genesys-workforce

Genesys Workforce Management - management units, adherence, schedules, time-off, shift trades, and work plans

Server path: /genesys-workforce | Type: Application | PCID required: Yes

Tools

Tool	Description
genesys_workforce_delete_managementunit	Delete management unit
genesys_workforce_delete_managementunit_timeofflimit	Deletes a time off limit object
genesys_workforce_delete_managementunit_timeoffplan	Deletes a time off plan
genesys_workforce_delete_managementunit_workplan	Delete a work plan
genesys_workforce_delete_managementunit_workplanrotation	Delete a work plan rotation
genesys_workforce_get_adherence	Get a list of UserScheduleAdherence records for the requested users
genesys_workforce_get_adherence_explanation	Get an adherence explanation for the current user
genesys_workforce_get_adherence_explanations_job	Query the status of an adherence explanation operation. Only the user who started the operation can query the status
genesys_workforce_get_adherence_historical_job	Query the status of a historical adherence request operation. Only the user who started the operation can query the status
genesys_workforce_get_agent_adherence_explanation	Get an adherence explanation
genesys_workforce_get_agent_managementunit	Get the management unit to which the agent belongs
genesys_workforce_get_agents_me_adherence_historical_job	Request to fetch the status of the agent adherence job. Only the user who started the operation can query the status
genesys_workforce_get_agents_me_managementunit	Get the management unit to which the currently logged in agent belongs
genesys_workforce_get_managementunit	Get management unit
genesys_workforce_get_managementunit_adherence	Get a list of user schedule adherence records for the requested management unit
genesys_workforce_get_managementunit_agent	Get data for agent in the management unit
genesys_workforce_get_managementunit_agent_shifttrades	Gets all the shift trades for a given agent
genesys_workforce_get_managementunit_shifttrades_matched	Gets a summary of all shift trades in the matched state
genesys_workforce_get_managementunit_shifttrades_users	Gets list of users available for whom you can send direct shift trade requests
genesys_workforce_get_managementunit_timeofflimit	Gets a time off limit object
genesys_workforce_get_managementunit_timeofflimits	Gets a list of time off limit objects under management unit.
genesys_workforce_get_managementunit_timeoffplan	Gets a time off plan
genesys_workforce_get_managementunit_timeoffplans	Gets a list of time off plans
genesys_workforce_get_managementunit_user_timeoffrequest	Get a time off request
genesys_workforce_get_managementunit_user_timeoffrequest_timeofflimits	Retrieves time off limit, allocated and waitlisted values according to specific time off request
genesys_workforce_get_managementunit_user_timeoffrequests	Get a list of time off requests for a given user
genesys_workforce_get_managementunit_users	Get users in the management unit
genesys_workforce_get_managementunit_week_shifttrades	Gets all the shift trades for a given week
genesys_workforce_get_managementunit_workplan	Get a work plan
genesys_workforce_get_managementunit_workplanrotation	Get a work plan rotation
genesys_workforce_get_managementunit_workplanrotations	Get work plan rotations
genesys_workforce_get_managementunit_workplans	Get work plans
genesys_workforce_get_managementunits	Get management units
genesys_workforce_get_notifications	Get a list of notifications for the current user
genesys_workforce_get_shifttrades	Gets all of my shift trades
genesys_workforce_get_team_adherence	Get a list of user schedule adherence records for the requested team
genesys_workforce_get_timeoffbalance_job	Query the results of time off types job
genesys_workforce_get_timeoffrequest	Get a time off request for the current user
genesys_workforce_get_timeoffrequest_waitlistpositions	Get the daily waitlist positions of a time off request for the current user
genesys_workforce_get_timeoffrequests	Get a list of time off requests for the current user
genesys_workforce_get_workforcemanagement_adherence	Get a list of UserScheduleAdherence records for the requested users
genesys_workforce_get_workforcemanagement_managementunit	Get management unit
genesys_workforce_get_workforcemanagement_managementunit_adherence	Get a list of user schedule adherence records for the requested management unit
genesys_workforce_get_workforcemanagement_managementunit_agent	Get data for agent in the management unit
genesys_workforce_get_workforcemanagement_managementunit_user_timeoffrequests	Get a list of time off requests for a given user
genesys_workforce_get_workforcemanagement_managementunit_users	Get users in the management unit
genesys_workforce_get_workforcemanagement_managementunits	Get management units
genesys_workforce_get_workforcemanagement_notifications	Get a list of notifications for the current user
genesys_workforce_get_workforcemanagement_team_adherence	Get a list of user schedule adherence records for the requested team
genesys_workforce_get_workforcemanagement_timeoffrequest	Get a time off request for the current user
genesys_workforce_get_workforcemanagement_timeoffrequests	Get a list of time off requests for the current user
genesys_workforce_patch_agent_adherence_explanation	Update an adherence explanation
genesys_workforce_patch_managementunit	Update the requested management unit
genesys_workforce_patch_managementunit_agents	Update agent configurations
genesys_workforce_patch_managementunit_timeofflimit	Updates a time off limit object.
genesys_workforce_patch_managementunit_timeoffplan	Updates a time off plan
genesys_workforce_patch_managementunit_timeoffrequest_user_integrationstatus	Set integration status for a time off request.
genesys_workforce_patch_managementunit_user_timeoffrequest	Update a time off request
genesys_workforce_patch_managementunit_week_shifttrade	Updates a shift trade. This route can only be called by the initiating agent
genesys_workforce_patch_managementunit_workplan	Update a work plan
genesys_workforce_patch_managementunit_workplanrotation	Update a work plan rotation
genesys_workforce_patch_timeoffrequest	Update a time off request for the current user
genesys_workforce_post_adherence_explanations	Submit an adherence explanation for the current user
genesys_workforce_post_adherence_explanations_query	Query adherence explanations for the current user
genesys_workforce_post_agent_adherence_explanations	Add an adherence explanation for the requested user
genesys_workforce_post_agent_adherence_explanations_query	Query adherence explanations for the given agent across a specified range
genesys_workforce_post_agents	Move agents in and out of management unit
genesys_workforce_post_agents_me_adherence_historical_jobs	Request an agent historical adherence report
genesys_workforce_post_agents_me_possibleworkshifts	Get agent possible work shifts for requested time frame
genesys_workforce_post_agentschedules_managementunits_mine	Fetch agent schedules for the logged in user’s management unit
genesys_workforce_post_agentschedules_mine	Get published schedule for the current user
genesys_workforce_post_managementunit_agents_workplans_query	Get agents work plans configuration
genesys_workforce_post_managementunit_agentschedules_search	Query published schedules for given given time range for set of users
genesys_workforce_post_managementunit_historicaladherencequery	Request a historical adherence report
genesys_workforce_post_managementunit_move	Move the requested management unit to a new business unit
genesys_workforce_post_managementunit_timeofflimits	Creates a new time off limit object under management unit.
genesys_workforce_post_managementunit_timeofflimits_values_query	Retrieves time off limit related values based on a given set of filters.
genesys_workforce_post_managementunit_timeoffplans	Creates a new time off plan
genesys_workforce_post_managementunit_timeoffrequests	Create a new time off request
genesys_workforce_post_managementunit_timeoffrequests_integrationstatus_query	Retrieves integration statuses for a list of time off requests
genesys_workforce_post_managementunit_timeoffrequests_query	Fetches time off requests matching the conditions specified in the request body
genesys_workforce_post_managementunit_timeoffrequests_waitlistpositions_query	Retrieves daily waitlist position for a list of time off requests
genesys_workforce_post_managementunit_user_timeoffbalance_jobs	Query time off balances for a given user for specified activity code and dates
genesys_workforce_post_managementunit_user_timeoffrequest_timeoffbalance_jobs	Query time off balances for dates spanned by a given time off request
genesys_workforce_post_managementunit_user_timeoffrequests_estimate	Estimates available time off for an agent
genesys_workforce_post_managementunit_week_shifttrade_match	Matches a shift trade. This route can only be called by the receiving agent
genesys_workforce_post_managementunit_week_shifttrades	Adds a shift trade
genesys_workforce_post_managementunit_week_shifttrades_search	Searches for potential shift trade matches for the current agent
genesys_workforce_post_managementunit_workplan_copy	Create a copy of work plan
genesys_workforce_post_managementunit_workplan_validate	Validate Work Plan
genesys_workforce_post_managementunit_workplanrotation_copy	Create a copy of work plan rotation
genesys_workforce_post_managementunit_workplanrotations	Create a new work plan rotation
genesys_workforce_post_managementunit_workplans	Create a new work plan
genesys_workforce_post_managementunits	Add a management unit
genesys_workforce_post_notifications_update	Mark a list of notifications as read or unread
genesys_workforce_post_team_adherence_historical	Request a teams historical adherence report
genesys_workforce_post_timeoffbalance_jobs	Query time off balances for the current user for specified activity code and dates
genesys_workforce_post_timeofflimits_available_query	Queries available time off for the current user
genesys_workforce_post_timeoffrequests	Create a time off request for the current user
genesys_workforce_post_timeoffrequests_estimate	Estimates available time off for current user
genesys_workforce_post_timeoffrequests_integrationstatus_query	Retrieves integration statuses for a list of current user time off requests
genesys_workforce_post_workforcemanagement_agentschedules_mine	Get published schedule for the current user
genesys_workforce_post_workforcemanagement_managementunit_agentschedules_search	Query published schedules for given given time range for set of users
genesys_workforce_post_workforcemanagement_managementunit_timeoffrequests_query	Fetches time off requests matching the conditions specified in the request body
genesys_workforce_post_workforcemanagement_timeoffrequests	Create a time off request for the current user
genesys_workforce_put_managementunit_timeofflimit_values	Sets daily values for a date range of time off limit object

---

genesys_workforce_delete_managementunit

Delete management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_delete_managementunit_timeofflimit

Deletes a time off limit object

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
timeOffLimitId	string	Yes	—	The ID of the time off limit object to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "timeOffLimitId": {
      "type": "string",
      "description": "The ID of the time off limit object to delete"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffLimitId"
  ]
}

---

genesys_workforce_delete_managementunit_timeoffplan

Deletes a time off plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
timeOffPlanId	string	Yes	—	The ID of the time off plan to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "timeOffPlanId": {
      "type": "string",
      "description": "The ID of the time off plan to delete"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffPlanId"
  ]
}

---

genesys_workforce_delete_managementunit_workplan

Delete a work plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanId	string	Yes	—	The ID of the work plan to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanId": {
      "type": "string",
      "description": "The ID of the work plan to delete"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanId"
  ]
}

---

genesys_workforce_delete_managementunit_workplanrotation

Delete a work plan rotation

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanRotationId	string	Yes	—	The ID of the work plan rotation to be deleted

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanRotationId": {
      "type": "string",
      "description": "The ID of the work plan rotation to be deleted"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanRotationId"
  ]
}

---

genesys_workforce_get_adherence

Get a list of UserScheduleAdherence records for the requested users

Parameters:

Parameter	Type	Required	Default	Description
userId	string[]	Yes	—	User Id(s) for which to fetch current schedule adherence information. Min 1, Max of 100 userIds per request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "User Id(s) for which to fetch current schedule adherence information.  Min 1, Max of 100 userIds per request"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

---

genesys_workforce_get_adherence_explanation

Get an adherence explanation for the current user

Parameters:

Parameter	Type	Required	Default	Description
explanationId	string	Yes	—	The ID of the explanation to update

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "explanationId": {
      "type": "string",
      "description": "The ID of the explanation to update"
    }
  },
  "required": [
    "PCID",
    "explanationId"
  ]
}

---

genesys_workforce_get_adherence_explanations_job

Query the status of an adherence explanation operation. Only the user who started the operation can query the status

Parameters:

Parameter	Type	Required	Default	Description
jobId	string	Yes	—	The ID of the job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "The ID of the job"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

---

genesys_workforce_get_adherence_historical_job

Query the status of a historical adherence request operation. Only the user who started the operation can query the status

Parameters:

Parameter	Type	Required	Default	Description
jobId	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

---

genesys_workforce_get_agent_adherence_explanation

Get an adherence explanation

Parameters:

