gleap-messaging-analytics

Gleap Messaging & Analytics - messages, templates, AI content, statistics, and translations

Server path: /gleap-messaging-analytics | Type: Application | PCID required: Yes

Tools

Tool	Description
gleap_messaging_analytics_create_ai_content	Create AI content
gleap_messaging_analytics_create_message	Create a new message
gleap_messaging_analytics_create_message_template	Create a new message template.
gleap_messaging_analytics_delete_message	Delete a comment
gleap_messaging_analytics_delete_message_template	Delete a message template
gleap_messaging_analytics_export_list_data	Export list data as CSV
gleap_messaging_analytics_find_by_content_id	Get AI content by contentId
gleap_messaging_analytics_find_message_template_by_id	Find a message template by ID.
gleap_messaging_analytics_find_message_templates	Find all message templates.
gleap_messaging_analytics_get_chart_data	Get bar chart data for various statistics
gleap_messaging_analytics_get_email_client_bounces_stats	Get email client bounce statistics
gleap_messaging_analytics_get_email_client_usage_stats	Get email client usage statistics
gleap_messaging_analytics_get_email_overview_stats	Get email overview statistics
gleap_messaging_analytics_get_entry	Get a single translatable entry
gleap_messaging_analytics_get_fact_data	Get fact data for various statistics
gleap_messaging_analytics_get_heatmap_data	Get heatmap data for activity patterns
gleap_messaging_analytics_get_list_data	Get list data for various statistics
gleap_messaging_analytics_get_messages	Get messages
gleap_messaging_analytics_get_raw_statistics	Get raw statistics data
gleap_messaging_analytics_list_entries	List all translatable entries
gleap_messaging_analytics_put_entry	Update a translatable entry
gleap_messaging_analytics_remove_by_batch_id	Delete AI content by batchId
gleap_messaging_analytics_remove_by_content_id	Delete AI content by contentId
gleap_messaging_analytics_remove_old_batches	Delete old AI content batches
gleap_messaging_analytics_search_messages	Search messages
gleap_messaging_analytics_suggest_faq	FAQ suggestion
gleap_messaging_analytics_update_by_content_id	Update AI content by contentId
gleap_messaging_analytics_update_message	Update a message
gleap_messaging_analytics_update_message_template	Update a message template.

---

gleap_messaging_analytics_create_ai_content

Create AI content

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
batchId	string	No	—	Batch Id
content	object	Yes	—	The content value
contentId	string	Yes	—	Content Id
readMoreLabel	string	No	—	Read More Label
readMoreUrl	string	No	—	Read More Url
title	string	Yes	—	The title value
type	string	Yes	—	The type value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "batchId": {
      "type": "string",
      "description": "Batch Id"
    },
    "content": {
      "description": "The content value"
    },
    "contentId": {
      "type": "string",
      "description": "Content Id"
    },
    "readMoreLabel": {
      "type": "string",
      "description": "Read More Label"
    },
    "readMoreUrl": {
      "type": "string",
      "description": "Read More Url"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    },
    "type": {
      "type": "string",
      "description": "The type value"
    }
  },
  "required": [
    "PCID",
    "project",
    "content",
    "contentId",
    "title",
    "type"
  ]
}

