {
      "type": "integer",
      "description": "Prime user"
    }
  },
  "required": [
    "PCID",
    "department_id"
  ]
}

---

freshservice_people_update_location

Update a Location

Parameters:

Parameter	Type	Required	Default	Description
location_id	integer	Yes	—	Location ID
city	string	No	—	The city value
country	string	No	—	The country value
line1	string	No	—	Line 1
name	string	No	—	The name value
state	string	No	—	The state value
zipcode	string	No	—	Zip

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID"
    },
    "city": {
      "type": "string",
      "description": "The city value"
    },
    "country": {
      "type": "string",
      "description": "The country value"
    },
    "line1": {
      "type": "string",
      "description": "Line 1"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "state": {
      "type": "string",
      "description": "The state value"
    },
    "zipcode": {
      "type": "string",
      "description": "Zip"
    }
  },
  "required": [
    "PCID",
    "location_id"
  ]
}

---

freshservice_people_update_requester

Update a Requester

Parameters:

Parameter	Type	Required	Default	Description
requester_id	integer	Yes	—	Requester ID
custom_fields	object	No	—	Custom fields
department_ids	integer[]	No	—	Department IDs
first_name	string	No	—	First name
job_title	string	No	—	Job title
last_name	string	No	—	Last name
location_id	integer	No	—	Location
primary_email	string	No	—	Email

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_id": {
      "type": "integer",
      "description": "Requester ID"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom fields"
    },
    "department_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Department IDs"
    },
    "first_name": {
      "type": "string",
      "description": "First name"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "last_name": {
      "type": "string",
      "description": "Last name"
    },
    "location_id": {
      "type": "integer",
      "description": "Location"
    },
    "primary_email": {
      "type": "string",
      "description": "Email"
    }
  },
  "required": [
    "PCID",
    "requester_id"
  ]
}

---

freshservice_people_update_requester_group

Update a Requester Group

Parameters:

Parameter	Type	Required	Default	Description
requester_group_id	integer	Yes	—	Requester Group ID
description	string	No	—	The description value
name	string	No	—	The name value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "requester_group_id": {
      "type": "integer",
      "description": "Requester Group ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    }
  },
  "required": [
    "PCID",
    "requester_group_id"
  ]
}