Parameter	Type	Required	Default	Description
agentId	string	Yes	—	The ID of the agent to query
explanationId	string	Yes	—	The ID of the explanation to update

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The ID of the agent to query"
    },
    "explanationId": {
      "type": "string",
      "description": "The ID of the explanation to update"
    }
  },
  "required": [
    "PCID",
    "agentId",
    "explanationId"
  ]
}

---

genesys_workforce_get_agent_managementunit

Get the management unit to which the agent belongs

Parameters:

Parameter	Type	Required	Default	Description
agentId	string	Yes	—	The ID of the agent to look up

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The ID of the agent to look up"
    }
  },
  "required": [
    "PCID",
    "agentId"
  ]
}

---

genesys_workforce_get_agents_me_adherence_historical_job

Request to fetch the status of the agent adherence job. Only the user who started the operation can query the status

Parameters:

Parameter	Type	Required	Default	Description
jobId	string	Yes	—	ID of the job to get

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "ID of the job to get"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

---

genesys_workforce_get_agents_me_managementunit

Get the management unit to which the currently logged in agent belongs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_get_managementunit

Get management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
expand	string[]	No	—	Related resources to expand inline

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "settings",
          "settings.adherence",
          "settings.timeOff",
          "settings.scheduling",
          "settings.shortTermForecasting",
          "settings.shiftTrading"
        ]
      },
      "description": "Related resources to expand inline"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_adherence

Get a list of user schedule adherence records for the requested management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service.  For testing/app development purposes"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_agent

Get data for agent in the management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
agentId	string	Yes	—	The agent id
excludeCapabilities	boolean	No	—	Excludes all capabilities of the agent such as queues, languages, and skills
expand	string[]	No	—	Related resources to expand inline

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "agentId": {
      "type": "string",
      "description": "The agent id"
    },
    "excludeCapabilities": {
      "type": "boolean",
      "description": "Excludes all capabilities of the agent such as queues, languages, and skills"
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "workPlanOverrides"
        ]
      },
      "description": "Related resources to expand inline"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "agentId"
  ]
}

---

genesys_workforce_get_managementunit_agent_shifttrades

Gets all the shift trades for a given agent

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
agentId	string	Yes	—	The agent id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "agentId": {
      "type": "string",
      "description": "The agent id"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "agentId"
  ]
}

---

genesys_workforce_get_managementunit_shifttrades_matched

Gets a summary of all shift trades in the matched state

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_shifttrades_users

Gets list of users available for whom you can send direct shift trade requests

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_timeofflimit

Gets a time off limit object

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
timeOffLimitId	string	Yes	—	The ID of the time off limit to fetch

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "timeOffLimitId": {
      "type": "string",
      "description": "The ID of the time off limit to fetch"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffLimitId"
  ]
}

---

genesys_workforce_get_managementunit_timeofflimits

Gets a list of time off limit objects under management unit.

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_timeoffplan

Gets a time off plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
timeOffPlanId	string	Yes	—	The ID of the time off plan to fetch

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "timeOffPlanId": {
      "type": "string",
      "description": "The ID of the time off plan to fetch"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffPlanId"
  ]
}

---

genesys_workforce_get_managementunit_timeoffplans

Gets a list of time off plans

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_user_timeoffrequest

Get a time off request

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
userId	string	Yes	—	The userId to whom the Time Off Request applies.
timeOffRequestId	string	Yes	—	Time Off Request Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "userId": {
      "type": "string",
      "description": "The userId to whom the Time Off Request applies."
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "Time Off Request Id"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId",
    "timeOffRequestId"
  ]
}

---

genesys_workforce_get_managementunit_user_timeoffrequest_timeofflimits

Retrieves time off limit, allocated and waitlisted values according to specific time off request

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
userId	string	Yes	—	The userId to whom the time off request applies.
timeOffRequestId	string	Yes	—	The ID of the time off request, which dates and activityCodeId determine limit values to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "userId": {
      "type": "string",
      "description": "The userId to whom the time off request applies."
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The ID of the time off request, which dates and activityCodeId determine limit values to retrieve"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId",
    "timeOffRequestId"
  ]
}

---

genesys_workforce_get_managementunit_user_timeoffrequests

Get a list of time off requests for a given user

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
userId	string	Yes	—	The userId to whom the Time Off Request applies.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "userId": {
      "type": "string",
      "description": "The userId to whom the Time Off Request applies."
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId"
  ]
}

---

genesys_workforce_get_managementunit_users

Get users in the management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_week_shifttrades

Gets all the shift trades for a given week

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
weekDateId	string	Yes	—	The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd
evaluateMatches	boolean	No	—	Whether to evaluate the matches for violations
includeCrossWeekShifts	boolean	No	—	Whether to include all shift trades with either the initiating shift or the receiving shift in the week
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "weekDateId": {
      "type": "string",
      "description": "The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
    },
    "evaluateMatches": {
      "type": "boolean",
      "description": "Whether to evaluate the matches for violations"
    },
    "includeCrossWeekShifts": {
      "type": "boolean",
      "description": "Whether to include all shift trades with either the initiating shift or the receiving shift in the week"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "weekDateId"
  ]
}

---

genesys_workforce_get_managementunit_workplan

Get a work plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanId	string	Yes	—	The ID of the work plan to fetch
includeOnly	string[]	No	—	limit response to the specified fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanId": {
      "type": "string",
      "description": "The ID of the work plan to fetch"
    },
    "includeOnly": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "agentCount",
          "agents",
          "optionalDays",
          "shifts",
          "shiftStartVariances"
        ]
      },
      "description": "limit response to the specified fields"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanId"
  ]
}

---

genesys_workforce_get_managementunit_workplanrotation

Get a work plan rotation

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanRotationId	string	Yes	—	The ID of the work plan rotation to fetch

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanRotationId": {
      "type": "string",
      "description": "The ID of the work plan rotation to fetch"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanRotationId"
  ]
}

---

genesys_workforce_get_managementunit_workplanrotations

Get work plan rotations

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
expand	string[]	No	—	Related resources to expand inline

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "agents"
        ]
      },
      "description": "Related resources to expand inline"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunit_workplans

Get work plans

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
expand	string[]	No	—	Include to access additional data on the work plans
exclude	string[]	No	—	Exclude specific data on the work plans from the response

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "agentCount",
          "agents",
          "optionalDays",
          "shifts",
          "shiftStartVariances",
          "details"
        ]
      },
      "description": "Include to access additional data on the work plans"
    },
    "exclude": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "shifts.activities"
        ]
      },
      "description": "Exclude specific data on the work plans from the response"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_managementunits

Get management units

Parameters:

Parameter	Type	Required	Default	Description
pageSize	integer	No	—	Deprecated, paging is not supported
pageNumber	integer	No	—	Deprecated, paging is not supported
expand	string	No	—	Deprecated, expand settings on the single MU route
feature	string	No	—	If specified, the list of management units for which the user is authorized to use the requested feature will be returned
divisionId	string	No	—	If specified, the list of management units belonging to the specified division will be returned

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Deprecated, paging is not supported"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Deprecated, paging is not supported"
    },
    "expand": {
      "type": "string",
      "description": "Deprecated, expand settings on the single MU route",
      "enum": [
        "details"
      ]
    },
    "feature": {
      "type": "string",
      "description": "If specified, the list of management units for which the user is authorized to use the requested feature will be returned",
      "enum": [
        "AgentHistoricalAdherence",
        "AgentHistoricalAdherenceConformance",
        "AgentSchedule",
        "AgentAdherenceAdjustments",
        "AgentTimeOffRequest",
        "AgentWorkPlanBid",
        "AgentScheduleBid",
        "AgentShiftTrade",
        "AlternativeShift",
        "Coaching",
        "Learning",
        "AgentUnavailableTimes",
        "AgentSelfScheduleJob",
        "AgentSelfScheduleOffers",
        "AgentSelfScheduleQuery",
        "AgentSelfScheduleActivityMove",
        "SelfScheduleSettings",
        "AgentSelfScheduleSettings",
        "AgentOpportunitiesQuery",
        "AgentOpportunitiesEnrollments",
        "AgentOpportunitiesEnrollmentsStatuses",
        "AgentSchedulingPreferencesQuery",
        "AgentSchedulingPreferences",
        "AgentSchedulingPreferencesSettings",
        "ActivityCodes",
        "ActivityPlans",
        "AdherenceAdjustmentsSettings",
        "AdherenceAdjustmentsReasonCodes",
        "AdherenceAdjustments",
        "UnavailableTimes",
        "Agents",
        "BuActivityCodes",
        "BusinessUnits",
        "CapacityPlan",
        "CapacityPlanForecastInputs",
        "CapacityPlanPerformancePrediction",
        "ContinuousForecast",
        "HistoricalAdherence",
        "HistoricalShrinkage",
        "IntradayMonitoring",
        "BuIntradayMonitoring",
        "ManagementUnits",
        "RealTimeAdherence",
        "Schedules",
        "BuSchedules",
        "ServiceGoalTemplates",
        "PlanningGroups",
        "LongTermStaffing",
        "ShiftTrading",
        "ShortTermForecasts",
        "BuShortTermForecasts",
        "StaffingGroups",
        "TimeOffPlans",
        "TimeOffRequests",
        "TimeOffLimits",
        "WorkPlanBids",
        "WorkPlanBidGroups",
        "WorkPlanRotations",
        "WorkPlans",
        "ScheduleBid",
        "ScheduleBidGroup",
        "Opportunities",
        "OpportunitiesQuery",
        "OpportunitiesEnrollmentsQuery",
        "OpportunitiesExternalActivitiesQuery",
        "OpportunitiesStatuses",
        "OpportunitiesEnrollmentsStatuses",
        "SchedulingPreferencesQuery",
        "SchedulingPreferencesSettings",
        "DecisionMetrics"
      ]
    },
    "divisionId": {
      "type": "string",
      "description": "If specified, the list of management units belonging to the specified division will be returned"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_get_notifications

Get a list of notifications for the current user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_get_shifttrades

Gets all of my shift trades

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_get_team_adherence

Get a list of user schedule adherence records for the requested team

Parameters:

Parameter	Type	Required	Default	Description
teamId	string	Yes	—	The ID of the team

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "teamId": {
      "type": "string",
      "description": "The ID of the team"
    }
  },
  "required": [
    "PCID",
    "teamId"
  ]
}

---

genesys_workforce_get_timeoffbalance_job

Query the results of time off types job

Parameters:

Parameter	Type	Required	Default	Description
jobId	string	Yes	—	The ID of the job.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "The ID of the job."
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

---

genesys_workforce_get_timeoffrequest

Get a time off request for the current user

Parameters:

Parameter	Type	Required	Default	Description
timeOffRequestId	string	Yes	—	The ID of the time off request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The ID of the time off request"
    }
  },
  "required": [
    "PCID",
    "timeOffRequestId"
  ]
}

---

genesys_workforce_get_timeoffrequest_waitlistpositions

Get the daily waitlist positions of a time off request for the current user

Parameters:

Parameter	Type	Required	Default	Description
timeOffRequestId	string	Yes	—	The ID of the time off request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The ID of the time off request"
    }
  },
  "required": [
    "PCID",
    "timeOffRequestId"
  ]
}

---

genesys_workforce_get_timeoffrequests

Get a list of time off requests for the current user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_get_workforcemanagement_adherence

Get a list of UserScheduleAdherence records for the requested users

Parameters:

Parameter	Type	Required	Default	Description
userId	any[]	Yes	—	User Id(s) for which to fetch current schedule adherence information. Min 1, Max of 100 userIds per request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "array",
      "description": "User Id(s) for which to fetch current schedule adherence information.  Min 1, Max of 100 userIds per request"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

---

genesys_workforce_get_workforcemanagement_managementunit

Get management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
expand	any[]	No	—	expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "expand": {
      "type": "array",
      "description": "expand"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_workforcemanagement_managementunit_adherence

Get a list of user schedule adherence records for the requested management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service.  For testing/app development purposes"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_workforcemanagement_managementunit_agent