---

gleap_messaging_analytics_create_message

Create a new message

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
actions	object[]	No	—	The actions value
aiData	object	No	—	Ai Data
attachments	object[]	No	—	The attachments value
bot	boolean	No	—	The bot value
channel	object	No	—	The channel value
comment	object	No	—	The comment value
data	object	No	—	The data value
emailId	string	No	—	Email Id
fallbackUser	object	No	—	Fallback User
isNote	boolean	No	—	Is Note
kaiChat	boolean	No	—	Kai Chat
messageRef	string	No	—	Message Ref
outbound	string	No	—	The outbound value
outboundSubject	string	No	—	Outbound Subject
outboundTemplate	string	No	—	Outbound Template
rating	string	No	—	The rating value
replyTo	string	No	—	Reply To
sendToChannel	boolean	No	—	Send To Channel
session	string	No	—	The session value
sessionNotificationsUnread	boolean	No	—	Session Notifications Unread
status	object	No	—	The status value
statusHistory	any[]	No	—	Status History
ticket	string	No	—	The ticket value
translatedData	object	No	—	Translated Data
type	string	No	—	The type value
user	string	No	—	The user value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "actions": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "data": {
            "description": "The data value"
          },
          "type": {
            "type": "string",
            "description": "The type value"
          }
        },
        "required": [
          "type"
        ]
      },
      "description": "The actions value"
    },
    "aiData": {
      "description": "Ai Data"
    },
    "attachments": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "The name value"
          },
          "url": {
            "type": "string",
            "description": "The url value"
          },
          "type": {
            "type": "string",
            "description": "The type value"
          }
        },
        "required": [
          "name",
          "url"
        ]
      },
      "description": "The attachments value"
    },
    "bot": {
      "type": "boolean",
      "description": "The bot value"
    },
    "channel": {
      "type": "object",
      "description": "The channel value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "type": {
          "type": "string",
          "description": "The type value"
        },
        "messageId": {
          "type": "string",
          "description": "Message Id"
        }
      },
      "required": [
        "id"
      ]
    },
    "comment": {
      "description": "The comment value"
    },
    "data": {
      "description": "The data value"
    },
    "emailId": {
      "type": "string",
      "description": "Email Id"
    },
    "fallbackUser": {
      "type": "object",
      "description": "Fallback User",
      "properties": {
        "username": {
          "type": "string",
          "description": "The username value"
        },
        "email": {
          "type": "string",
          "description": "The email value"
        },
        "imageUrl": {
          "type": "string",
          "description": "Image Url"
        }
      }
    },
    "isNote": {
      "type": "boolean",
      "description": "Is Note"
    },
    "kaiChat": {
      "type": "boolean",
      "description": "Kai Chat"
    },
    "messageRef": {
      "type": "string",
      "description": "Message Ref"
    },
    "outbound": {
      "type": "string",
      "description": "The outbound value"
    },
    "outboundSubject": {
      "type": "string",
      "description": "Outbound Subject"
    },
    "outboundTemplate": {
      "type": "string",
      "description": "Outbound Template"
    },
    "rating": {
      "type": "string",
      "description": "The rating value"
    },
    "replyTo": {
      "type": "string",
      "description": "Reply To"
    },
    "sendToChannel": {
      "type": "boolean",
      "description": "Send To Channel"
    },
    "session": {
      "type": "string",
      "description": "The session value"
    },
    "sessionNotificationsUnread": {
      "type": "boolean",
      "description": "Session Notifications Unread"
    },
    "status": {
      "description": "The status value"
    },
    "statusHistory": {
      "type": "array",
      "description": "Status History"
    },
    "ticket": {
      "type": "string",
      "description": "The ticket value"
    },
    "translatedData": {
      "description": "Translated Data"
    },
    "type": {
      "type": "string",
      "description": "The type value"
    },
    "user": {
      "type": "string",
      "description": "The user value"
    }
  },
  "required": [
    "PCID",
    "project"
  ]
}

---

gleap_messaging_analytics_create_message_template

Create a new message template.

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
actions	object[]	No	—	The actions value
attachments	any[]	No	—	The attachments value
content	object	Yes	—	The content value
isPublic	boolean	No	—	Is Public
lexorank	string	Yes	—	The lexorank value
title	string	Yes	—	The title value
users	string[]	No	—	The users value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "actions": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "data": {
            "description": "The data value"
          },
          "type": {
            "type": "string",
            "description": "The type value"
          }
        },
        "required": [
          "type"
        ]
      },
      "description": "The actions value"
    },
    "attachments": {
      "type": "array",
      "description": "The attachments value"
    },
    "content": {
      "description": "The content value"
    },
    "isPublic": {
      "type": "boolean",
      "description": "Is Public"
    },
    "lexorank": {
      "type": "string",
      "description": "The lexorank value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    },
    "users": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The users value"
    }
  },
  "required": [
    "PCID",
    "project",
    "content",
    "lexorank",
    "title"
  ]
}

---

gleap_messaging_analytics_delete_message

Delete a comment

Parameters:

Parameter	Type	Required	Default	Description
messageId	string	Yes	—	Message Id
project	string	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    }
  },
  "required": [
    "PCID",
    "messageId",
    "project"
  ]
}

---

gleap_messaging_analytics_delete_message_template

Delete a message template

Parameters:

Parameter	Type	Required	Default	Description
messageTemplateId	string	Yes	—	Message Template Id
project	string	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageTemplateId": {
      "type": "string",
      "description": "Message Template Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    }
  },
  "required": [
    "PCID",
    "messageTemplateId",
    "project"
  ]
}

