invgate-service-management-knowledge

InvGate Knowledge & Config - knowledge base, categories, and system settings

Server path: /invgate-service-management-knowledge | Type: Application | PCID required: Yes

Tools

Tool	Description
invgate_service_management_knowledge_create_internal_note	Create internal note
invgate_service_management_knowledge_create_kb_article	Create article
invgate_service_management_knowledge_create_kb_category	Create KB category
invgate_service_management_knowledge_create_time_tracking_entry	Create time tracking entry
invgate_service_management_knowledge_delete_internal_note	Delete internal note
invgate_service_management_knowledge_delete_kb_article	Delete article
invgate_service_management_knowledge_delete_kb_category	Delete KB category
invgate_service_management_knowledge_delete_time_tracking_entry	Delete time tracking entry
invgate_service_management_knowledge_get_custom_fields_by_category	Get custom fields by category
invgate_service_management_knowledge_get_internal_notes	Get internal notes
invgate_service_management_knowledge_get_kb_articles_by_ids	Get articles by IDs
invgate_service_management_knowledge_get_kb_categories_by_ids	Get KB categories by IDs
invgate_service_management_knowledge_get_system_version	Get system version
invgate_service_management_knowledge_list_all_breaking_news	List all breaking news
invgate_service_management_knowledge_list_all_custom_fields	List all active custom fields
invgate_service_management_knowledge_list_categories	List categories
invgate_service_management_knowledge_list_kb_articles	List articles
invgate_service_management_knowledge_list_kb_articles_by_category	List articles by category
invgate_service_management_knowledge_list_kb_categories	List KB categories
invgate_service_management_knowledge_list_time_tracking_categories	List time tracking categories
invgate_service_management_knowledge_list_time_tracking_entries	List time tracking entries
invgate_service_management_knowledge_list_triggers	List triggers
invgate_service_management_knowledge_search_kb_articles_by_keywords	Search articles by keywords
invgate_service_management_knowledge_update_internal_note	Update internal note
invgate_service_management_knowledge_update_kb_article	Update article
invgate_service_management_knowledge_update_kb_category	Update KB category

---

invgate_service_management_knowledge_create_internal_note

Create internal note

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user creating the note
description	string	Yes	—	Description of the internal note
object_id	integer	Yes	—	ID of the related object
object_type	integer	Yes	—	Type of the related object
title	string	Yes	—	Title of the internal note

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user creating the note"
    },
    "description": {
      "type": "string",
      "description": "Description of the internal note"
    },
    "object_id": {
      "type": "integer",
      "description": "ID of the related object"
    },
    "object_type": {
      "type": "integer",
      "description": "Type of the related object"
    },
    "title": {
      "type": "string",
      "description": "Title of the internal note"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "description",
    "object_id",
    "object_type",
    "title"
  ]
}

---

invgate_service_management_knowledge_create_kb_article

Create article

Parameters:

Parameter	Type	Required	Default	Description
attachments	any[]	No	—	List of attachments
author_id	integer	Yes	—	ID of the user creating the article
category_id	integer	Yes	—	Category ID for the article
content	string	Yes	—	Content of the article
description	string	No	—	Short description of the article
is_private	boolean	No	—	Whether the article is private
responsible_id	integer	No	—	ID of the responsible user
title	string	Yes	—	Title of the article

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "attachments": {
      "type": "array",
      "description": "List of attachments"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user creating the article"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID for the article"
    },
    "content": {
      "type": "string",
      "description": "Content of the article"
    },
    "description": {
      "type": "string",
      "description": "Short description of the article"
    },
    "is_private": {
      "type": "boolean",
      "description": "Whether the article is private"
    },
    "responsible_id": {
      "type": "integer",
      "description": "ID of the responsible user"
    },
    "title": {
      "type": "string",
      "description": "Title of the article"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "category_id",
    "content",
    "title"
  ]
}

---

invgate_service_management_knowledge_create_kb_category

Create KB category

Parameters:

Parameter	Type	Required	Default	Description
name	string	Yes	—	Name of the category
parent_id	integer	No	—	Parent category ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "Name of the category"
    },
    "parent_id": {
      "type": "integer",
      "description": "Parent category ID"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