Get data for agent in the management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
agentId	string	Yes	—	The agent id
excludeCapabilities	boolean	No	—	Excludes all capabilities of the agent such as queues, languages, and skills
expand	any[]	No	—	expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "agentId": {
      "type": "string",
      "description": "The agent id"
    },
    "excludeCapabilities": {
      "type": "boolean",
      "description": "Excludes all capabilities of the agent such as queues, languages, and skills"
    },
    "expand": {
      "type": "array",
      "description": "expand"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "agentId"
  ]
}

---

genesys_workforce_get_workforcemanagement_managementunit_user_timeoffrequests

Get a list of time off requests for a given user

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
userId	string	Yes	—	The userId to whom the Time Off Request applies.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "userId": {
      "type": "string",
      "description": "The userId to whom the Time Off Request applies."
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId"
  ]
}

---

genesys_workforce_get_workforcemanagement_managementunit_users

Get users in the management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_get_workforcemanagement_managementunits

Get management units

Parameters:

Parameter	Type	Required	Default	Description
pageSize	integer	No	—	Deprecated, paging is not supported
pageNumber	integer	No	—	Deprecated, paging is not supported
expand	string	No	—	Deprecated, expand settings on the single MU route
feature	string	No	—	If specified, the list of management units for which the user is authorized to use the requested feature will be returned
divisionId	string	No	—	If specified, the list of management units belonging to the specified division will be returned

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Deprecated, paging is not supported"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Deprecated, paging is not supported"
    },
    "expand": {
      "type": "string",
      "description": "Deprecated, expand settings on the single MU route",
      "enum": [
        "details"
      ]
    },
    "feature": {
      "type": "string",
      "description": "If specified, the list of management units for which the user is authorized to use the requested feature will be returned",
      "enum": [
        "AgentHistoricalAdherence",
        "AgentHistoricalAdherenceConformance",
        "AgentSchedule",
        "AgentTimeOffRequest",
        "AgentWorkPlanBid",
        "AgentScheduleBid",
        "AlternativeShift",
        "Coaching",
        "Learning",
        "AgentUnavailableTimes",
        "AgentOpportunitiesQuery",
        "AgentOpportunitiesEnrollments",
        "AgentOpportunitiesEnrollmentsStatuses",
        "ActivityCodes",
        "ActivityPlans",
        "UnavailableTimes",
        "Agents",
        "BuActivityCodes",
        "BusinessUnits",
        "CapacityPlan",
        "ContinuousForecast",
        "HistoricalAdherence",
        "HistoricalShrinkage",
        "IntradayMonitoring",
        "BuIntradayMonitoring",
        "ManagementUnits",
        "RealTimeAdherence",
        "Schedules",
        "BuSchedules",
        "ServiceGoalTemplates",
        "PlanningGroups",
        "LongTermStaffing",
        "ShiftTrading",
        "ShortTermForecasts",
        "BuShortTermForecasts",
        "StaffingGroups",
        "TimeOffPlans",
        "TimeOffRequests",
        "TimeOffLimits",
        "WorkPlanBids",
        "WorkPlanBidGroups",
        "WorkPlanRotations",
        "WorkPlans",
        "ScheduleBid",
        "ScheduleBidGroup",
        "Opportunities",
        "OpportunitiesQuery",
        "OpportunitiesEnrollmentsQuery",
        "OpportunitiesExternalActivitiesQuery",
        "OpportunitiesStatuses",
        "OpportunitiesEnrollmentsStatuses"
      ]
    },
    "divisionId": {
      "type": "string",
      "description": "If specified, the list of management units belonging to the specified division will be returned"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_get_workforcemanagement_notifications

Get a list of notifications for the current user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_get_workforcemanagement_team_adherence

Get a list of user schedule adherence records for the requested team

Parameters:

Parameter	Type	Required	Default	Description
teamId	string	Yes	—	The ID of the team

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "teamId": {
      "type": "string",
      "description": "The ID of the team"
    }
  },
  "required": [
    "PCID",
    "teamId"
  ]
}

---

genesys_workforce_get_workforcemanagement_timeoffrequest

Get a time off request for the current user

Parameters:

Parameter	Type	Required	Default	Description
timeOffRequestId	string	Yes	—	The ID of the time off request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The ID of the time off request"
    }
  },
  "required": [
    "PCID",
    "timeOffRequestId"
  ]
}

---

genesys_workforce_get_workforcemanagement_timeoffrequests

Get a list of time off requests for the current user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

---

genesys_workforce_patch_agent_adherence_explanation

Update an adherence explanation

Parameters:

Parameter	Type	Required	Default	Description
agentId	string	Yes	—	The ID of the agent to query
explanationId	string	Yes	—	The ID of the explanation to update
status	string	No	—	The status of the adherence explanation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The ID of the agent to query"
    },
    "explanationId": {
      "type": "string",
      "description": "The ID of the explanation to update"
    },
    "status": {
      "type": "string",
      "description": "The status of the adherence explanation",
      "enum": [
        "Pending",
        "Approved",
        "Denied"
      ]
    }
  },
  "required": [
    "PCID",
    "agentId",
    "explanationId"
  ]
}

---

genesys_workforce_patch_managementunit

Update the requested management unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
divisionId	string	No	—	The new division id for the management unit
name	string	No	—	The new name of the management unit
settings	object	No	—	The settings value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "divisionId": {
      "type": "string",
      "description": "The new division id for the management unit"
    },
    "name": {
      "type": "string",
      "description": "The new name of the management unit"
    },
    "settings": {
      "type": "object",
      "description": "The settings value",
      "properties": {
        "adherence": {
          "type": "object",
          "description": "The adherence value"
        },
        "shortTermForecasting": {
          "type": "object",
          "description": "Short Term Forecasting"
        },
        "timeOff": {
          "type": "object",
          "description": "Time Off"
        },
        "scheduling": {
          "type": "object",
          "description": "The scheduling value"
        },
        "shiftTrading": {
          "type": "object",
          "description": "Shift Trading"
        },
        "metadata": {
          "type": "object",
          "description": "The metadata value"
        }
      },
      "required": [
        "metadata"
      ]
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_patch_managementunit_agents

Update agent configurations

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
entities	object[]	No	—	List of agents to update

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "entities": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "schedulable": {
            "type": "boolean",
            "description": "Whether the agent can be included in schedule generation"
          },
          "userId": {
            "type": "string",
            "description": "User to be updated"
          }
        },
        "required": [
          "userId"
        ]
      },
      "description": "List of agents to update"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_patch_managementunit_timeofflimit

Updates a time off limit object.

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
timeOffLimitId	string	Yes	—	The id of time off limit object to update
defaultLimitMinutes	integer	No	—	The default time off limit value in minutes per granularity
metadata	object	Yes	—	The metadata value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "timeOffLimitId": {
      "type": "string",
      "description": "The id of time off limit object to update"
    },
    "defaultLimitMinutes": {
      "type": "integer",
      "description": "The default time off limit value in minutes per granularity"
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        }
      },
      "required": [
        "version"
      ]
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffLimitId",
    "metadata"
  ]
}

---

genesys_workforce_patch_managementunit_timeoffplan

Updates a time off plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
timeOffPlanId	string	Yes	—	The ID of the time off plan to update
active	boolean	No	—	Whether this time off plan should be used by agents.
activityCodeIds	object	No	—	Activity Code Ids
autoApprovalRule	string	No	—	Auto approval rule for the time off plan.
daysBeforeStartToExpireFromWaitlist	integer	No	—	The number of days before the time off request start date for when the request will be expired from the waitlist.
hrisTimeOffType	object	No	—	Hris Time Off Type
metadata	object	Yes	—	The metadata value
name	string	No	—	The name of this time off plan.
timeOffLimitIds	object	No	—	Time Off Limit Ids

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "timeOffPlanId": {
      "type": "string",
      "description": "The ID of the time off plan to update"
    },
    "active": {
      "type": "boolean",
      "description": "Whether this time off plan should be used by agents."
    },
    "activityCodeIds": {
      "type": "object",
      "description": "Activity Code Ids",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "The values value"
        }
      }
    },
    "autoApprovalRule": {
      "type": "string",
      "description": "Auto approval rule for the time off plan.",
      "enum": [
        "Never",
        "Always",
        "CheckLimits",
        "CheckActivityCodes",
        "CheckLimitsAndActivityCodes"
      ]
    },
    "daysBeforeStartToExpireFromWaitlist": {
      "type": "integer",
      "description": "The number of days before the time off request start date for when the request will be expired from the waitlist."
    },
    "hrisTimeOffType": {
      "type": "object",
      "description": "Hris Time Off Type",
      "properties": {
        "value": {
          "type": "object",
          "description": "The value value"
        }
      }
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        }
      },
      "required": [
        "version"
      ]
    },
    "name": {
      "type": "string",
      "description": "The name of this time off plan."
    },
    "timeOffLimitIds": {
      "type": "object",
      "description": "Time Off Limit Ids",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "The values value"
        }
      }
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffPlanId",
    "metadata"
  ]
}

---

genesys_workforce_patch_managementunit_timeoffrequest_user_integrationstatus

Set integration status for a time off request.

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
timeOffRequestId	string	Yes	—	The ID of the time off request.
userId	string	Yes	—	The ID of user to whom the time off request belongs.
integrationStatus	string	Yes	—	The integration status value for the time off request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The ID of the time off request."
    },
    "userId": {
      "type": "string",
      "description": "The ID of user to whom the time off request belongs."
    },
    "integrationStatus": {
      "type": "string",
      "description": "The integration status value for the time off request",
      "enum": [
        "Processing",
        "Error",
        "AutomaticallyComplete",
        "ManuallyComplete"
      ]
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffRequestId",
    "userId",
    "integrationStatus"
  ]
}

---

genesys_workforce_patch_managementunit_user_timeoffrequest

Update a time off request

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
userId	string	Yes	—	The id of the user the requested time off request belongs to
timeOffRequestId	string	Yes	—	The id of the time off request to update
activityCodeId	string	No	—	The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category
dailyDurationMinutes	integer	No	—	The daily duration of this time off request in minutes
durationMinutes	integer[]	No	—	Daily durations for each day of this time off request in minutes
fullDayEarliestStartOffsetMinutes	object	No	—	Full Day Earliest Start Offset Minutes
fullDayLatestEndOffsetMinutes	object	No	—	Full Day Latest End Offset Minutes
fullDayManagementUnitDates	string[]	No	—	A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit’s configured time zone
metadata	object	Yes	—	The metadata value
notes	string	No	—	Notes about the time off request
paid	boolean	No	—	Whether this is a paid time off request
partialDayStartDateTimes	string[]	No	—	A set of start date-times in ISO-8601 format for partial day requests
payableMinutes	integer[]	No	—	Payable minutes for each day of this time off request
status	string	No	—	The status of this time off request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "userId": {
      "type": "string",
      "description": "The id of the user the requested time off request belongs to"
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The id of the time off request to update"
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"
    },
    "dailyDurationMinutes": {
      "type": "integer",
      "description": "The daily duration of this time off request in minutes"
    },
    "durationMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Daily durations for each day of this time off request in minutes"
    },
    "fullDayEarliestStartOffsetMinutes": {
      "type": "object",
      "description": "Full Day Earliest Start Offset Minutes",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "integer",
            "format": "int32"
          },
          "description": "The values value"
        }
      }
    },
    "fullDayLatestEndOffsetMinutes": {
      "type": "object",
      "description": "Full Day Latest End Offset Minutes",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "integer",
            "format": "int32"
          },
          "description": "The values value"
        }
      }
    },
    "fullDayManagementUnitDates": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone"
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        }
      },
      "required": [
        "version"
      ]
    },
    "notes": {
      "type": "string",
      "description": "Notes about the time off request"
    },
    "paid": {
      "type": "boolean",
      "description": "Whether this is a paid time off request"
    },
    "partialDayStartDateTimes": {
      "type": "array",
      "items": {
        "type": "string",
        "format": "date-time"
      },
      "description": "A set of start date-times in ISO-8601 format for partial day requests"
    },
    "payableMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Payable minutes for each day of this time off request"
    },
    "status": {
      "type": "string",
      "description": "The status of this time off request",
      "enum": [
        "PENDING",
        "APPROVED",
        "DENIED"
      ]
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId",
    "timeOffRequestId",
    "metadata"
  ]
}