---

gleap_messaging_analytics_export_list_data

Export list data as CSV

Parameters:

Parameter	Type	Required	Default	Description
chartType	string	Yes	—	- Type of list data to export (e.g., TEAM_PERFORMANCE_LIST)
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	Aggs Type
startDate	string	No	—	Start date for filtering
endDate	string	No	—	End date for filtering
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At
useWorkingHours	boolean	No	—	- Whether to use working hours calculations

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "chartType": {
      "type": "string",
      "description": "- Type of list data to export (e.g., TEAM_PERFORMANCE_LIST)",
      "enum": [
        "AVERAGE_RATING_PER_USER_RESULT_LIST",
        "TEAM_PERFORMANCE_LIST",
        "ARTICLE_SEARCH_RESULT_LIST",
        "ARTICLE_SEARCH_WITH_NO_RESULT_LIST",
        "ARTICLE_VIEW_STATISTICS_LIST",
        "TICKETS_WITH_RATING_LIST",
        "LIVE_AGENTS_TEAM",
        "SNAPSHOT_TICKETS",
        "LATEST_NEGATIVE_AI_FEEDBACK",
        "SLA_REPORTS_LIST"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "Aggs Type"
    },
    "startDate": {
      "type": "string",
      "description": "Start date for filtering"
    },
    "endDate": {
      "type": "string",
      "description": "End date for filtering"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    },
    "useWorkingHours": {
      "type": "boolean",
      "description": "- Whether to use working hours calculations"
    }
  },
  "required": [
    "PCID",
    "chartType"
  ]
}

---

gleap_messaging_analytics_find_by_content_id

Get AI content by contentId

Parameters:

Parameter	Type	Required	Default	Description
contentId	string	Yes	—	Content Id
project	string	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentId": {
      "type": "string",
      "description": "Content Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    }
  },
  "required": [
    "PCID",
    "contentId",
    "project"
  ]
}

---

gleap_messaging_analytics_find_message_template_by_id

Find a message template by ID.

Parameters:

Parameter	Type	Required	Default	Description
messageTemplateId	string	Yes	—	Message Template Id
project	string	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageTemplateId": {
      "type": "string",
      "description": "Message Template Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    }
  },
  "required": [
    "PCID",
    "messageTemplateId",
    "project"
  ]
}

---

gleap_messaging_analytics_find_message_templates

Find all message templates.

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
limit	number	No	—	Maximum number of results to return
skip	number	No	—	The skip value
searchTerm	string	No	—	Search term to filter results
visibility	string	No	—	The visibility value
withCount	boolean	No	—	With Count

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "searchTerm": {
      "type": "string",
      "description": "Search term to filter results"
    },
    "visibility": {
      "type": "string",
      "description": "The visibility value"
    },
    "withCount": {
      "type": "boolean",
      "description": "With Count"
    }
  },
  "required": [
    "PCID",
    "project"
  ]
}

---

gleap_messaging_analytics_get_chart_data

Get bar chart data for various statistics

Parameters:

Parameter	Type	Required	Default	Description
chartType	string	Yes	—	- Type of chart data to retrieve (e.g., NEW_TICKETS_COUNT, MEDIAN_FIRST_RESPONSE_TIME)
timezone	string	No	—	- Timezone for date calculations (e.g., “America/New_York”)
groupInterval	string	No	—	- Grouping interval (“day”, “month”, “year”)
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	- Aggregation type (“MEDIAN”, “AVERAGE”)
startDate	string	No	—	- Start date for filtering (ISO format)
endDate	string	No	—	- End date for filtering (ISO format)
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "chartType": {
      "type": "string",
      "description": "- Type of chart data to retrieve (e.g., NEW_TICKETS_COUNT, MEDIAN_FIRST_RESPONSE_TIME)",
      "enum": [
        "NEW_TICKETS_COUNT",
        "TICKET_CLOSE_COUNT",
        "REPLIES_COUNT",
        "MEDIAN_FIRST_RESPONSE_TIME",
        "MEDIAN_TIME_TO_CLOSE",
        "MEDIAN_REPLY_TIME",
        "MEDIAN_CONVERSATION_RATING",
        "MEDIAN_REASSIGNMENT_COUNT",
        "MEDIAN_TIME_TO_FIRST_ASSIGNMENT",
        "HELP_CENTER_ARTICLE_VIEW_COUNT",
        "NEWS_VIEW_COUNT",
        "CHANGELOG_VIEW_COUNT",
        "KAI_INVOLVED",
        "MESSAGE_COUNT",
        "AI_QUESTIONS_ASKED_COUNT",
        "CUSTOMER_SUPPORT_REQUESTED",
        "SLA_BREACHES_COUNT",
        "SLA_STARTED_COUNT",
        "TICKET_CREATION_GROUPED_BY_DATE_AND_TAGS",
        "AI_RATING_GROUPED_BY_DATE"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations (e.g., \"America/New_York\")"
    },
    "groupInterval": {
      "type": "string",
      "description": "- Grouping interval (\"day\", \"month\", \"year\")",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "- Aggregation type (\"MEDIAN\", \"AVERAGE\")"
    },
    "startDate": {
      "type": "string",
      "description": "- Start date for filtering (ISO format)"
    },
    "endDate": {
      "type": "string",
      "description": "- End date for filtering (ISO format)"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    }
  },
  "required": [
    "PCID",
    "chartType"
  ]
}

