manageengine-servicedesk-plus

ServiceDesk Plus ITSM

Server path: /manageengine-servicedesk-plus | Type: Application | PCID required: Yes

Tools

Tool	Description
manageengine_servicedesk_plus_add_request_note	Add a note to a request
manageengine_servicedesk_plus_add_request_task	Add a task to a request
manageengine_servicedesk_plus_create_asset	Create an asset
manageengine_servicedesk_plus_create_change	Create a change
manageengine_servicedesk_plus_create_problem	Create a problem
manageengine_servicedesk_plus_create_project	Create a project
manageengine_servicedesk_plus_create_request	Create a request
manageengine_servicedesk_plus_delete_asset	Delete an asset
manageengine_servicedesk_plus_delete_change	Delete a change
manageengine_servicedesk_plus_delete_problem	Delete a problem
manageengine_servicedesk_plus_delete_project	Delete a project
manageengine_servicedesk_plus_delete_request	Delete a request
manageengine_servicedesk_plus_delete_request_task	Delete a request task
manageengine_servicedesk_plus_get_asset	Get an asset
manageengine_servicedesk_plus_get_change	Get a change
manageengine_servicedesk_plus_get_problem	Get a problem
manageengine_servicedesk_plus_get_project	Get a project
manageengine_servicedesk_plus_get_request	Get a request
manageengine_servicedesk_plus_get_request_task	Get a request task
manageengine_servicedesk_plus_list_assets	List assets
manageengine_servicedesk_plus_list_changes	List changes
manageengine_servicedesk_plus_list_problems	List problems
manageengine_servicedesk_plus_list_projects	List projects
manageengine_servicedesk_plus_list_request_notes	List request notes
manageengine_servicedesk_plus_list_request_tasks	List request tasks
manageengine_servicedesk_plus_list_requests	List requests
manageengine_servicedesk_plus_update_asset	Update an asset
manageengine_servicedesk_plus_update_change	Update a change
manageengine_servicedesk_plus_update_problem	Update a problem
manageengine_servicedesk_plus_update_project	Update a project
manageengine_servicedesk_plus_update_request	Update a request
manageengine_servicedesk_plus_update_request_task	Update a request task

---

manageengine_servicedesk_plus_add_request_note

Add a note to a request

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request
request_note	object	Yes	—	Request Note

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    },
    "request_note": {
      "type": "object",
      "description": "Request Note",
      "properties": {
        "description": {
          "type": "string",
          "description": "Note content (HTML supported)"
        },
        "show_to_requester": {
          "type": "boolean",
          "description": "Whether the note is visible to the requester"
        },
        "notify_technician": {
          "type": "boolean",
          "description": "Whether to notify the assigned technician"
        },
        "mark_first_response": {
          "type": "boolean",
          "description": "Mark as first response"
        },
        "add_to_linked_requests": {
          "type": "boolean",
          "description": "Add note to linked requests as well"
        }
      },
      "required": [
        "description"
      ]
    }
  },
  "required": [
    "PCID",
    "request_id",
    "request_note"
  ]
}

---

manageengine_servicedesk_plus_add_request_task

Add a task to a request

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request
task	object	Yes	—	The task value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    },
    "task": {
      "type": "object",
      "description": "The task value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Task title"
        },
        "description": {
          "type": "string",
          "description": "Task description"
        },
        "scheduled_start_time": {
          "type": "string",
          "description": "Planned start time"
        },
        "scheduled_end_time": {
          "type": "string",
          "description": "Planned end time"
        },
        "status": {
          "type": "object",
          "description": "Task status (e.g., Open, In Progress, Closed)"
        },
        "priority": {
          "type": "object",
          "description": "Task priority"
        },
        "owner": {
          "type": "object",
          "description": "Task owner"
        },
        "task_type": {
          "type": "object",
          "description": "Type of task"
        }
      },
      "required": [
        "title"
      ]
    }
  },
  "required": [
    "PCID",
    "request_id",
    "task"
  ]
}

---

manageengine_servicedesk_plus_create_asset

Create an asset

Parameters:

Parameter	Type	Required	Default	Description
asset	object	Yes	—	The asset value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "asset": {
      "type": "object",
      "description": "The asset value",
      "properties": {
        "name": {
          "type": "string",
          "description": "Asset name"
        },
        "asset_tag": {
          "type": "string",
          "description": "Asset tag identifier"
        },
        "serial_number": {
          "type": "string",
          "description": "Serial number"
        },
        "barcode": {
          "type": "string",
          "description": "The barcode value"
        },
        "product": {
          "type": "object",
          "description": "Product type (mandatory)"
        },
        "state": {
          "type": "object",
          "description": "Asset state (e.g., In Use, In Store, Retired)"
        },
        "vendor": {
          "type": "object",
          "description": "The vendor value"
        },
        "site": {
          "type": "object",
          "description": "Site location"
        },
        "user": {
          "type": "object",
          "description": "Assigned user"
        },
        "department": {
          "type": "object",
          "description": "The department value"
        },
        "acquisition_date": {
          "type": "string",
          "description": "Acquisition date"
        },
        "warranty_expiry": {
          "type": "string",
          "description": "Warranty expiry date"
        },
        "expiry_date": {
          "type": "string",
          "description": "Asset expiry date"
        },
        "location": {
          "type": "string",
          "description": "Physical location"
        },
        "purchase_cost": {
          "type": "number",
          "description": "Purchase cost"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom fields"
        }
      },
      "required": [
        "name",
        "product"
      ]
    }
  },
  "required": [
    "PCID",
    "asset"
  ]
}

---

manageengine_servicedesk_plus_create_change

Create a change

Parameters:

Parameter	Type	Required	Default	Description
change	object	Yes	—	The change value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "change": {
      "type": "object",
      "description": "The change value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Change request title"
        },
        "description": {
          "type": "string",
          "description": "Description (HTML supported)"
        },
        "change_type": {
          "type": "object",
          "description": "Type (Minor, Major, Significant, Standard)"
        },
        "stage": {
          "type": "object",
          "description": "Change stage (e.g., Submission, Planning, Implementation)"
        },
        "status": {
          "type": "object",
          "description": "Change status"
        },
        "priority": {
          "type": "object",
          "description": "Priority level"
        },
        "risk": {
          "type": "object",
          "description": "Risk level"
        },
        "impact": {
          "type": "object",
          "description": "Impact level"
        },
        "urgency": {
          "type": "object",
          "description": "Urgency level"
        },
        "change_requester": {
          "type": "object",
          "description": "Who requested the change"
        },
        "change_manager": {
          "type": "object",
          "description": "Change manager"
        },
        "change_owner": {
          "type": "object",
          "description": "Change owner"
        },
        "group": {
          "type": "object",
          "description": "Technician group"
        },
        "category": {
          "type": "object",
          "description": "The category value"
        },
        "subcategory": {
          "type": "object",
          "description": "The subcategory value"
        },
        "scheduled_start_time": {
          "type": "string",
          "description": "Planned start time"
        },
        "scheduled_end_time": {
          "type": "string",
          "description": "Planned end time"
        },
        "roll_out_plan": {
          "type": "object",
          "description": "Rollout plan (HTML)"
        },
        "back_out_plan": {
          "type": "object",
          "description": "Backout plan (HTML)"
        },
        "impact_details": {
          "type": "object",
          "description": "Impact details (HTML)"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom fields"
        }
      },
      "required": [
        "title",
        "stage",
        "status"
      ]
    }
  },
  "required": [
    "PCID",
    "change"
  ]
}

---

manageengine_servicedesk_plus_create_problem

Create a problem

Parameters:

Parameter	Type	Required	Default	Description
problem	object	Yes	—	The problem value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem": {
      "type": "object",
      "description": "The problem value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Title of the problem"
        },
        "description": {
          "type": "string",
          "description": "Detailed description (HTML supported)"
        },
        "impact": {
          "type": "object",
          "description": "Impact level"
        },
        "priority": {
          "type": "object",
          "description": "Priority level"
        },
        "urgency": {
          "type": "object",
          "description": "Urgency level"
        },
        "status": {
          "type": "object",
          "description": "Problem status (e.g., Open, Analysis, RCA)"
        },
        "category": {
          "type": "object",
          "description": "The category value"
        },
        "subcategory": {
          "type": "object",
          "description": "The subcategory value"
        },
        "group": {
          "type": "object",
          "description": "Technician group"
        },
        "technician": {
          "type": "object",
          "description": "Assigned technician"
        },
        "site": {
          "type": "object",
          "description": "The site value"
        },
        "reported_by": {
          "type": "object",
          "description": "Who reported the problem"
        },
        "due_by_time": {
          "type": "string",
          "description": "Due date"
        },
        "assets": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Related assets"
        },
        "impact_details": {
          "type": "object",
          "description": "Impact details (HTML)"
        },
        "root_cause": {
          "type": "object",
          "description": "Root cause analysis (HTML)"
        },
        "symptoms": {
          "type": "object",
          "description": "Symptoms (HTML)"
        },
        "workaround_details": {
          "type": "object",
          "description": "Workaround details (HTML)"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom user-defined fields"
        }
      },
      "required": [
        "title"
      ]
    }
  },
  "required": [
    "PCID",
    "problem"
  ]
}

---

manageengine_servicedesk_plus_create_project

Create a project

Parameters:

Parameter	Type	Required	Default	Description
project	object	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "object",
      "description": "The project value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Project title"
        },
        "description": {
          "type": "string",
          "description": "Project description"
        },
        "project_code": {
          "type": "string",
          "description": "Unique project code"
        },
        "project_type": {
          "type": "object",
          "description": "Project type"
        },
        "owner": {
          "type": "object",
          "description": "Project owner"
        },
        "priority": {
          "type": "object",
          "description": "Priority level"
        },
        "status": {
          "type": "object",
          "description": "Project status"
        },
        "department": {
          "type": "object",
          "description": "The department value"
        },
        "site": {
          "type": "object",
          "description": "The site value"
        },
        "scheduled_start_time": {
          "type": "string",
          "description": "Planned start time"
        },
        "scheduled_end_time": {
          "type": "string",
          "description": "Planned end time"
        },
        "estimated_hours": {
          "type": "number",
          "description": "Estimated hours"
        },
        "estimated_cost": {
          "type": "number",
          "description": "Estimated cost"
        }
      },
      "required": [
        "title"
      ]
    }
  },
  "required": [
    "PCID",
    "project"
  ]
}

---

manageengine_servicedesk_plus_create_request

Create a request

Parameters:

Parameter	Type	Required	Default	Description
request	object	Yes	—	The request value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request": {
      "type": "object",
      "description": "The request value",
      "properties": {
        "subject": {
          "type": "string",
          "description": "Subject of the request"
        },
        "description": {
          "type": "string",
          "description": "Description of the request (HTML supported)"
        },
        "requester": {
          "type": "object",
          "description": "Requester user"
        },
        "status": {
          "type": "object",
          "description": "Status of the request (e.g., Open, In Progress, Resolved, Closed)"
        },
        "priority": {
          "type": "object",
          "description": "Priority level (e.g., Low, Medium, High, Urgent)"
        },
        "impact": {
          "type": "object",
          "description": "Impact level"
        },
        "urgency": {
          "type": "object",
          "description": "Urgency level"
        },
        "group": {
          "type": "object",
          "description": "Technician group to assign"
        },
        "technician": {
          "type": "object",
          "description": "Technician to assign"
        },
        "category": {
          "type": "object",
          "description": "Category of the request"
        },
        "subcategory": {
          "type": "object",
          "description": "Subcategory of the request"
        },
        "site": {
          "type": "object",
          "description": "Site associated with the request"
        },
        "due_by_time": {
          "type": "string",
          "description": "Due date in epoch milliseconds or datetime format"
        },
        "mode": {
          "type": "object",
          "description": "Request mode (e.g., Phone, Email, Web)"
        },
        "level": {
          "type": "object",
          "description": "Request level/tier"
        },
        "service_category": {
          "type": "object",
          "description": "Service category"
        },
        "assets": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Associated assets"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom user-defined fields"
        }
      },
      "required": [
        "subject"
      ]
    }
  },
  "required": [
    "PCID",
    "request"
  ]
}

---

manageengine_servicedesk_plus_delete_asset

Delete an asset

Parameters:

Parameter	Type	Required	Default	Description
asset_id	string	Yes	—	The unique ID of the asset

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "asset_id": {
      "type": "string",
      "description": "The unique ID of the asset"
    }
  },
  "required": [
    "PCID",
    "asset_id"
  ]
}