---

genesys_workforce_patch_managementunit_week_shifttrade

Updates a shift trade. This route can only be called by the initiating agent

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
weekDateId	string	Yes	—	The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd
tradeId	string	Yes	—	The ID of the shift trade to update
acceptableIntervals	object	No	—	Acceptable Intervals
expiration	object	No	—	The expiration value
metadata	object	Yes	—	The metadata value
receivingUserId	object	No	—	Receiving User Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "weekDateId": {
      "type": "string",
      "description": "The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
    },
    "tradeId": {
      "type": "string",
      "description": "The ID of the shift trade to update"
    },
    "acceptableIntervals": {
      "type": "object",
      "description": "Acceptable Intervals",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "string",
            "format": "interval"
          },
          "description": "Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"
        }
      }
    },
    "expiration": {
      "type": "object",
      "description": "The expiration value",
      "properties": {
        "value": {
          "type": "string",
          "description": "The value for the associated field. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        }
      }
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        },
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        }
      },
      "required": [
        "version"
      ]
    },
    "receivingUserId": {
      "type": "object",
      "description": "Receiving User Id",
      "properties": {
        "value": {
          "type": "string",
          "description": "The value for the associated field"
        }
      }
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "weekDateId",
    "tradeId",
    "metadata"
  ]
}

---

genesys_workforce_patch_managementunit_workplan

Update a work plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanId	string	Yes	—	The ID of the work plan to update
validationMode	string	No	—	Allows to update work plan even if validation result is invalid
agentCount	integer	No	—	Number of agents in this work plan
agents	object[]	No	—	Agents in this work plan
constrainMaximumConsecutiveWorkingDays	boolean	No	—	Whether to constrain the maximum consecutive working days
constrainMaximumConsecutiveWorkingWeekends	boolean	No	—	Whether to constrain the maximum consecutive working weekends
constrainMaximumWorkingWeekendsPerPlanningPeriod	boolean	No	—	Whether to constrain the maximum working weekends in the planning period
constrainMinimumTimeBetweenShifts	boolean	No	—	Whether the minimum time between shifts constraint is enabled for this work plan
constrainPaidTimeGranularity	boolean	No	—	Whether paid time granularity is constrained for this work plan
constrainWeeklyPaidTime	boolean	No	—	Whether the weekly paid time constraint is enabled for this work plan
enabled	boolean	No	—	Whether the work plan is enabled for scheduling
flexibleWeeklyPaidTime	boolean	No	—	Whether the weekly paid time constraint is flexible for this work plan
id	string	Yes	—	The globally unique identifier for the object.
maximumConsecutiveWorkingDays	integer	No	—	The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true
maximumConsecutiveWorkingWeekends	integer	No	—	The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work
maximumDays	integer	No	—	Maximum number days in a week allowed to be scheduled for this work plan
maximumDaysOffPerPlanningPeriod	integer	No	—	Maximum days off in the planning period
maximumPaidMinutesPerPlanningPeriod	integer	No	—	Maximum paid minutes in the planning period
maximumWorkingWeekendsPerPlanningPeriod	integer	No	—	Maximum working weekends in the planning period
metadata	object	Yes	—	The metadata value
minimumConsecutiveNonWorkingMinutesPerWeek	integer	No	—	Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off
minimumDaysOffPerPlanningPeriod	integer	No	—	Minimum days off in the planning period
minimumPaidMinutesPerPlanningPeriod	integer	No	—	Minimum paid minutes in the planning period
minimumShiftStartDistanceMinutes	integer	No	—	The time period in minutes for the duration between the start times of two consecutive working days
minimumTimeBetweenShiftsMinutes	integer	No	—	Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true
minimumWorkingDaysPerWeek	integer	No	—	The minimum number of days that agents assigned to a work plan must work per week
name	string	No	—	The name value
optionalDays	object	No	—	Optional Days
paidTimeGranularityMinutes	integer	No	—	Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true
selfUri	string	No	—	The URI for this object
shifts	object[]	No	—	Shifts in this work plan
shiftStartVariancePeriod	string	No	—	The length of the period over which the maximum shift start time variance is applied
shiftStartVariances	object	No	—	Shift Start Variances
shiftStartVarianceType	string	No	—	This constraint ensures that an agent starts each workday within a user-defined time threshold
valid	boolean	No	—	Whether the work plan is valid or not
weeklyExactPaidMinutes	integer	No	—	Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false
weeklyMaximumPaidMinutes	integer	No	—	Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true
weeklyMinimumPaidMinutes	integer	No	—	Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanId": {
      "type": "string",
      "description": "The ID of the work plan to update"
    },
    "validationMode": {
      "type": "string",
      "description": "Allows to update work plan even if validation result is invalid",
      "enum": [
        "Ignore"
      ]
    },
    "agentCount": {
      "type": "integer",
      "description": "Number of agents in this work plan"
    },
    "agents": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "delete": {
            "type": "boolean",
            "description": "If marked true, the user will be removed an associated entity"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "Agents in this work plan"
    },
    "constrainMaximumConsecutiveWorkingDays": {
      "type": "boolean",
      "description": "Whether to constrain the maximum consecutive working days"
    },
    "constrainMaximumConsecutiveWorkingWeekends": {
      "type": "boolean",
      "description": "Whether to constrain the maximum consecutive working weekends"
    },
    "constrainMaximumWorkingWeekendsPerPlanningPeriod": {
      "type": "boolean",
      "description": "Whether to constrain the maximum working weekends in the planning period"
    },
    "constrainMinimumTimeBetweenShifts": {
      "type": "boolean",
      "description": "Whether the minimum time between shifts constraint is enabled for this work plan"
    },
    "constrainPaidTimeGranularity": {
      "type": "boolean",
      "description": "Whether paid time granularity is constrained for this work plan"
    },
    "constrainWeeklyPaidTime": {
      "type": "boolean",
      "description": "Whether the weekly paid time constraint is enabled for this work plan"
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether the work plan is enabled for scheduling"
    },
    "flexibleWeeklyPaidTime": {
      "type": "boolean",
      "description": "Whether the weekly paid time constraint is flexible for this work plan"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "maximumConsecutiveWorkingDays": {
      "type": "integer",
      "description": "The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"
    },
    "maximumConsecutiveWorkingWeekends": {
      "type": "integer",
      "description": "The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"
    },
    "maximumDays": {
      "type": "integer",
      "description": "Maximum number days in a week allowed to be scheduled for this work plan"
    },
    "maximumDaysOffPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum days off in the planning period"
    },
    "maximumPaidMinutesPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum paid minutes in the planning period"
    },
    "maximumWorkingWeekendsPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum working weekends in the planning period"
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        }
      },
      "required": [
        "version"
      ]
    },
    "minimumConsecutiveNonWorkingMinutesPerWeek": {
      "type": "integer",
      "description": "Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"
    },
    "minimumDaysOffPerPlanningPeriod": {
      "type": "integer",
      "description": "Minimum days off in the planning period"
    },
    "minimumPaidMinutesPerPlanningPeriod": {
      "type": "integer",
      "description": "Minimum paid minutes in the planning period"
    },
    "minimumShiftStartDistanceMinutes": {
      "type": "integer",
      "description": "The time period in minutes for the duration between the start times of two consecutive working days"
    },
    "minimumTimeBetweenShiftsMinutes": {
      "type": "integer",
      "description": "Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"
    },
    "minimumWorkingDaysPerWeek": {
      "type": "integer",
      "description": "The minimum number of days that agents assigned to a work plan must work per week"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "optionalDays": {
      "type": "object",
      "description": "Optional Days",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "string",
            "enum": [
              "Sunday",
              "Monday",
              "Tuesday",
              "Wednesday",
              "Thursday",
              "Friday",
              "Saturday"
            ]
          },
          "description": "The values value"
        }
      }
    },
    "paidTimeGranularityMinutes": {
      "type": "integer",
      "description": "Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "shifts": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "Name of the shift"
          },
          "days": {
            "type": "object",
            "description": "The days value"
          },
          "flexibleStartTime": {
            "type": "boolean",
            "description": "Whether the start time of the shift is flexible"
          },
          "exactStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"
          },
          "earliestStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"
          },
          "latestStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"
          },
          "constrainStopTime": {
            "type": "boolean",
            "description": "Whether the latest stop time constraint for the shift is enabled.  Deprecated, use constrainLatestStopTime instead"
          },
          "constrainLatestStopTime": {
            "type": "boolean",
            "description": "Whether the latest stop time constraint for the shift is enabled"
          },
          "latestStopTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"
          },
          "constrainEarliestStopTime": {
            "type": "boolean",
            "description": "Whether the earliest stop time constraint for the shift is enabled"
          },
          "earliestStopTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "This is the earliest time a shift can end"
          },
          "startIncrementMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"
          },
          "flexiblePaidTime": {
            "type": "boolean",
            "description": "Whether the paid time setting for the shift is flexible"
          },
          "exactPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"
          },
          "minimumPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"
          },
          "maximumPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"
          },
          "constrainContiguousWorkTime": {
            "type": "boolean",
            "description": "Whether the contiguous time constraint for the shift is enabled"
          },
          "minimumContiguousWorkTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"
          },
          "maximumContiguousWorkTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"
          },
          "constrainDayOff": {
            "type": "boolean",
            "description": "Whether day off rule is enabled"
          },
          "dayOffRule": {
            "type": "string",
            "enum": [
              "NextDayOff",
              "PreviousDayOff"
            ],
            "description": "The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true"
          },
          "planningPeriodConstraints": {
            "type": "object",
            "description": "Planning Period Constraints"
          },
          "activities": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "activityCodeId": {
                  "type": "string",
                  "description": "ID of the activity code associated with this activity"
                },
                "description": {
                  "type": "string",
                  "description": "Description of the activity"
                },
                "lengthMinutes": {
                  "type": "integer",
                  "description": "Length of the activity in minutes"
                },
                "startTimeIsRelativeToShiftStart": {
                  "type": "boolean",
                  "description": "Whether the start time of the activity is relative to the start time of the shift it belongs to"
                },
                "flexibleStartTime": {
                  "type": "boolean",
                  "description": "Whether the start time of the activity is flexible"
                },
                "earliestStartTimeMinutes": {
                  "type": "integer",
                  "description": "Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"
                },
                "latestStartTimeMinutes": {
                  "type": "integer",
                  "description": "Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"
                },
                "exactStartTimeMinutes": {
                  "type": "integer",
                  "description": "Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"
                },
                "startTimeIncrementMinutes": {
                  "type": "integer",
                  "description": "Increment in offset minutes that would contribute to different possible start times for the activity"
                },
                "countsAsPaidTime": {
                  "type": "boolean",
                  "description": "Whether the activity is paid"
                },
                "countsAsContiguousWorkTime": {
                  "type": "boolean",
                  "description": "Whether the activity duration is counted towards contiguous work time"
                },
                "minimumLengthFromShiftStartMinutes": {
                  "type": "integer",
                  "description": "The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"
                },
                "minimumLengthFromShiftEndMinutes": {
                  "type": "integer",
                  "description": "The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"
                },
                "maximumLengthFromShiftEndMinutes": {
                  "type": "integer",
                  "description": "The maximum duration between shift item (e.g., break or meal) end and shift end in minutes"
                },
                "id": {
                  "type": "string",
                  "description": "ID of the activity. This is required only for the case of updating an existing activity"
                },
                "delete": {
                  "type": "boolean",
                  "description": "If marked true for updating an existing activity, the activity will be permanently deleted"
                },
                "validationId": {
                  "type": "string",
                  "description": "ID of the activity in the context of work plan validation"
                }
              }
            },
            "description": "Activities configured for this shift"
          },
          "id": {
            "type": "string",
            "description": "ID of the shift. This is required only for the case of updating an existing shift"
          },
          "delete": {
            "type": "boolean",
            "description": "If marked true for updating an existing shift, the shift will be permanently deleted"
          },
          "validationId": {
            "type": "string",
            "description": "ID of shift in the context of work plan validation"
          }
        },
        "required": [
          "name"
        ]
      },
      "description": "Shifts in this work plan"
    },
    "shiftStartVariancePeriod": {
      "type": "string",
      "description": "The length of the period over which the maximum shift start time variance is applied",
      "enum": [
        "Weekly",
        "PlanningPeriod"
      ]
    },
    "shiftStartVariances": {
      "type": "object",
      "description": "Shift Start Variances",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The values value"
        }
      }
    },
    "shiftStartVarianceType": {
      "type": "string",
      "description": "This constraint ensures that an agent starts each workday within a user-defined time threshold",
      "enum": [
        "ShiftStart",
        "ShiftStartAndPaidDuration"
      ]
    },
    "valid": {
      "type": "boolean",
      "description": "Whether the work plan is valid or not"
    },
    "weeklyExactPaidMinutes": {
      "type": "integer",
      "description": "Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"
    },
    "weeklyMaximumPaidMinutes": {
      "type": "integer",
      "description": "Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"
    },
    "weeklyMinimumPaidMinutes": {
      "type": "integer",
      "description": "Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanId",
    "id",
    "metadata"
  ]
}

