freshservice-solutions

Freshservice Knowledge Base — manage solution categories, folders, and articles

Server path: /freshservice-solutions | Type: Application | PCID required: Yes

Tools

Tool	Description
freshservice_solutions_create_solution_article	Create a Solution Article
freshservice_solutions_create_solution_category	Create a Solution Category
freshservice_solutions_create_solution_folder	Create a Solution Folder
freshservice_solutions_delete_solution_article	Delete a Solution Article (trash)
freshservice_solutions_delete_solution_category	Delete a Solution Category (trash)
freshservice_solutions_delete_solution_folder	Delete a Solution Folder (trash)
freshservice_solutions_get_solution_article	View a Solution Article
freshservice_solutions_get_solution_category	View a Solution Category
freshservice_solutions_get_solution_folder	View a Solution Folder
freshservice_solutions_list_solution_articles	List All Solution Articles
freshservice_solutions_list_solution_categories	List All Solution Categories
freshservice_solutions_list_solution_folders	List All Solution Folders
freshservice_solutions_search_solution_articles	Search Solution Articles
freshservice_solutions_update_solution_article	Update a Solution Article
freshservice_solutions_update_solution_category	Update a Solution Category
freshservice_solutions_update_solution_folder	Update a Solution Folder

---

freshservice_solutions_create_solution_article

Create a Solution Article

Parameters:

Parameter	Type	Required	Default	Description
description	string	No	—	HTML body
folder_id	integer	Yes	—	Folder ID
keywords	string[]	No	—	SEO keywords
review_date	string	No	—	Review date (ISO 8601)
status	integer	Yes	—	1=Draft, 2=Published
tags	string[]	No	—	The tags value
title	string	Yes	—	The title value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "HTML body"
    },
    "folder_id": {
      "type": "integer",
      "description": "Folder ID"
    },
    "keywords": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "SEO keywords"
    },
    "review_date": {
      "type": "string",
      "description": "Review date (ISO 8601)"
    },
    "status": {
      "type": "integer",
      "description": "1=Draft, 2=Published"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The tags value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    }
  },
  "required": [
    "PCID",
    "folder_id",
    "status",
    "title"
  ]
}

---

freshservice_solutions_create_solution_category

Create a Solution Category

Parameters:

Parameter	Type	Required	Default	Description
description	string	No	—	The description value
name	string	Yes	—	The name value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

---

freshservice_solutions_create_solution_folder

Create a Solution Folder

Parameters:

Parameter	Type	Required	Default	Description
category_id	integer	Yes	—	Parent category ID
description	string	No	—	The description value
name	string	Yes	—	The name value
visibility	integer	Yes	—	1=All, 2=Logged in, 3=Agents, 4=Depts, 5=Agent groups, 6=Contact groups

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "Parent category ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "visibility": {
      "type": "integer",
      "description": "1=All, 2=Logged in, 3=Agents, 4=Depts, 5=Agent groups, 6=Contact groups"
    }
  },
  "required": [
    "PCID",
    "category_id",
    "name",
    "visibility"
  ]
}

---

freshservice_solutions_delete_solution_article

Delete a Solution Article (trash)

Parameters:

Parameter	Type	Required	Default	Description
article_id	integer	Yes	—	Article ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "article_id": {
      "type": "integer",
      "description": "Article ID"
    }
  },
  "required": [
    "PCID",
    "article_id"
  ]
}

---

freshservice_solutions_delete_solution_category

Delete a Solution Category (trash)

Parameters:

Parameter	Type	Required	Default	Description
category_id	integer	Yes	—	Category ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID"
    }
  },
  "required": [
    "PCID",
    "category_id"
  ]
}

---

freshservice_solutions_delete_solution_folder

Delete a Solution Folder (trash)

Parameters:

Parameter	Type	Required	Default	Description
folder_id	integer	Yes	—	Folder ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "folder_id": {
      "type": "integer",
      "description": "Folder ID"
    }
  },
  "required": [
    "PCID",
    "folder_id"
  ]
}

---

freshservice_solutions_get_solution_article

View a Solution Article

Parameters:

Parameter	Type	Required	Default	Description
article_id	integer	Yes	—	Article ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "article_id": {
      "type": "integer",
      "description": "Article ID"
    }
  },
  "required": [
    "PCID",
    "article_id"
  ]
}

---

freshservice_solutions_get_solution_category

View a Solution Category

Parameters:

Parameter	Type	Required	Default	Description
category_id	integer	Yes	—	Category ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID"
    }
  },
  "required": [
    "PCID",
    "category_id"
  ]
}

---

freshservice_solutions_get_solution_folder

View a Solution Folder

Parameters:

Parameter	Type	Required	Default	Description
folder_id	integer	Yes	—	Folder ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "folder_id": {
      "type": "integer",
      "description": "Folder ID"
    }
  },
  "required": [
    "PCID",
    "folder_id"
  ]
}

---

freshservice_solutions_list_solution_articles

List All Solution Articles

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)
folder_id	integer	No	—	Filter by folder

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    },
    "folder_id": {
      "type": "integer",
      "description": "Filter by folder"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_solutions_list_solution_categories

List All Solution Categories

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_solutions_list_solution_folders

List All Solution Folders

Parameters:

Parameter	Type	Required	Default	Description
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

---

freshservice_solutions_search_solution_articles

Search Solution Articles

Parameters:

Parameter	Type	Required	Default	Description
search_term	string	Yes	—	Search term
page	integer	No	—	Page number
per_page	integer	No	—	Items per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "search_term": {
      "type": "string",
      "description": "Search term"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "per_page": {
      "type": "integer",
      "description": "Items per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "search_term"
  ]
}

---

freshservice_solutions_update_solution_article

Update a Solution Article

Parameters:

Parameter	Type	Required	Default	Description
article_id	integer	Yes	—	Article ID
description	string	No	—	Body
status	integer	No	—	The status value
title	string	No	—	The title value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "article_id": {
      "type": "integer",
      "description": "Article ID"
    },
    "description": {
      "type": "string",
      "description": "Body"
    },
    "status": {
      "type": "integer",
      "description": "The status value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    }
  },
  "required": [
    "PCID",
    "article_id"
  ]
}

---

freshservice_solutions_update_solution_category

Update a Solution Category

Parameters:

Parameter	Type	Required	Default	Description
category_id	integer	Yes	—	Category ID
description	string	No	—	The description value
name	string	No	—	The name value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    }
  },
  "required": [
    "PCID",
    "category_id"
  ]
}

---

freshservice_solutions_update_solution_folder

Update a Solution Folder

Parameters:

Parameter	Type	Required	Default	Description
folder_id	integer	Yes	—	Folder ID
description	string	No	—	The description value
name	string	No	—	The name value
visibility	integer	No	—	The visibility value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "folder_id": {
      "type": "integer",
      "description": "Folder ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "visibility": {
      "type": "integer",
      "description": "The visibility value"
    }
  },
  "required": [
    "PCID",
    "folder_id"
  ]
}