---

gleap_messaging_analytics_get_email_client_bounces_stats

Get email client bounce statistics

Parameters:

Parameter	Type	Required	Default	Description
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	Aggs Type
startDate	string	No	—	- Start date for filtering (ISO format)
endDate	string	No	—	- End date for filtering (ISO format)
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At
emailServerKey	string	No	—	- Specific email server key

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "Aggs Type"
    },
    "startDate": {
      "type": "string",
      "description": "- Start date for filtering (ISO format)"
    },
    "endDate": {
      "type": "string",
      "description": "- End date for filtering (ISO format)"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    },
    "emailServerKey": {
      "type": "string",
      "description": "- Specific email server key"
    }
  },
  "required": [
    "PCID"
  ]
}

---

gleap_messaging_analytics_get_email_client_usage_stats

Get email client usage statistics

Parameters:

Parameter	Type	Required	Default	Description
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	Aggs Type
startDate	string	No	—	- Start date for filtering (ISO format)
endDate	string	No	—	- End date for filtering (ISO format)
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At
emailServerKey	string	No	—	- Specific email server key

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "Aggs Type"
    },
    "startDate": {
      "type": "string",
      "description": "- Start date for filtering (ISO format)"
    },
    "endDate": {
      "type": "string",
      "description": "- End date for filtering (ISO format)"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    },
    "emailServerKey": {
      "type": "string",
      "description": "- Specific email server key"
    }
  },
  "required": [
    "PCID"
  ]
}

---

gleap_messaging_analytics_get_email_overview_stats

Get email overview statistics

Parameters:

Parameter	Type	Required	Default	Description
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	Aggs Type
startDate	string	No	—	- Start date for filtering (ISO format)
endDate	string	No	—	- End date for filtering (ISO format)
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At
emailServerKey	string	No	—	- Specific email server key

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "Aggs Type"
    },
    "startDate": {
      "type": "string",
      "description": "- Start date for filtering (ISO format)"
    },
    "endDate": {
      "type": "string",
      "description": "- End date for filtering (ISO format)"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    },
    "emailServerKey": {
      "type": "string",
      "description": "- Specific email server key"
    }
  },
  "required": [
    "PCID"
  ]
}

---

gleap_messaging_analytics_get_entry

Get a single translatable entry

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
entryId	string	Yes	—	Entry Id
language	string	No	—	The language value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "entryId": {
      "type": "string",
      "description": "Entry Id"
    },
    "language": {
      "type": "string",
      "description": "The language value"
    }
  },
  "required": [
    "PCID",
    "project",
    "entryId"
  ]
}

---

gleap_messaging_analytics_get_fact_data

Get fact data for various statistics

Parameters:

Parameter	Type	Required	Default	Description
chartType	string	Yes	—	- Type of fact data to retrieve (e.g., NEW_TICKETS_COUNT, MEDIAN_TIME_TO_CLOSE)
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	- Aggregation type (“MEDIAN”, “AVERAGE”)
startDate	string	No	—	- Start date for filtering (ISO format)
endDate	string	No	—	- End date for filtering (ISO format)
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "chartType": {
      "type": "string",
      "description": "- Type of fact data to retrieve (e.g., NEW_TICKETS_COUNT, MEDIAN_TIME_TO_CLOSE)",
      "enum": [
        "MEDIAN_FIRST_RESPONSE_TIME",
        "MEDIAN_TIME_TO_CLOSE",
        "TICKET_CLOSE_COUNT",
        "MEDIAN_CONVERSATION_RATING",
        "TICKET_MEDIAN_REPLY_TIME",
        "MEDIAN_FIRST_ASSIGNMENT_TIME",
        "NEW_TICKETS_COUNT",
        "TICKET_COUNT_BY_QUERY",
        "TICKET_REPLIES_COUNT",
        "TICKET_WORKED_ON_COUNT",
        "TICKETS_WITH_OTHER_STATUS_THEN_OPEN_OR_CLOSED_COUNT",
        "HELP_CENTER_ARTICLE_VIEW_COUNT",
        "NEWS_VIEW_COUNT",
        "CHANGELOG_VIEW_COUNT",
        "KAI_ANSWERED_COUNT",
        "KAI_NO_ANSWER_COUNT",
        "KAI_ROUTED_TO_AGENT_RATE_COUNT",
        "KAI_DEFLECTION_RATE",
        "KAI_DEFLECTION_RATE_UNIQUE_USERS",
        "KAI_ROUTED_TO_AGENT_RATE_UNIQUE_USERS",
        "KAI_ROUTED_TO_AGENT_RATE",
        "KAI_POSITIVE_FEEDBACK_RATE",
        "KAI_NEGATIVE_FEEDBACK_RATE",
        "KAI_POSITIVE_FEEDBACK_PERCENTAGE",
        "SNAPSHOT_AGENTS_ONLINE_COUNT",
        "SNAPSHOT_OPEN_TICKETS",
        "MESSAGE_COUNT",
        "AI_QUESTIONS_ASKED_COUNT",
        "SLA_BREACHES_COUNT",
        "SLA_COMPLIANCE",
        "SLA_NOT_COMPLIANCE",
        "SLA_NO_BREACHES_COUNT",
        "TICKETS_WITHOUT_COMMENTS_RATE",
        "KAI_DEFLECTION_COUNT",
        "KAI_ROUTED_TO_AGENT_COUNT"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "- Aggregation type (\"MEDIAN\", \"AVERAGE\")"
    },
    "startDate": {
      "type": "string",
      "description": "- Start date for filtering (ISO format)"
    },
    "endDate": {
      "type": "string",
      "description": "- End date for filtering (ISO format)"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    }
  },
  "required": [
    "PCID",
    "chartType"
  ]
}

---

gleap_messaging_analytics_get_heatmap_data

Get heatmap data for activity patterns

Parameters:

Parameter	Type	Required	Default	Description
chartType	string	Yes	—	- Type of heatmap data (BUSIEST_HOURS_PER_WEEKDAY, BUSIEST_COMMENTS_PER_WEEKDAY)
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	Aggs Type
startDate	string	No	—	- Start date for filtering (ISO format)
endDate	string	No	—	- End date for filtering (ISO format)
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "chartType": {
      "type": "string",
      "description": "- Type of heatmap data (BUSIEST_HOURS_PER_WEEKDAY, BUSIEST_COMMENTS_PER_WEEKDAY)",
      "enum": [
        "BUSIEST_HOURS_PER_WEEKDAY",
        "BUSIEST_COMMENTS_PER_WEEKDAY"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "Aggs Type"
    },
    "startDate": {
      "type": "string",
      "description": "- Start date for filtering (ISO format)"
    },
    "endDate": {
      "type": "string",
      "description": "- End date for filtering (ISO format)"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    }
  },
  "required": [
    "PCID",
    "chartType"
  ]
}

---

gleap_messaging_analytics_get_list_data

Get list data for various statistics

Parameters:

Parameter	Type	Required	Default	Description
chartType	string	Yes	—	- Type of list data to retrieve (e.g., TEAM_PERFORMANCE_LIST, ARTICLE_SEARCH_RESULT_LIST)
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	- Number of records to skip (pagination)
limit	number	No	—	- Maximum number of records to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	Aggs Type
startDate	string	No	—	Start date for filtering
endDate	string	No	—	End date for filtering
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At
useWorkingHours	boolean	No	—	- Whether to use working hours calculations