---

genesys_workforce_patch_managementunit_workplanrotation

Update a work plan rotation

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanRotationId	string	Yes	—	The ID of the work plan rotation to update
agents	object[]	No	—	Agents in this work plan rotation
dateRange	object	No	—	Date Range
enabled	boolean	No	—	Whether the work plan rotation is enabled for scheduling
metadata	object	Yes	—	The metadata value
name	string	No	—	Name of this work plan rotation
pattern	object	No	—	The pattern value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanRotationId": {
      "type": "string",
      "description": "The ID of the work plan rotation to update"
    },
    "agents": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "userId": {
            "type": "string",
            "description": "The ID of an agent in this work plan rotation"
          },
          "dateRange": {
            "type": "object",
            "description": "Date Range"
          },
          "position": {
            "type": "integer",
            "format": "int32",
            "description": "Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"
          },
          "delete": {
            "type": "boolean",
            "description": "If marked true for this agent when updating, then this agent will be removed from this work plan rotation"
          }
        },
        "required": [
          "userId"
        ]
      },
      "description": "Agents in this work plan rotation"
    },
    "dateRange": {
      "type": "object",
      "description": "Date Range",
      "properties": {
        "startBusinessUnitDate": {
          "type": "string",
          "description": "The start date for work plan rotation or an agent, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
        },
        "endBusinessUnitDate": {
          "type": "string",
          "description": "The end date for work plan rotation or an agent, interpreted in the business unit's time zone. Null denotes open ended date range. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
        }
      },
      "required": [
        "startBusinessUnitDate"
      ]
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether the work plan rotation is enabled for scheduling"
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        }
      },
      "required": [
        "version"
      ]
    },
    "name": {
      "type": "string",
      "description": "Name of this work plan rotation"
    },
    "pattern": {
      "type": "object",
      "description": "The pattern value",
      "properties": {
        "workPlanIds": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "List of work plan IDs in order of rotation on a weekly basis. Values in the list cannot be null or empty"
        }
      },
      "required": [
        "workPlanIds"
      ]
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanRotationId",
    "metadata"
  ]
}

---

genesys_workforce_patch_timeoffrequest

Update a time off request for the current user

Parameters:

Parameter	Type	Required	Default	Description
timeOffRequestId	string	Yes	—	The ID of the time off request
fullDayEarliestStartOffsetMinutes	object	No	—	Full Day Earliest Start Offset Minutes
fullDayLatestEndOffsetMinutes	object	No	—	Full Day Latest End Offset Minutes
markedAsRead	boolean	No	—	Whether this request has been read by the agent
notes	string	No	—	Notes about the time off request. Can only be edited while the request is still pending
status	string	No	—	The status of this time off request. Can only be canceled if the requested date has not already passed

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The ID of the time off request"
    },
    "fullDayEarliestStartOffsetMinutes": {
      "type": "object",
      "description": "Full Day Earliest Start Offset Minutes",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "integer",
            "format": "int32"
          },
          "description": "The values value"
        }
      }
    },
    "fullDayLatestEndOffsetMinutes": {
      "type": "object",
      "description": "Full Day Latest End Offset Minutes",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "integer",
            "format": "int32"
          },
          "description": "The values value"
        }
      }
    },
    "markedAsRead": {
      "type": "boolean",
      "description": "Whether this request has been read by the agent"
    },
    "notes": {
      "type": "string",
      "description": "Notes about the time off request. Can only be edited while the request is still pending"
    },
    "status": {
      "type": "string",
      "description": "The status of this time off request. Can only be canceled if the requested date has not already passed",
      "enum": [
        "CANCELED"
      ]
    }
  },
  "required": [
    "PCID",
    "timeOffRequestId"
  ]
}

---

genesys_workforce_post_adherence_explanations

Submit an adherence explanation for the current user

Parameters:

Parameter	Type	Required	Default	Description
lengthMinutes	integer	Yes	—	The length of the adherence explanation in minutes
notes	string	No	—	Notes about the adherence explanation
startDate	string	Yes	—	The start timestamp of the adherence explanation in ISO-8601 format
type	string	Yes	—	The type of the adherence explanation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "lengthMinutes": {
      "type": "integer",
      "description": "The length of the adherence explanation in minutes"
    },
    "notes": {
      "type": "string",
      "description": "Notes about the adherence explanation"
    },
    "startDate": {
      "type": "string",
      "description": "The start timestamp of the adherence explanation in ISO-8601 format"
    },
    "type": {
      "type": "string",
      "description": "The type of the adherence explanation",
      "enum": [
        "Late"
      ]
    }
  },
  "required": [
    "PCID",
    "lengthMinutes",
    "startDate",
    "type"
  ]
}

---

genesys_workforce_post_adherence_explanations_query

Query adherence explanations for the current user

Parameters:

Parameter	Type	Required	Default	Description
forceAsync	boolean	No	—	Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
endDate	string	Yes	—	The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
startDate	string	Yes	—	The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "forceAsync": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "endDate": {
      "type": "string",
      "description": "The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "startDate": {
      "type": "string",
      "description": "The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    }
  },
  "required": [
    "PCID",
    "endDate",
    "startDate"
  ]
}

---

genesys_workforce_post_agent_adherence_explanations

Add an adherence explanation for the requested user

Parameters:

Parameter	Type	Required	Default	Description
agentId	string	Yes	—	The ID of the agent to query
lengthMinutes	integer	Yes	—	The length of the adherence explanation in minutes
notes	string	No	—	Notes about the adherence explanation
startDate	string	Yes	—	The start timestamp of the adherence explanation in ISO-8601 format
status	string	No	—	The status of the adherence explanation
type	string	Yes	—	The type of the adherence explanation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The ID of the agent to query"
    },
    "lengthMinutes": {
      "type": "integer",
      "description": "The length of the adherence explanation in minutes"
    },
    "notes": {
      "type": "string",
      "description": "Notes about the adherence explanation"
    },
    "startDate": {
      "type": "string",
      "description": "The start timestamp of the adherence explanation in ISO-8601 format"
    },
    "status": {
      "type": "string",
      "description": "The status of the adherence explanation",
      "enum": [
        "Pending",
        "Approved",
        "Denied"
      ]
    },
    "type": {
      "type": "string",
      "description": "The type of the adherence explanation",
      "enum": [
        "Late"
      ]
    }
  },
  "required": [
    "PCID",
    "agentId",
    "lengthMinutes",
    "startDate",
    "type"
  ]
}

---

genesys_workforce_post_agent_adherence_explanations_query

Query adherence explanations for the given agent across a specified range

Parameters:

Parameter	Type	Required	Default	Description
agentId	string	Yes	—	The ID of the agent to query
forceAsync	boolean	No	—	Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
endDate	string	Yes	—	The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
startDate	string	Yes	—	The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The ID of the agent to query"
    },
    "forceAsync": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "endDate": {
      "type": "string",
      "description": "The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "startDate": {
      "type": "string",
      "description": "The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    }
  },
  "required": [
    "PCID",
    "agentId",
    "endDate",
    "startDate"
  ]
}

---

genesys_workforce_post_agents

Move agents in and out of management unit

Parameters:

Parameter	Type	Required	Default	Description
destinationManagementUnitId	string	No	—	The id of the management unit for which the move will be performed. To remove users from their management unit this should be set to null.
userIds	string[]	Yes	—	The list of user ids to move

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "destinationManagementUnitId": {
      "type": "string",
      "description": "The id of the management unit for which the move will be performed. To remove users from their management unit this should be set to null."
    },
    "userIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The list of user ids to move"
    }
  },
  "required": [
    "PCID",
    "userIds"
  ]
}

---

genesys_workforce_post_agents_me_adherence_historical_jobs

Request an agent historical adherence report

Parameters:

Parameter	Type	Required	Default	Description
expand	string[]	No	—	Which fields, if any, to expand with. wfm:AgentHistoricalAdherenceConformance:view permission is required for conformance, and wfm:agentSchedule:view permission is required for scheduledActivities.
endDate	string	No	—	End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time
startDate	string	Yes	—	Beginning of the date range to query in ISO-8601 format
timeZone	string	No	—	The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "exceptionInfo",
          "actuals",
          "scheduledActivities",
          "conformance"
        ]
      },
      "description": "Which fields, if any, to expand with. wfm:AgentHistoricalAdherenceConformance:view permission is required for conformance, and wfm:agentSchedule:view permission is required for scheduledActivities."
    },
    "endDate": {
      "type": "string",
      "description": "End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"
    },
    "startDate": {
      "type": "string",
      "description": "Beginning of the date range to query in ISO-8601 format"
    },
    "timeZone": {
      "type": "string",
      "description": "The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."
    }
  },
  "required": [
    "PCID",
    "startDate"
  ]
}

---

genesys_workforce_post_agents_me_possibleworkshifts

Get agent possible work shifts for requested time frame

Parameters:

Parameter	Type	Required	Default	Description
weekCount	integer	Yes	—	Number of weeks for which to return possible work shifts
weekStartDate	string	Yes	—	Start date of requested effective work plan, day of week will be in line with business unit start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "weekCount": {
      "type": "integer",
      "description": "Number of weeks for which to return possible work shifts"
    },
    "weekStartDate": {
      "type": "string",
      "description": "Start date of requested effective work plan, day of week will be in line with business unit start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
    }
  },
  "required": [
    "PCID",
    "weekCount",
    "weekStartDate"
  ]
}

---

genesys_workforce_post_agentschedules_managementunits_mine

Fetch agent schedules for the logged in user’s management unit

Parameters:

Parameter	Type	Required	Default	Description
forceAsync	boolean	No	—	Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
endDate	string	Yes	—	The end date for the range to query the schedule’s for the agent’s management unit. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
startDate	string	Yes	—	The start date for the range to query the schedule’s for the agent’s management unit. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "forceAsync": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "endDate": {
      "type": "string",
      "description": "The end date for the range to query the schedule's for the agent's management unit. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "startDate": {
      "type": "string",
      "description": "The start date for the range to query the schedule's for the agent's management unit. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    }
  },
  "required": [
    "PCID",
    "endDate",
    "startDate"
  ]
}

---

genesys_workforce_post_agentschedules_mine

Get published schedule for the current user

Parameters:

Parameter	Type	Required	Default	Description
endDate	string	Yes	—	End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
startDate	string	Yes	—	Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "endDate": {
      "type": "string",
      "description": "End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "startDate": {
      "type": "string",
      "description": "Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    }
  },
  "required": [
    "PCID",
    "endDate",
    "startDate"
  ]
}

---

genesys_workforce_post_managementunit_agents_workplans_query

Get agents work plans configuration

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
agentIds	string[]	Yes	—	The list of agent IDs
startDate	string	Yes	—	The start of a date in yyyy-MM-dd format. Response contains values rolled back to nearest BU start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd
weekCount	integer	Yes	—	The number of weeks to query

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "agentIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The list of agent IDs"
    },
    "startDate": {
      "type": "string",
      "description": "The start of a date in yyyy-MM-dd format. Response contains values rolled back to nearest BU start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
    },
    "weekCount": {
      "type": "integer",
      "description": "The number of weeks to query"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "agentIds",
    "startDate",
    "weekCount"
  ]
}