---

invgate_service_management_knowledge_create_time_tracking_entry

Create time tracking entry

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user creating the entry
category_id	integer	No	—	Time tracking category ID
date	string	No	—	Date of the tracked work
description	string	No	—	Description of the work done
minutes	integer	Yes	—	Number of minutes tracked
request_id	integer	Yes	—	Request ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user creating the entry"
    },
    "category_id": {
      "type": "integer",
      "description": "Time tracking category ID"
    },
    "date": {
      "type": "string",
      "description": "Date of the tracked work"
    },
    "description": {
      "type": "string",
      "description": "Description of the work done"
    },
    "minutes": {
      "type": "integer",
      "description": "Number of minutes tracked"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "minutes",
    "request_id"
  ]
}

---

invgate_service_management_knowledge_delete_internal_note

Delete internal note

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user deleting the note
id	integer	Yes	—	Internal note ID to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user deleting the note"
    },
    "id": {
      "type": "integer",
      "description": "Internal note ID to delete"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "id"
  ]
}

---

invgate_service_management_knowledge_delete_kb_article

Delete article

Parameters:

Parameter	Type	Required	Default	Description
id	integer	Yes	—	Article ID to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Article ID to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

---

invgate_service_management_knowledge_delete_kb_category

Delete KB category

Parameters:

Parameter	Type	Required	Default	Description
id	integer	Yes	—	Category ID to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Category ID to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

---

invgate_service_management_knowledge_delete_time_tracking_entry

Delete time tracking entry

Parameters:

Parameter	Type	Required	Default	Description
id	integer	Yes	—	Time tracking entry ID to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Time tracking entry ID to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

---

invgate_service_management_knowledge_get_custom_fields_by_category

Get custom fields by category

Parameters:

Parameter	Type	Required	Default	Description
category_id	integer	Yes	—	Category ID to get custom fields for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID to get custom fields for"
    }
  },
  "required": [
    "PCID",
    "category_id"
  ]
}

---

invgate_service_management_knowledge_get_internal_notes

Get internal notes

Parameters:

Parameter	Type	Required	Default	Description
id	integer	Yes	—	Internal note ID
object_id	integer	No	—	Filter by related object ID
object_type	integer	No	—	Filter by related object type
date_format	string	No	—	Date format for response fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Internal note ID"
    },
    "object_id": {
      "type": "integer",
      "description": "Filter by related object ID"
    },
    "object_type": {
      "type": "integer",
      "description": "Filter by related object type"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

---

invgate_service_management_knowledge_get_kb_articles_by_ids

Get articles by IDs

Parameters:

Parameter	Type	Required	Default	Description
ids	string	Yes	—	Comma-separated list of article IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ids": {
      "type": "string",
      "description": "Comma-separated list of article IDs"
    }
  },
  "required": [
    "PCID",
    "ids"
  ]
}

---

invgate_service_management_knowledge_get_kb_categories_by_ids

Get KB categories by IDs

Parameters:

Parameter	Type	Required	Default	Description
ids	string	Yes	—	Comma-separated list of category IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ids": {
      "type": "string",
      "description": "Comma-separated list of category IDs"
    }
  },
  "required": [
    "PCID",
    "ids"
  ]
}

---

invgate_service_management_knowledge_get_system_version

Get system version

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_list_all_breaking_news

List all breaking news

Parameters:

Parameter	Type	Required	Default	Description
date_format	string	No	—	Date format for response fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_list_all_custom_fields

List all active custom fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_list_categories

List categories

Parameters:

Parameter	Type	Required	Default	Description
id	integer	No	—	Category ID to filter by
page_size	integer	No	—	Number of results per page
page	integer	No	—	Page number
search	string	No	—	Search term to filter categories

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Category ID to filter by"
    },
    "page_size": {
      "type": "integer",
      "description": "Number of results per page"
    },
    "page": {
      "type": "integer",
      "description": "Page number"
    },
    "search": {
      "type": "string",
      "description": "Search term to filter categories"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_list_kb_articles

List articles

Parameters:

Parameter	Type	Required	Default	Description
limit	integer	No	—	Maximum number of results to return
sort_by	string	No	—	Field to sort by
order_by	string	No	—	Sort order (asc or desc)
offset	integer	No	—	Offset for pagination

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "sort_by": {
      "type": "string",
      "description": "Field to sort by"
    },
    "order_by": {
      "type": "string",
      "description": "Sort order (asc or desc)"
    },
    "offset": {
      "type": "integer",
      "description": "Offset for pagination"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_list_kb_articles_by_category

List articles by category

Parameters:

Parameter	Type	Required	Default	Description
limit	integer	No	—	Maximum number of results to return
category_id	integer	Yes	—	Category ID
visibility	integer	No	—	Visibility filter
offset	integer	No	—	Offset for pagination

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID"
    },
    "visibility": {
      "type": "integer",
      "description": "Visibility filter"
    },
    "offset": {
      "type": "integer",
      "description": "Offset for pagination"
    }
  },
  "required": [
    "PCID",
    "category_id"
  ]
}

---

invgate_service_management_knowledge_list_kb_categories

List KB categories

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_list_time_tracking_categories

List time tracking categories

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_list_time_tracking_entries

List time tracking entries

Parameters:

Parameter	Type	Required	Default	Description
request_id	integer	Yes	—	Request ID
date_format	string	No	—	Date format for response fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

---

invgate_service_management_knowledge_list_triggers

List triggers

Parameters:

Parameter	Type	Required	Default	Description
id	integer	No	—	Filter by trigger ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by trigger ID"
    }
  },
  "required": [
    "PCID"
  ]
}

---

invgate_service_management_knowledge_search_kb_articles_by_keywords

Search articles by keywords

Parameters:

Parameter	Type	Required	Default	Description
keywords	string	Yes	—	Keywords to search for
limit	integer	No	—	Maximum number of results to return
min_search_scoring	number	No	—	Minimum search relevance score

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "keywords": {
      "type": "string",
      "description": "Keywords to search for"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "min_search_scoring": {
      "type": "number",
      "description": "Minimum search relevance score"
    }
  },
  "required": [
    "PCID",
    "keywords"
  ]
}

---

invgate_service_management_knowledge_update_internal_note

Update internal note

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user updating the note
description	string	No	—	Description of the internal note
id	integer	Yes	—	Internal note ID
title	string	No	—	Title of the internal note

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user updating the note"
    },
    "description": {
      "type": "string",
      "description": "Description of the internal note"
    },
    "id": {
      "type": "integer",
      "description": "Internal note ID"
    },
    "title": {
      "type": "string",
      "description": "Title of the internal note"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "id"
  ]
}

---

invgate_service_management_knowledge_update_kb_article

Update article

Parameters:

Parameter	Type	Required	Default	Description
author_id	integer	Yes	—	ID of the user updating the article
category_id	integer	No	—	Category ID for the article
content	string	No	—	Content of the article
description	string	No	—	Short description of the article
id	integer	Yes	—	Article ID
is_private	boolean	No	—	Whether the article is private
responsible_id	integer	No	—	ID of the responsible user
title	string	No	—	Title of the article

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user updating the article"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID for the article"
    },
    "content": {
      "type": "string",
      "description": "Content of the article"
    },
    "description": {
      "type": "string",
      "description": "Short description of the article"
    },
    "id": {
      "type": "integer",
      "description": "Article ID"
    },
    "is_private": {
      "type": "boolean",
      "description": "Whether the article is private"
    },
    "responsible_id": {
      "type": "integer",
      "description": "ID of the responsible user"
    },
    "title": {
      "type": "string",
      "description": "Title of the article"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "id"
  ]
}

---

invgate_service_management_knowledge_update_kb_category

Update KB category

Parameters:

Parameter	Type	Required	Default	Description
id	integer	Yes	—	Category ID
name	string	No	—	Name of the category
parent_id	integer	No	—	Parent category ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Category ID"
    },
    "name": {
      "type": "string",
      "description": "Name of the category"
    },
    "parent_id": {
      "type": "integer",
      "description": "Parent category ID"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}