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "chartType": {
      "type": "string",
      "description": "- Type of list data to retrieve (e.g., TEAM_PERFORMANCE_LIST, ARTICLE_SEARCH_RESULT_LIST)",
      "enum": [
        "AVERAGE_RATING_PER_USER_RESULT_LIST",
        "TEAM_PERFORMANCE_LIST",
        "ARTICLE_SEARCH_RESULT_LIST",
        "ARTICLE_SEARCH_WITH_NO_RESULT_LIST",
        "ARTICLE_VIEW_STATISTICS_LIST",
        "TICKETS_WITH_RATING_LIST",
        "LIVE_AGENTS_TEAM",
        "SNAPSHOT_TICKETS",
        "LATEST_NEGATIVE_AI_FEEDBACK",
        "SLA_REPORTS_LIST"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "- Number of records to skip (pagination)"
    },
    "limit": {
      "type": "number",
      "description": "- Maximum number of records to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "Aggs Type"
    },
    "startDate": {
      "type": "string",
      "description": "Start date for filtering"
    },
    "endDate": {
      "type": "string",
      "description": "End date for filtering"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    },
    "useWorkingHours": {
      "type": "boolean",
      "description": "- Whether to use working hours calculations"
    }
  },
  "required": [
    "PCID",
    "chartType"
  ]
}

---

gleap_messaging_analytics_get_messages

Get messages

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    }
  },
  "required": [
    "PCID",
    "project"
  ]
}

---

gleap_messaging_analytics_get_raw_statistics

Get raw statistics data

Parameters:

Parameter	Type	Required	Default	Description
timezone	string	No	—	- Timezone for date calculations
groupInterval	string	No	—	Group Interval
skip	number	No	—	The skip value
limit	number	No	—	Maximum number of results to return
groupedBy	string	No	—	Grouped By
aggsType	string	No	—	Aggs Type
startDate	string	No	—	- Start date for filtering (ISO format)
endDate	string	No	—	- End date for filtering (ISO format)
createdAt	string	No	—	Created At
updatedAt	string	No	—	Updated At
type	string	No	—	- Type of raw data to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timezone": {
      "type": "string",
      "description": "- Timezone for date calculations"
    },
    "groupInterval": {
      "type": "string",
      "description": "Group Interval",
      "enum": [
        "day",
        "month",
        "year"
      ]
    },
    "skip": {
      "type": "number",
      "description": "The skip value"
    },
    "limit": {
      "type": "number",
      "description": "Maximum number of results to return"
    },
    "groupedBy": {
      "type": "string",
      "description": "Grouped By"
    },
    "aggsType": {
      "type": "string",
      "description": "Aggs Type"
    },
    "startDate": {
      "type": "string",
      "description": "- Start date for filtering (ISO format)"
    },
    "endDate": {
      "type": "string",
      "description": "- End date for filtering (ISO format)"
    },
    "createdAt": {
      "type": "string",
      "description": "Created At"
    },
    "updatedAt": {
      "type": "string",
      "description": "Updated At"
    },
    "type": {
      "type": "string",
      "description": "- Type of raw data to retrieve"
    }
  },
  "required": [
    "PCID"
  ]
}

---

gleap_messaging_analytics_list_entries

List all translatable entries

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
type	string	No	—	Supported translatable entity types. Use as the type query parameter on GET /translations/entries to filter results.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "type": {
      "type": "string",
      "description": "Supported translatable entity types. Use as the `type` query parameter on GET /translations/entries to filter results.",
      "enum": [
        "article",
        "collection",
        "emailtemplate",
        "statictranslation"
      ]
    }
  },
  "required": [
    "PCID",
    "project"
  ]
}

---

gleap_messaging_analytics_put_entry

Update a translatable entry

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
entryId	string	Yes	—	Entry Id
fields	object	Yes	—	Key-value pairs of translatable fields. Keys depend on the entity type (e.g., “title”, “description”, “content” for articles). Values are plain text or HTML strings depending on the field type.
language	string	Yes	—	The language code to set the translation for (e.g., “en”, “de”, “fr”).