---

genesys_workforce_post_managementunit_agentschedules_search

Query published schedules for given given time range for set of users

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
forceAsync	boolean	No	—	Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
endDate	string	Yes	—	End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
startDate	string	Yes	—	Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
userIds	string[]	No	—	IDs of the users for whose schedules to search

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "forceAsync": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "endDate": {
      "type": "string",
      "description": "End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "startDate": {
      "type": "string",
      "description": "Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "userIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "IDs of the users for whose schedules to search"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "endDate",
    "startDate"
  ]
}

---

genesys_workforce_post_managementunit_historicaladherencequery

Request a historical adherence report

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
endDate	string	No	—	End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time
includeExceptions	boolean	No	—	Whether user exceptions should be returned as part of the results
startDate	string	Yes	—	Beginning of the date range to query in ISO-8601 format
teamIds	string[]	No	—	The teamIds to report on. If null or not set, adherence will be computed for requested users if applicable or otherwise all users in the management unit. Note: If teamIds is also specified, only adherence for users in the requested teams will be returned
timeZone	string	No	—	The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input.
userIds	string[]	No	—	The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "endDate": {
      "type": "string",
      "description": "End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"
    },
    "includeExceptions": {
      "type": "boolean",
      "description": "Whether user exceptions should be returned as part of the results"
    },
    "startDate": {
      "type": "string",
      "description": "Beginning of the date range to query in ISO-8601 format"
    },
    "teamIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The teamIds to report on. If null or not set, adherence will be computed for requested users if applicable or otherwise all users in the management unit. Note: If teamIds is also specified, only adherence for users in the requested teams will be returned"
    },
    "timeZone": {
      "type": "string",
      "description": "The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."
    },
    "userIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "startDate"
  ]
}

---

genesys_workforce_post_managementunit_move

Move the requested management unit to a new business unit

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
businessUnitId	string	Yes	—	The ID of the business unit to which to move the management unit

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "businessUnitId": {
      "type": "string",
      "description": "The ID of the business unit to which to move the management unit"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "businessUnitId"
  ]
}

---

genesys_workforce_post_managementunit_timeofflimits

Creates a new time off limit object under management unit.

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
defaultLimitMinutes	integer	No	—	The default limit value in minutes per granularity. If not specified, then 0 is assumed, which means there are no time off minutes available
granularity	string	No	—	Granularity choice for time off limit. If not specified, ‘Daily’ is assumed

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "defaultLimitMinutes": {
      "type": "integer",
      "description": "The default limit value in minutes per granularity. If not specified, then 0 is assumed, which means there are no time off minutes available"
    },
    "granularity": {
      "type": "string",
      "description": "Granularity choice for time off limit. If not specified, 'Daily' is assumed",
      "enum": [
        "Daily",
        "FifteenMinutes"
      ]
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_post_managementunit_timeofflimits_values_query

Retrieves time off limit related values based on a given set of filters.

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
activityCodeId	string	No	—	The ID of the activity code by which to filter the affected limit objects. Required if timeOffLimitId is not specified
dateRanges	object[]	Yes	—	The list of the date ranges to return time off limit, allocated and waitlisted minutes. The valid number of date ranges is between 1 and 30. Maximum total number of days in all ranges in 366.
timeOffLimitId	string	No	—	The time off limit object id to retrieve values for. Required if activityCodeId is not specified

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID of the activity code by which to filter the affected limit objects. Required if timeOffLimitId is not specified"
    },
    "dateRanges": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "startDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          },
          "endDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          }
        }
      },
      "description": "The list of the date ranges to return time off limit, allocated and waitlisted minutes. The valid number of date ranges is between 1 and 30. Maximum total number of days in all ranges in 366."
    },
    "timeOffLimitId": {
      "type": "string",
      "description": "The time off limit object id to retrieve values for. Required if activityCodeId is not specified"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "dateRanges"
  ]
}

---

genesys_workforce_post_managementunit_timeoffplans

Creates a new time off plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
active	boolean	Yes	—	Whether this time off plan should be used by agents.
activityCodeIds	string[]	No	—	The set of activity code IDs to associate with this time off plan.
autoApprovalRule	string	Yes	—	Auto approval rule for the time off plan.
daysBeforeStartToExpireFromWaitlist	integer	No	—	The number of days before the time off request start date for when the request will be expired from the waitlist.
hrisTimeOffType	object	No	—	Hris Time Off Type
name	string	Yes	—	The name of this time off plan.
timeOffLimitIds	string[]	No	—	The set of time off limit IDs to associate with this time off plan.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "active": {
      "type": "boolean",
      "description": "Whether this time off plan should be used by agents."
    },
    "activityCodeIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The set of activity code IDs to associate with this time off plan."
    },
    "autoApprovalRule": {
      "type": "string",
      "description": "Auto approval rule for the time off plan.",
      "enum": [
        "Never",
        "Always",
        "CheckLimits",
        "CheckActivityCodes",
        "CheckLimitsAndActivityCodes"
      ]
    },
    "daysBeforeStartToExpireFromWaitlist": {
      "type": "integer",
      "description": "The number of days before the time off request start date for when the request will be expired from the waitlist."
    },
    "hrisTimeOffType": {
      "type": "object",
      "description": "Hris Time Off Type",
      "properties": {
        "id": {
          "type": "string",
          "description": "The ID of the time off type configured in integration."
        },
        "name": {
          "type": "string",
          "description": "The name of the time off type configured in integration."
        },
        "hrisIntegrationId": {
          "type": "string",
          "description": "The ID of the integration."
        },
        "secondaryId": {
          "type": "string",
          "description": "Secondary ID of the time off type, if configured in integration."
        }
      },
      "required": [
        "hrisIntegrationId",
        "id",
        "name"
      ]
    },
    "name": {
      "type": "string",
      "description": "The name of this time off plan."
    },
    "timeOffLimitIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The set of time off limit IDs to associate with this time off plan."
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "active",
    "autoApprovalRule",
    "name"
  ]
}

---

genesys_workforce_post_managementunit_timeoffrequests

Create a new time off request

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
activityCodeId	string	Yes	—	The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category
dailyDurationMinutes	integer	No	—	Daily duration in minutes applied to all days of this time off request. Ignored if durationMinutes is specified. At least one of dailyDurationMinutes or durationMinutes is required
durationMinutes	integer[]	No	—	Duration in minutes for each day of this time off request. Must match the size of fullDayManagementUnitDates or partialDayStartDateTimes. At least one of dailyDurationMinutes or durationMinutes is required
fullDayEarliestStartOffsetMinutes	integer[]	No	—	Earliest start offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available
fullDayLatestEndOffsetMinutes	integer[]	No	—	Latest end offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available
fullDayManagementUnitDates	string[]	No	—	A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit’s configured time zone
notes	string	No	—	Notes about the time off request
paid	boolean	No	—	Whether this is a paid time off request. Defaults to the activity code’s paid value if not specified
partialDayStartDateTimes	string[]	No	—	A set of start date-times in ISO-8601 format for partial day requests
payableMinutes	integer[]	No	—	Payable minutes for each day of this time off request, representing scheduled paid time displaced by this request. Defaults to dailyDurationMinutes if not specified
status	string	Yes	—	The status of this time off request
users	object[]	Yes	—	A set of IDs for users to associate with this time off request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"
    },
    "dailyDurationMinutes": {
      "type": "integer",
      "description": "Daily duration in minutes applied to all days of this time off request. Ignored if durationMinutes is specified. At least one of dailyDurationMinutes or durationMinutes is required"
    },
    "durationMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Duration in minutes for each day of this time off request. Must match the size of fullDayManagementUnitDates or partialDayStartDateTimes. At least one of dailyDurationMinutes or durationMinutes is required"
    },
    "fullDayEarliestStartOffsetMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Earliest start offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available"
    },
    "fullDayLatestEndOffsetMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Latest end offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available"
    },
    "fullDayManagementUnitDates": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone"
    },
    "notes": {
      "type": "string",
      "description": "Notes about the time off request"
    },
    "paid": {
      "type": "boolean",
      "description": "Whether this is a paid time off request. Defaults to the activity code's paid value if not specified"
    },
    "partialDayStartDateTimes": {
      "type": "array",
      "items": {
        "type": "string",
        "format": "date-time"
      },
      "description": "A set of start date-times in ISO-8601 format for partial day requests"
    },
    "payableMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Payable minutes for each day of this time off request, representing scheduled paid time displaced by this request. Defaults to dailyDurationMinutes if not specified"
    },
    "status": {
      "type": "string",
      "description": "The status of this time off request",
      "enum": [
        "PENDING",
        "APPROVED"
      ]
    },
    "users": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "A set of IDs for users to associate with this time off request"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "activityCodeId",
    "status",
    "users"
  ]
}

---

genesys_workforce_post_managementunit_timeoffrequests_integrationstatus_query

Retrieves integration statuses for a list of time off requests

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
timeOffRequestLookups	object[]	Yes	—	A list of time off request lookups

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "timeOffRequestLookups": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "timeOffRequestId": {
            "type": "string",
            "description": "The ID of the time off request"
          },
          "userId": {
            "type": "string",
            "description": "The ID of the user to whom the time off request belongs"
          }
        },
        "required": [
          "timeOffRequestId",
          "userId"
        ]
      },
      "description": "A list of time off request lookups"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffRequestLookups"
  ]
}

---

genesys_workforce_post_managementunit_timeoffrequests_query

Fetches time off requests matching the conditions specified in the request body

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
dateRange	object	No	—	Date Range
ids	string[]	No	—	The set of ids to filter time off requests
statuses	string[]	No	—	The set of statuses to filter time off requests
substatuses	string[]	No	—	The set of substatuses to filter time off requests
userIds	string[]	No	—	The set of user ids to filter time off requests

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "dateRange": {
      "type": "object",
      "description": "Date Range",
      "properties": {
        "startDate": {
          "type": "string",
          "description": "The inclusive start of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."
        },
        "endDate": {
          "type": "string",
          "description": "The inclusive end of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."
        }
      }
    },
    "ids": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The set of ids to filter time off requests"
    },
    "statuses": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "PENDING",
          "APPROVED",
          "DENIED",
          "CANCELED"
        ]
      },
      "description": "The set of statuses to filter time off requests"
    },
    "substatuses": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "AdvanceTimeElapsed",
          "AutoApproved",
          "BlockedDate",
          "InsufficientBalance",
          "InvalidDailyDuration",
          "ManualApproval",
          "OutsideShift",
          "OverlapsRestrictedActivityCode",
          "RemovedFromWaitlist",
          "ReviewDate",
          "Waitlisted"
        ]
      },
      "description": "The set of substatuses to filter time off requests"
    },
    "userIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The set of user ids to filter time off requests"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_post_managementunit_timeoffrequests_waitlistpositions_query

Retrieves daily waitlist position for a list of time off requests

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
timeOffRequests	object[]	Yes	—	The list of the time off request ids for which to fetch the daily waitlist positions

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "timeOffRequests": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The id of the time off request"
          },
          "user": {
            "type": "object",
            "description": "The user value"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        },
        "required": [
          "user"
        ]
      },
      "description": "The list of the time off request ids for which to fetch the daily waitlist positions"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffRequests"
  ]
}

---

genesys_workforce_post_managementunit_user_timeoffbalance_jobs

Query time off balances for a given user for specified activity code and dates

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
userId	string	Yes	—	The ID of the user
activityCodeIds	string[]	Yes	—	The set of activity code IDs for which to query available time off balances
dateRanges	object[]	No	—	The list of date ranges for which to query time off balance

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "userId": {
      "type": "string",
      "description": "The ID of the user"
    },
    "activityCodeIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The set of activity code IDs for which to query available time off balances"
    },
    "dateRanges": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "startDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          },
          "endDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          }
        }
      },
      "description": "The list of date ranges for which to query time off balance"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId",
    "activityCodeIds"
  ]
}

---

genesys_workforce_post_managementunit_user_timeoffrequest_timeoffbalance_jobs

Query time off balances for dates spanned by a given time off request

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
userId	string	Yes	—	The userId to whom the time off request applies.
timeOffRequestId	string	Yes	—	The time off request id.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "userId": {
      "type": "string",
      "description": "The userId to whom the time off request applies."
    },
    "timeOffRequestId": {
      "type": "string",
      "description": "The time off request id."
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId",
    "timeOffRequestId"
  ]
}