---

manageengine_servicedesk_plus_delete_change

Delete a change

Parameters:

Parameter	Type	Required	Default	Description
change_id	string	Yes	—	The unique ID of the change

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "change_id": {
      "type": "string",
      "description": "The unique ID of the change"
    }
  },
  "required": [
    "PCID",
    "change_id"
  ]
}

---

manageengine_servicedesk_plus_delete_problem

Delete a problem

Parameters:

Parameter	Type	Required	Default	Description
problem_id	string	Yes	—	The unique ID of the problem

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "string",
      "description": "The unique ID of the problem"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

manageengine_servicedesk_plus_delete_project

Delete a project

Parameters:

Parameter	Type	Required	Default	Description
project_id	string	Yes	—	The unique ID of the project

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "string",
      "description": "The unique ID of the project"
    }
  },
  "required": [
    "PCID",
    "project_id"
  ]
}

---

manageengine_servicedesk_plus_delete_request

Delete a request

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

manageengine_servicedesk_plus_delete_request_task

Delete a request task

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request
task_id	string	Yes	—	The unique ID of the task

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    },
    "task_id": {
      "type": "string",
      "description": "The unique ID of the task"
    }
  },
  "required": [
    "PCID",
    "request_id",
    "task_id"
  ]
}

---

manageengine_servicedesk_plus_get_asset

Get an asset

Parameters:

Parameter	Type	Required	Default	Description
asset_id	string	Yes	—	The unique ID of the asset

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "asset_id": {
      "type": "string",
      "description": "The unique ID of the asset"
    }
  },
  "required": [
    "PCID",
    "asset_id"
  ]
}

---

manageengine_servicedesk_plus_get_change

Get a change

Parameters:

Parameter	Type	Required	Default	Description
change_id	string	Yes	—	The unique ID of the change

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "change_id": {
      "type": "string",
      "description": "The unique ID of the change"
    }
  },
  "required": [
    "PCID",
    "change_id"
  ]
}

---

manageengine_servicedesk_plus_get_problem

Get a problem

Parameters:

Parameter	Type	Required	Default	Description
problem_id	string	Yes	—	The unique ID of the problem

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "string",
      "description": "The unique ID of the problem"
    }
  },
  "required": [
    "PCID",
    "problem_id"
  ]
}

---

manageengine_servicedesk_plus_get_project

Get a project

Parameters:

Parameter	Type	Required	Default	Description
project_id	string	Yes	—	The unique ID of the project

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "string",
      "description": "The unique ID of the project"
    }
  },
  "required": [
    "PCID",
    "project_id"
  ]
}

---

manageengine_servicedesk_plus_get_request

Get a request

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

manageengine_servicedesk_plus_get_request_task

Get a request task

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request
task_id	string	Yes	—	The unique ID of the task

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    },
    "task_id": {
      "type": "string",
      "description": "The unique ID of the task"
    }
  },
  "required": [
    "PCID",
    "request_id",
    "task_id"
  ]
}

---

manageengine_servicedesk_plus_list_assets

List assets

Parameters:

Parameter	Type	Required	Default	Description
input_data	string	No	—	JSON string containing list_info for pagination and filtering.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "input_data": {
      "type": "string",
      "description": "JSON string containing list_info for pagination and filtering."
    }
  },
  "required": [
    "PCID"
  ]
}

---

manageengine_servicedesk_plus_list_changes

List changes

Parameters:

Parameter	Type	Required	Default	Description
input_data	string	No	—	JSON string containing list_info for pagination and filtering.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "input_data": {
      "type": "string",
      "description": "JSON string containing list_info for pagination and filtering."
    }
  },
  "required": [
    "PCID"
  ]
}

---

manageengine_servicedesk_plus_list_problems

List problems

Parameters:

Parameter	Type	Required	Default	Description
input_data	string	No	—	JSON string containing list_info for pagination and filtering.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "input_data": {
      "type": "string",
      "description": "JSON string containing list_info for pagination and filtering."
    }
  },
  "required": [
    "PCID"
  ]
}

---

manageengine_servicedesk_plus_list_projects

List projects

Parameters:

Parameter	Type	Required	Default	Description
input_data	string	No	—	JSON string containing list_info for pagination and filtering.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "input_data": {
      "type": "string",
      "description": "JSON string containing list_info for pagination and filtering."
    }
  },
  "required": [
    "PCID"
  ]
}

---

manageengine_servicedesk_plus_list_request_notes

List request notes

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

manageengine_servicedesk_plus_list_request_tasks

List request tasks

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

manageengine_servicedesk_plus_list_requests

List requests

Parameters:

Parameter	Type	Required	Default	Description
input_data	string	No	—	JSON string containing list_info for pagination and filtering. Example: {“list_info”:{“row_count”:10,“start_index”:1,“sort_field”:“created_time”,“sort_order”:“desc”,“search_fields”:{“subject”:“keyword”}}}

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "input_data": {
      "type": "string",
      "description": "JSON string containing list_info for pagination and filtering. Example: {\"list_info\":{\"row_count\":10,\"start_index\":1,\"sort_field\":\"created_time\",\"sort_order\":\"desc\",\"search_fields\":{\"subject\":\"keyword\"}}}"
    }
  },
  "required": [
    "PCID"
  ]
}

---

manageengine_servicedesk_plus_update_asset

Update an asset

Parameters:

Parameter	Type	Required	Default	Description
asset_id	string	Yes	—	The unique ID of the asset
asset	object	Yes	—	The asset value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "asset_id": {
      "type": "string",
      "description": "The unique ID of the asset"
    },
    "asset": {
      "type": "object",
      "description": "The asset value",
      "properties": {
        "name": {
          "type": "string",
          "description": "Asset name"
        },
        "asset_tag": {
          "type": "string",
          "description": "Asset tag"
        },
        "serial_number": {
          "type": "string",
          "description": "Serial number"
        },
        "state": {
          "type": "object",
          "description": "Asset state"
        },
        "vendor": {
          "type": "object",
          "description": "The vendor value"
        },
        "site": {
          "type": "object",
          "description": "The site value"
        },
        "user": {
          "type": "object",
          "description": "Assigned user"
        },
        "department": {
          "type": "object",
          "description": "The department value"
        },
        "location": {
          "type": "string",
          "description": "Physical location"
        },
        "purchase_cost": {
          "type": "number",
          "description": "Purchase cost"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom fields"
        }
      }
    }
  },
  "required": [
    "PCID",
    "asset_id",
    "asset"
  ]
}

---

manageengine_servicedesk_plus_update_change

Update a change

Parameters:

Parameter	Type	Required	Default	Description
change_id	string	Yes	—	The unique ID of the change
change	object	Yes	—	The change value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "change_id": {
      "type": "string",
      "description": "The unique ID of the change"
    },
    "change": {
      "type": "object",
      "description": "The change value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Change title"
        },
        "description": {
          "type": "string",
          "description": "The description value"
        },
        "change_type": {
          "type": "object",
          "description": "Change type"
        },
        "stage": {
          "type": "object",
          "description": "Change stage"
        },
        "status": {
          "type": "object",
          "description": "Change status"
        },
        "priority": {
          "type": "object",
          "description": "The priority value"
        },
        "risk": {
          "type": "object",
          "description": "Risk level"
        },
        "impact": {
          "type": "object",
          "description": "The impact value"
        },
        "group": {
          "type": "object",
          "description": "Technician group"
        },
        "change_owner": {
          "type": "object",
          "description": "Change owner"
        },
        "scheduled_start_time": {
          "type": "string",
          "description": "Planned start"
        },
        "scheduled_end_time": {
          "type": "string",
          "description": "Planned end"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom fields"
        }
      }
    }
  },
  "required": [
    "PCID",
    "change_id",
    "change"
  ]
}

---

manageengine_servicedesk_plus_update_problem

Update a problem

Parameters:

Parameter	Type	Required	Default	Description
problem_id	string	Yes	—	The unique ID of the problem
problem	object	Yes	—	The problem value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "problem_id": {
      "type": "string",
      "description": "The unique ID of the problem"
    },
    "problem": {
      "type": "object",
      "description": "The problem value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Title of the problem"
        },
        "description": {
          "type": "string",
          "description": "The description value"
        },
        "impact": {
          "type": "object",
          "description": "Impact level"
        },
        "priority": {
          "type": "object",
          "description": "Priority level"
        },
        "urgency": {
          "type": "object",
          "description": "Urgency level"
        },
        "status": {
          "type": "object",
          "description": "Problem status"
        },
        "category": {
          "type": "object",
          "description": "The category value"
        },
        "group": {
          "type": "object",
          "description": "Technician group"
        },
        "technician": {
          "type": "object",
          "description": "Assigned technician"
        },
        "root_cause": {
          "type": "object",
          "description": "Root cause analysis"
        },
        "workaround_details": {
          "type": "object",
          "description": "Workaround"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom fields"
        }
      }
    }
  },
  "required": [
    "PCID",
    "problem_id",
    "problem"
  ]
}

---

manageengine_servicedesk_plus_update_project

Update a project

Parameters:

Parameter	Type	Required	Default	Description
project_id	string	Yes	—	The unique ID of the project
project	object	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project_id": {
      "type": "string",
      "description": "The unique ID of the project"
    },
    "project": {
      "type": "object",
      "description": "The project value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Project title"
        },
        "description": {
          "type": "string",
          "description": "The description value"
        },
        "project_code": {
          "type": "string",
          "description": "Project code"
        },
        "owner": {
          "type": "object",
          "description": "The owner value"
        },
        "priority": {
          "type": "object",
          "description": "The priority value"
        },
        "status": {
          "type": "object",
          "description": "The status value"
        },
        "scheduled_start_time": {
          "type": "string",
          "description": "Start time"
        },
        "scheduled_end_time": {
          "type": "string",
          "description": "End time"
        },
        "actual_start_time": {
          "type": "string",
          "description": "Actual start"
        },
        "actual_end_time": {
          "type": "string",
          "description": "Actual end"
        },
        "percentage_completion": {
          "type": "integer",
          "description": "Completion percentage"
        }
      }
    }
  },
  "required": [
    "PCID",
    "project_id",
    "project"
  ]
}

---

manageengine_servicedesk_plus_update_request

Update a request

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request
request	object	Yes	—	The request value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    },
    "request": {
      "type": "object",
      "description": "The request value",
      "properties": {
        "subject": {
          "type": "string",
          "description": "Subject of the request"
        },
        "description": {
          "type": "string",
          "description": "Description of the request"
        },
        "status": {
          "type": "object",
          "description": "Status of the request"
        },
        "priority": {
          "type": "object",
          "description": "Priority level"
        },
        "impact": {
          "type": "object",
          "description": "Impact level"
        },
        "urgency": {
          "type": "object",
          "description": "Urgency level"
        },
        "group": {
          "type": "object",
          "description": "Technician group to assign"
        },
        "technician": {
          "type": "object",
          "description": "Technician to assign"
        },
        "category": {
          "type": "object",
          "description": "The category value"
        },
        "subcategory": {
          "type": "object",
          "description": "The subcategory value"
        },
        "due_by_time": {
          "type": "string",
          "description": "Due date"
        },
        "update_reason": {
          "type": "string",
          "description": "Reason for updating the request"
        },
        "udf_fields": {
          "type": "object",
          "description": "Custom user-defined fields"
        }
      }
    }
  },
  "required": [
    "PCID",
    "request_id",
    "request"
  ]
}

---

manageengine_servicedesk_plus_update_request_task

Update a request task

Parameters:

Parameter	Type	Required	Default	Description
request_id	string	Yes	—	The unique ID of the request
task_id	string	Yes	—	The unique ID of the task
task	object	Yes	—	The task value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "string",
      "description": "The unique ID of the request"
    },
    "task_id": {
      "type": "string",
      "description": "The unique ID of the task"
    },
    "task": {
      "type": "object",
      "description": "The task value",
      "properties": {
        "title": {
          "type": "string",
          "description": "Task title"
        },
        "description": {
          "type": "string",
          "description": "Task description"
        },
        "status": {
          "type": "object",
          "description": "Task status"
        },
        "priority": {
          "type": "object",
          "description": "Task priority"
        },
        "owner": {
          "type": "object",
          "description": "Task owner"
        },
        "percentage_completion": {
          "type": "integer",
          "description": "Completion percentage (0-100)"
        }
      }
    }
  },
  "required": [
    "PCID",
    "request_id",
    "task_id",
    "task"
  ]
}