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "entryId": {
      "type": "string",
      "description": "Entry Id"
    },
    "fields": {
      "description": "Key-value pairs of translatable fields. Keys depend on the entity type (e.g., \"title\", \"description\", \"content\" for articles). Values are plain text or HTML strings depending on the field type."
    },
    "language": {
      "type": "string",
      "description": "The language code to set the translation for (e.g., \"en\", \"de\", \"fr\")."
    }
  },
  "required": [
    "PCID",
    "project",
    "entryId",
    "fields",
    "language"
  ]
}

---

gleap_messaging_analytics_remove_by_batch_id

Delete AI content by batchId

Parameters:

Parameter	Type	Required	Default	Description
batchId	string	Yes	—	Batch Id
project	string	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "batchId": {
      "type": "string",
      "description": "Batch Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    }
  },
  "required": [
    "PCID",
    "batchId",
    "project"
  ]
}

---

gleap_messaging_analytics_remove_by_content_id

Delete AI content by contentId

Parameters:

Parameter	Type	Required	Default	Description
contentId	string	Yes	—	Content Id
project	string	Yes	—	The project value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentId": {
      "type": "string",
      "description": "Content Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    }
  },
  "required": [
    "PCID",
    "contentId",
    "project"
  ]
}

---

gleap_messaging_analytics_remove_old_batches

Delete old AI content batches

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
currentBatchId	string	Yes	—	Current Batch Id
type	string	No	—	The type value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "currentBatchId": {
      "type": "string",
      "description": "Current Batch Id"
    },
    "type": {
      "type": "string",
      "description": "The type value"
    }
  },
  "required": [
    "PCID",
    "project",
    "currentBatchId"
  ]
}

---

gleap_messaging_analytics_search_messages

Search messages

Parameters:

Parameter	Type	Required	Default	Description
project	string	Yes	—	The project value
searchTerm	string	Yes	—	Search term to filter results

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "searchTerm": {
      "type": "string",
      "description": "Search term to filter results"
    }
  },
  "required": [
    "PCID",
    "project",
    "searchTerm"
  ]
}

---

gleap_messaging_analytics_suggest_faq

FAQ suggestion

Parameters:

Parameter	Type	Required	Default	Description
messageId	string	Yes	—	Message Id
project	string	Yes	—	The project value
accept	boolean	Yes	—	The accept value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "accept": {
      "type": "boolean",
      "description": "The accept value"
    }
  },
  "required": [
    "PCID",
    "messageId",
    "project",
    "accept"
  ]
}

---

gleap_messaging_analytics_update_by_content_id

Update AI content by contentId

Parameters:

Parameter	Type	Required	Default	Description
contentId	string	Yes	—	Content Id
project	string	Yes	—	The project value
batchId	string	No	—	Batch Id
content	object	Yes	—	The content value
readMoreLabel	string	No	—	Read More Label
readMoreUrl	string	No	—	Read More Url
title	string	Yes	—	The title value
type	string	Yes	—	The type value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentId": {
      "type": "string",
      "description": "Content Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "batchId": {
      "type": "string",
      "description": "Batch Id"
    },
    "content": {
      "description": "The content value"
    },
    "readMoreLabel": {
      "type": "string",
      "description": "Read More Label"
    },
    "readMoreUrl": {
      "type": "string",
      "description": "Read More Url"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    },
    "type": {
      "type": "string",
      "description": "The type value"
    }
  },
  "required": [
    "PCID",
    "contentId",
    "project",
    "content",
    "title",
    "type"
  ]
}

---

gleap_messaging_analytics_update_message

Update a message

Parameters:

Parameter	Type	Required	Default	Description
messageId	string	Yes	—	Message Id
project	string	Yes	—	The project value
actions	object[]	No	—	The actions value
aiData	object	No	—	Ai Data
attachments	object[]	No	—	The attachments value
bot	boolean	No	—	The bot value
channel	object	No	—	The channel value
comment	object	No	—	The comment value
data	object	No	—	The data value
emailId	string	No	—	Email Id
fallbackUser	object	No	—	Fallback User
isNote	boolean	No	—	Is Note
kaiChat	boolean	No	—	Kai Chat
messageRef	string	No	—	Message Ref
outbound	string	No	—	The outbound value
outboundSubject	string	No	—	Outbound Subject
outboundTemplate	string	No	—	Outbound Template
rating	string	No	—	The rating value
replyTo	string	No	—	Reply To
sendToChannel	boolean	No	—	Send To Channel
session	string	No	—	The session value
sessionNotificationsUnread	boolean	No	—	Session Notifications Unread
status	object	No	—	The status value
statusHistory	any[]	No	—	Status History
ticket	string	No	—	The ticket value
translatedData	object	No	—	Translated Data
type	string	No	—	The type value
user	string	No	—	The user value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "actions": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "data": {
            "description": "The data value"
          },
          "type": {
            "type": "string",
            "description": "The type value"
          }
        },
        "required": [
          "type"
        ]
      },
      "description": "The actions value"
    },
    "aiData": {
      "description": "Ai Data"
    },
    "attachments": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "The name value"
          },
          "url": {
            "type": "string",
            "description": "The url value"
          },
          "type": {
            "type": "string",
            "description": "The type value"
          }
        },
        "required": [
          "name",
          "url"
        ]
      },
      "description": "The attachments value"
    },
    "bot": {
      "type": "boolean",
      "description": "The bot value"
    },
    "channel": {
      "type": "object",
      "description": "The channel value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "type": {
          "type": "string",
          "description": "The type value"
        },
        "messageId": {
          "type": "string",
          "description": "Message Id"
        }
      },
      "required": [
        "id"
      ]
    },
    "comment": {
      "description": "The comment value"
    },
    "data": {
      "description": "The data value"
    },
    "emailId": {
      "type": "string",
      "description": "Email Id"
    },
    "fallbackUser": {
      "type": "object",
      "description": "Fallback User",
      "properties": {
        "username": {
          "type": "string",
          "description": "The username value"
        },
        "email": {
          "type": "string",
          "description": "The email value"
        },
        "imageUrl": {
          "type": "string",
          "description": "Image Url"
        }
      }
    },
    "isNote": {
      "type": "boolean",
      "description": "Is Note"
    },
    "kaiChat": {
      "type": "boolean",
      "description": "Kai Chat"
    },
    "messageRef": {
      "type": "string",
      "description": "Message Ref"
    },
    "outbound": {
      "type": "string",
      "description": "The outbound value"
    },
    "outboundSubject": {
      "type": "string",
      "description": "Outbound Subject"
    },
    "outboundTemplate": {
      "type": "string",
      "description": "Outbound Template"
    },
    "rating": {
      "type": "string",
      "description": "The rating value"
    },
    "replyTo": {
      "type": "string",
      "description": "Reply To"
    },
    "sendToChannel": {
      "type": "boolean",
      "description": "Send To Channel"
    },
    "session": {
      "type": "string",
      "description": "The session value"
    },
    "sessionNotificationsUnread": {
      "type": "boolean",
      "description": "Session Notifications Unread"
    },
    "status": {
      "description": "The status value"
    },
    "statusHistory": {
      "type": "array",
      "description": "Status History"
    },
    "ticket": {
      "type": "string",
      "description": "The ticket value"
    },
    "translatedData": {
      "description": "Translated Data"
    },
    "type": {
      "type": "string",
      "description": "The type value"
    },
    "user": {
      "type": "string",
      "description": "The user value"
    }
  },
  "required": [
    "PCID",
    "messageId",
    "project"
  ]
}

---

gleap_messaging_analytics_update_message_template

Update a message template.

Parameters:

Parameter	Type	Required	Default	Description
messageTemplateId	string	Yes	—	Message Template Id
project	string	Yes	—	The project value
actions	object[]	No	—	The actions value
attachments	any[]	No	—	The attachments value
content	object	Yes	—	The content value
isPublic	boolean	No	—	Is Public
lexorank	string	Yes	—	The lexorank value
title	string	Yes	—	The title value
users	string[]	No	—	The users value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageTemplateId": {
      "type": "string",
      "description": "Message Template Id"
    },
    "project": {
      "type": "string",
      "description": "The project value"
    },
    "actions": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "data": {
            "description": "The data value"
          },
          "type": {
            "type": "string",
            "description": "The type value"
          }
        },
        "required": [
          "type"
        ]
      },
      "description": "The actions value"
    },
    "attachments": {
      "type": "array",
      "description": "The attachments value"
    },
    "content": {
      "description": "The content value"
    },
    "isPublic": {
      "type": "boolean",
      "description": "Is Public"
    },
    "lexorank": {
      "type": "string",
      "description": "The lexorank value"
    },
    "title": {
      "type": "string",
      "description": "The title value"
    },
    "users": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The users value"
    }
  },
  "required": [
    "PCID",
    "messageTemplateId",
    "project",
    "content",
    "lexorank",
    "title"
  ]
}