---

genesys_workforce_post_managementunit_user_timeoffrequests_estimate

Estimates available time off for an agent

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit
userId	string	Yes	—	The id of the user for whom the time off request estimate is requested
includeOnly	string	No	—	Limit response to the specified field
activityCodeId	string	Yes	—	The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category
fullDayDates	object[]	No	—	Full day dates. partialDayDates must be empty if this field is populated
paid	boolean	Yes	—	Whether this estimate is for a paid time off request
partialDayDates	object[]	No	—	Partial day dates. fullDayDates must be empty if this field is populated

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit"
    },
    "userId": {
      "type": "string",
      "description": "The id of the user for whom the time off request estimate is requested"
    },
    "includeOnly": {
      "type": "string",
      "description": "Limit response to the specified field",
      "enum": [
        "overrideDateType"
      ]
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category"
    },
    "fullDayDates": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "date": {
            "type": "string",
            "format": "date",
            "description": "Date in yyyy-MM-dd format for full day request. Should be interpreted in the business unit's configured time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          },
          "requestedDurationMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"
          }
        },
        "required": [
          "date"
        ]
      },
      "description": "Full day dates. partialDayDates must be empty if this field is populated"
    },
    "paid": {
      "type": "boolean",
      "description": "Whether this estimate is for a paid time off request"
    },
    "partialDayDates": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "date": {
            "type": "string",
            "format": "date-time",
            "description": "Start date-time in ISO-8601 format for partial day request"
          },
          "requestedDurationMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"
          }
        },
        "required": [
          "date"
        ]
      },
      "description": "Partial day dates. fullDayDates must be empty if this field is populated"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "userId",
    "activityCodeId",
    "paid"
  ]
}

---

genesys_workforce_post_managementunit_week_shifttrade_match

Matches a shift trade. This route can only be called by the receiving agent

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
weekDateId	string	Yes	—	The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd
tradeId	string	Yes	—	The ID of the shift trade to update
metadata	object	Yes	—	The metadata value
receivingScheduleId	string	Yes	—	The ID of the schedule with which the shift trade is associated
receivingShiftId	string	No	—	The ID of the shift the receiving user is giving up in trade, if applicable

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "weekDateId": {
      "type": "string",
      "description": "The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
    },
    "tradeId": {
      "type": "string",
      "description": "The ID of the shift trade to update"
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        },
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        }
      },
      "required": [
        "version"
      ]
    },
    "receivingScheduleId": {
      "type": "string",
      "description": "The ID of the schedule with which the shift trade is associated"
    },
    "receivingShiftId": {
      "type": "string",
      "description": "The ID of the shift the receiving user is giving up in trade, if applicable"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "weekDateId",
    "tradeId",
    "metadata",
    "receivingScheduleId"
  ]
}

---

genesys_workforce_post_managementunit_week_shifttrades

Adds a shift trade

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
weekDateId	string	Yes	—	The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd
acceptableIntervals	string[]	No	—	The acceptable intervals the initiating user is willing to accept in trade. Empty indicates the user is giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss
expiration	string	No	—	When this shift trade request should expire. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
initiatingShiftId	string	Yes	—	The ID of the shift that the initiating user wants to give up
receivingUserId	string	No	—	The ID of the user to whom to send the request (for use in direct trade requests)
scheduleId	string	Yes	—	The ID of the schedule to which the initiating and receiving shifts belong

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "weekDateId": {
      "type": "string",
      "description": "The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
    },
    "acceptableIntervals": {
      "type": "array",
      "items": {
        "type": "string",
        "format": "interval"
      },
      "description": "The acceptable intervals the initiating user is willing to accept in trade.  Empty indicates the user is giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"
    },
    "expiration": {
      "type": "string",
      "description": "When this shift trade request should expire. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "initiatingShiftId": {
      "type": "string",
      "description": "The ID of the shift that the initiating user wants to give up"
    },
    "receivingUserId": {
      "type": "string",
      "description": "The ID of the user to whom to send the request (for use in direct trade requests)"
    },
    "scheduleId": {
      "type": "string",
      "description": "The ID of the schedule to which the initiating and receiving shifts belong"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "weekDateId",
    "initiatingShiftId",
    "scheduleId"
  ]
}

---

genesys_workforce_post_managementunit_week_shifttrades_search

Searches for potential shift trade matches for the current agent

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
weekDateId	string	Yes	—	The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
receivingScheduleId	string	Yes	—	The ID of the schedule for which to search for available shift trades
receivingShiftIds	string[]	No	—	The IDs of shifts that the receiving user would potentially be willing to trade. If empty, only returns one sided trades (pick up a shift)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "weekDateId": {
      "type": "string",
      "description": "The start week date of the initiating shift in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "receivingScheduleId": {
      "type": "string",
      "description": "The ID of the schedule for which to search for available shift trades"
    },
    "receivingShiftIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The IDs of shifts that the receiving user would potentially be willing to trade. If empty, only returns one sided trades (pick up a shift)"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "weekDateId",
    "receivingScheduleId"
  ]
}

---

genesys_workforce_post_managementunit_workplan_copy

Create a copy of work plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanId	string	Yes	—	The ID of the work plan to create a copy
name	string	Yes	—	Name of the copied work plan

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanId": {
      "type": "string",
      "description": "The ID of the work plan to create a copy"
    },
    "name": {
      "type": "string",
      "description": "Name of the copied work plan"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanId",
    "name"
  ]
}

---

genesys_workforce_post_managementunit_workplan_validate

Validate Work Plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanId	string	Yes	—	The ID of the work plan to validate. For new work plan, use the word ‘new’ for the ID.
expand	string[]	No	—	Related resources to expand inline
agentCount	integer	No	—	Number of agents in this work plan
agents	object[]	No	—	Agents in this work plan
constrainMaximumConsecutiveWorkingDays	boolean	No	—	Whether to constrain the maximum consecutive working days
constrainMaximumConsecutiveWorkingWeekends	boolean	No	—	Whether to constrain the maximum consecutive working weekends
constrainMaximumWorkingWeekendsPerPlanningPeriod	boolean	No	—	Whether to constrain the maximum working weekends in the planning period
constrainMinimumTimeBetweenShifts	boolean	No	—	Whether the minimum time between shifts constraint is enabled for this work plan
constrainPaidTimeGranularity	boolean	No	—	Whether paid time granularity is constrained for this work plan
constrainWeeklyPaidTime	boolean	No	—	Whether the weekly paid time constraint is enabled for this work plan
enabled	boolean	No	—	Whether the work plan is enabled for scheduling
flexibleWeeklyPaidTime	boolean	No	—	Whether the weekly paid time constraint is flexible for this work plan
id	string	Yes	—	The globally unique identifier for the object.
maximumConsecutiveWorkingDays	integer	No	—	The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true
maximumConsecutiveWorkingWeekends	integer	No	—	The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work
maximumDays	integer	No	—	Maximum number days in a week allowed to be scheduled for this work plan
maximumDaysOffPerPlanningPeriod	integer	No	—	Maximum days off in the planning period
maximumPaidMinutesPerPlanningPeriod	integer	No	—	Maximum paid minutes in the planning period
maximumWorkingWeekendsPerPlanningPeriod	integer	No	—	Maximum working weekends in the planning period
minimumConsecutiveNonWorkingMinutesPerWeek	integer	No	—	Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off
minimumDaysOffPerPlanningPeriod	integer	No	—	Minimum days off in the planning period
minimumPaidMinutesPerPlanningPeriod	integer	No	—	Minimum paid minutes in the planning period
minimumShiftStartDistanceMinutes	integer	No	—	The time period in minutes for the duration between the start times of two consecutive working days
minimumTimeBetweenShiftsMinutes	integer	No	—	Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true
minimumWorkingDaysPerWeek	integer	No	—	The minimum number of days that agents assigned to a work plan must work per week
name	string	No	—	The name value
optionalDays	object	No	—	Optional Days
paidTimeGranularityMinutes	integer	No	—	Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true
selfUri	string	No	—	The URI for this object
shifts	object[]	No	—	Shifts in this work plan
shiftStartVariancePeriod	string	No	—	The length of the period over which the maximum shift start time variance is applied
shiftStartVariances	object	No	—	Shift Start Variances
shiftStartVarianceType	string	No	—	This constraint ensures that an agent starts each workday within a user-defined time threshold
valid	boolean	No	—	Whether the work plan is valid or not
weeklyExactPaidMinutes	integer	No	—	Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false
weeklyMaximumPaidMinutes	integer	No	—	Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true
weeklyMinimumPaidMinutes	integer	No	—	Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanId": {
      "type": "string",
      "description": "The ID of the work plan to validate. For new work plan, use the word 'new' for the ID."
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "messages"
        ]
      },
      "description": "Related resources to expand inline"
    },
    "agentCount": {
      "type": "integer",
      "description": "Number of agents in this work plan"
    },
    "agents": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "delete": {
            "type": "boolean",
            "description": "If marked true, the user will be removed an associated entity"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "Agents in this work plan"
    },
    "constrainMaximumConsecutiveWorkingDays": {
      "type": "boolean",
      "description": "Whether to constrain the maximum consecutive working days"
    },
    "constrainMaximumConsecutiveWorkingWeekends": {
      "type": "boolean",
      "description": "Whether to constrain the maximum consecutive working weekends"
    },
    "constrainMaximumWorkingWeekendsPerPlanningPeriod": {
      "type": "boolean",
      "description": "Whether to constrain the maximum working weekends in the planning period"
    },
    "constrainMinimumTimeBetweenShifts": {
      "type": "boolean",
      "description": "Whether the minimum time between shifts constraint is enabled for this work plan"
    },
    "constrainPaidTimeGranularity": {
      "type": "boolean",
      "description": "Whether paid time granularity is constrained for this work plan"
    },
    "constrainWeeklyPaidTime": {
      "type": "boolean",
      "description": "Whether the weekly paid time constraint is enabled for this work plan"
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether the work plan is enabled for scheduling"
    },
    "flexibleWeeklyPaidTime": {
      "type": "boolean",
      "description": "Whether the weekly paid time constraint is flexible for this work plan"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "maximumConsecutiveWorkingDays": {
      "type": "integer",
      "description": "The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"
    },
    "maximumConsecutiveWorkingWeekends": {
      "type": "integer",
      "description": "The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"
    },
    "maximumDays": {
      "type": "integer",
      "description": "Maximum number days in a week allowed to be scheduled for this work plan"
    },
    "maximumDaysOffPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum days off in the planning period"
    },
    "maximumPaidMinutesPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum paid minutes in the planning period"
    },
    "maximumWorkingWeekendsPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum working weekends in the planning period"
    },
    "minimumConsecutiveNonWorkingMinutesPerWeek": {
      "type": "integer",
      "description": "Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"
    },
    "minimumDaysOffPerPlanningPeriod": {
      "type": "integer",
      "description": "Minimum days off in the planning period"
    },
    "minimumPaidMinutesPerPlanningPeriod": {
      "type": "integer",
      "description": "Minimum paid minutes in the planning period"
    },
    "minimumShiftStartDistanceMinutes": {
      "type": "integer",
      "description": "The time period in minutes for the duration between the start times of two consecutive working days"
    },
    "minimumTimeBetweenShiftsMinutes": {
      "type": "integer",
      "description": "Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"
    },
    "minimumWorkingDaysPerWeek": {
      "type": "integer",
      "description": "The minimum number of days that agents assigned to a work plan must work per week"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "optionalDays": {
      "type": "object",
      "description": "Optional Days",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "string",
            "enum": [
              "Sunday",
              "Monday",
              "Tuesday",
              "Wednesday",
              "Thursday",
              "Friday",
              "Saturday"
            ]
          },
          "description": "The values value"
        }
      }
    },
    "paidTimeGranularityMinutes": {
      "type": "integer",
      "description": "Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "shifts": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "Name of the shift"
          },
          "days": {
            "type": "object",
            "description": "The days value"
          },
          "flexibleStartTime": {
            "type": "boolean",
            "description": "Whether the start time of the shift is flexible"
          },
          "exactStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"
          },
          "earliestStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"
          },
          "latestStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"
          },
          "constrainStopTime": {
            "type": "boolean",
            "description": "Whether the latest stop time constraint for the shift is enabled.  Deprecated, use constrainLatestStopTime instead"
          },
          "constrainLatestStopTime": {
            "type": "boolean",
            "description": "Whether the latest stop time constraint for the shift is enabled"
          },
          "latestStopTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"
          },
          "constrainEarliestStopTime": {
            "type": "boolean",
            "description": "Whether the earliest stop time constraint for the shift is enabled"
          },
          "earliestStopTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "This is the earliest time a shift can end"
          },
          "startIncrementMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"
          },
          "flexiblePaidTime": {
            "type": "boolean",
            "description": "Whether the paid time setting for the shift is flexible"
          },
          "exactPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"
          },
          "minimumPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"
          },
          "maximumPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"
          },
          "constrainContiguousWorkTime": {
            "type": "boolean",
            "description": "Whether the contiguous time constraint for the shift is enabled"
          },
          "minimumContiguousWorkTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"
          },
          "maximumContiguousWorkTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"
          },
          "constrainDayOff": {
            "type": "boolean",
            "description": "Whether day off rule is enabled"
          },
          "dayOffRule": {
            "type": "string",
            "enum": [
              "NextDayOff",
              "PreviousDayOff"
            ],
            "description": "The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true"
          },
          "planningPeriodConstraints": {
            "type": "object",
            "description": "Planning Period Constraints"
          },
          "activities": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "activityCodeId": {
                  "type": "string",
                  "description": "ID of the activity code associated with this activity"
                },
                "description": {
                  "type": "string",
                  "description": "Description of the activity"
                },
                "lengthMinutes": {
                  "type": "integer",
                  "description": "Length of the activity in minutes"
                },
                "startTimeIsRelativeToShiftStart": {
                  "type": "boolean",
                  "description": "Whether the start time of the activity is relative to the start time of the shift it belongs to"
                },
                "flexibleStartTime": {
                  "type": "boolean",
                  "description": "Whether the start time of the activity is flexible"
                },
                "earliestStartTimeMinutes": {
                  "type": "integer",
                  "description": "Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"
                },
                "latestStartTimeMinutes": {
                  "type": "integer",
                  "description": "Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"
                },
                "exactStartTimeMinutes": {
                  "type": "integer",
                  "description": "Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"
                },
                "startTimeIncrementMinutes": {
                  "type": "integer",
                  "description": "Increment in offset minutes that would contribute to different possible start times for the activity"
                },
                "countsAsPaidTime": {
                  "type": "boolean",
                  "description": "Whether the activity is paid"
                },
                "countsAsContiguousWorkTime": {
                  "type": "boolean",
                  "description": "Whether the activity duration is counted towards contiguous work time"
                },
                "minimumLengthFromShiftStartMinutes": {
                  "type": "integer",
                  "description": "The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"
                },
                "minimumLengthFromShiftEndMinutes": {
                  "type": "integer",
                  "description": "The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"
                },
                "maximumLengthFromShiftEndMinutes": {
                  "type": "integer",
                  "description": "The maximum duration between shift item (e.g., break or meal) end and shift end in minutes"
                },
                "id": {
                  "type": "string",
                  "description": "ID of the activity. This is required only for the case of updating an existing activity"
                },
                "delete": {
                  "type": "boolean",
                  "description": "If marked true for updating an existing activity, the activity will be permanently deleted"
                },
                "validationId": {
                  "type": "string",
                  "description": "ID of the activity in the context of work plan validation"
                }
              }
            },
            "description": "Activities configured for this shift"
          },
          "id": {
            "type": "string",
            "description": "ID of the shift. This is required only for the case of updating an existing shift"
          },
          "delete": {
            "type": "boolean",
            "description": "If marked true for updating an existing shift, the shift will be permanently deleted"
          },
          "validationId": {
            "type": "string",
            "description": "ID of shift in the context of work plan validation"
          }
        },
        "required": [
          "name"
        ]
      },
      "description": "Shifts in this work plan"
    },
    "shiftStartVariancePeriod": {
      "type": "string",
      "description": "The length of the period over which the maximum shift start time variance is applied",
      "enum": [
        "Weekly",
        "PlanningPeriod"
      ]
    },
    "shiftStartVariances": {
      "type": "object",
      "description": "Shift Start Variances",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The values value"
        }
      }
    },
    "shiftStartVarianceType": {
      "type": "string",
      "description": "This constraint ensures that an agent starts each workday within a user-defined time threshold",
      "enum": [
        "ShiftStart",
        "ShiftStartAndPaidDuration"
      ]
    },
    "valid": {
      "type": "boolean",
      "description": "Whether the work plan is valid or not"
    },
    "weeklyExactPaidMinutes": {
      "type": "integer",
      "description": "Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"
    },
    "weeklyMaximumPaidMinutes": {
      "type": "integer",
      "description": "Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"
    },
    "weeklyMinimumPaidMinutes": {
      "type": "integer",
      "description": "Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanId",
    "id"
  ]
}

---

genesys_workforce_post_managementunit_workplanrotation_copy

Create a copy of work plan rotation

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
workPlanRotationId	string	Yes	—	The ID of the work plan rotation to create a copy
name	string	Yes	—	Name to apply to the new copy of the work plan rotation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "workPlanRotationId": {
      "type": "string",
      "description": "The ID of the work plan rotation to create a copy"
    },
    "name": {
      "type": "string",
      "description": "Name to apply to the new copy of the work plan rotation"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "workPlanRotationId",
    "name"
  ]
}

---

genesys_workforce_post_managementunit_workplanrotations

Create a new work plan rotation

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
agents	object[]	No	—	Agents in this work plan rotation
dateRange	object	Yes	—	Date Range
name	string	Yes	—	Name of this work plan rotation
pattern	object	Yes	—	The pattern value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "agents": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "userId": {
            "type": "string",
            "description": "The ID of an agent in this work plan rotation"
          },
          "dateRange": {
            "type": "object",
            "description": "Date Range"
          },
          "position": {
            "type": "integer",
            "format": "int32",
            "description": "Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"
          }
        },
        "required": [
          "dateRange",
          "position",
          "userId"
        ]
      },
      "description": "Agents in this work plan rotation"
    },
    "dateRange": {
      "type": "object",
      "description": "Date Range",
      "properties": {
        "startBusinessUnitDate": {
          "type": "string",
          "description": "The start date for work plan rotation or an agent, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
        },
        "endBusinessUnitDate": {
          "type": "string",
          "description": "The end date for work plan rotation or an agent, interpreted in the business unit's time zone. Null denotes open ended date range. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
        }
      },
      "required": [
        "startBusinessUnitDate"
      ]
    },
    "name": {
      "type": "string",
      "description": "Name of this work plan rotation"
    },
    "pattern": {
      "type": "object",
      "description": "The pattern value",
      "properties": {
        "workPlanIds": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "List of work plan IDs in order of rotation on a weekly basis. Values in the list cannot be null or empty"
        }
      },
      "required": [
        "workPlanIds"
      ]
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "dateRange",
    "name",
    "pattern"
  ]
}

---

genesys_workforce_post_managementunit_workplans

Create a new work plan

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
validationMode	string	No	—	Allows to create work plan even if the validation result is invalid
agents	object[]	No	—	Agents in this work plan
constrainMaximumConsecutiveWorkingDays	boolean	No	—	Whether to constrain the maximum consecutive working days
constrainMaximumConsecutiveWorkingWeekends	boolean	No	—	Whether to constrain the maximum consecutive working weekends
constrainMaximumWorkingWeekendsPerPlanningPeriod	boolean	No	—	Whether to constrain the maximum working weekends in the planning period
constrainMinimumTimeBetweenShifts	boolean	No	—	Whether the minimum time between shifts constraint is enabled for this work plan
constrainPaidTimeGranularity	boolean	No	—	Whether paid time granularity should be constrained for this workplan
constrainWeeklyPaidTime	boolean	No	—	Whether the weekly paid time constraint is enabled for this work plan
enabled	boolean	No	—	Whether the work plan is enabled for scheduling
flexibleWeeklyPaidTime	boolean	No	—	Whether the weekly paid time constraint is flexible for this work plan
maximumConsecutiveWorkingDays	integer	No	—	The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true
maximumConsecutiveWorkingWeekends	integer	No	—	The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work
maximumDays	integer	No	—	Maximum number days in a week allowed to be scheduled for this work plan
maximumDaysOffPerPlanningPeriod	integer	No	—	Maximum days off in the planning period
maximumPaidMinutesPerPlanningPeriod	integer	No	—	Maximum paid minutes in the planning period
maximumWorkingWeekendsPerPlanningPeriod	integer	No	—	Maximum working weekends in the planning period
minimumConsecutiveNonWorkingMinutesPerWeek	integer	No	—	Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off
minimumDaysOffPerPlanningPeriod	integer	No	—	Minimum days off in the planning period
minimumPaidMinutesPerPlanningPeriod	integer	No	—	Minimum paid minutes in the planning period
minimumShiftStartDistanceMinutes	integer	No	—	The time period in minutes for the duration between the start times of two consecutive working days
minimumTimeBetweenShiftsMinutes	integer	No	—	Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true
minimumWorkingDaysPerWeek	integer	No	—	The minimum number of days that agents assigned to a work plan must work per week
name	string	Yes	—	Name of this work plan
optionalDays	object	No	—	Optional Days
paidTimeGranularityMinutes	integer	No	—	Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true
shifts	object[]	No	—	Shifts in this work plan
shiftStartVariancePeriod	string	No	—	The length of the period over which the maximum shift start time variance is applied
shiftStartVariances	object	No	—	Shift Start Variances
shiftStartVarianceType	string	No	—	This constraint ensures that an agent starts each workday within a user-defined time threshold
weeklyExactPaidMinutes	integer	No	—	Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false
weeklyMaximumPaidMinutes	integer	No	—	Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true
weeklyMinimumPaidMinutes	integer	No	—	Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "validationMode": {
      "type": "string",
      "description": "Allows to create work plan even if the validation result is invalid",
      "enum": [
        "Ignore"
      ]
    },
    "agents": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "Agents in this work plan"
    },
    "constrainMaximumConsecutiveWorkingDays": {
      "type": "boolean",
      "description": "Whether to constrain the maximum consecutive working days"
    },
    "constrainMaximumConsecutiveWorkingWeekends": {
      "type": "boolean",
      "description": "Whether to constrain the maximum consecutive working weekends"
    },
    "constrainMaximumWorkingWeekendsPerPlanningPeriod": {
      "type": "boolean",
      "description": "Whether to constrain the maximum working weekends in the planning period"
    },
    "constrainMinimumTimeBetweenShifts": {
      "type": "boolean",
      "description": "Whether the minimum time between shifts constraint is enabled for this work plan"
    },
    "constrainPaidTimeGranularity": {
      "type": "boolean",
      "description": "Whether paid time granularity should be constrained for this workplan"
    },
    "constrainWeeklyPaidTime": {
      "type": "boolean",
      "description": "Whether the weekly paid time constraint is enabled for this work plan"
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether the work plan is enabled for scheduling"
    },
    "flexibleWeeklyPaidTime": {
      "type": "boolean",
      "description": "Whether the weekly paid time constraint is flexible for this work plan"
    },
    "maximumConsecutiveWorkingDays": {
      "type": "integer",
      "description": "The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"
    },
    "maximumConsecutiveWorkingWeekends": {
      "type": "integer",
      "description": "The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"
    },
    "maximumDays": {
      "type": "integer",
      "description": "Maximum number days in a week allowed to be scheduled for this work plan"
    },
    "maximumDaysOffPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum days off in the planning period"
    },
    "maximumPaidMinutesPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum paid minutes in the planning period"
    },
    "maximumWorkingWeekendsPerPlanningPeriod": {
      "type": "integer",
      "description": "Maximum working weekends in the planning period"
    },
    "minimumConsecutiveNonWorkingMinutesPerWeek": {
      "type": "integer",
      "description": "Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"
    },
    "minimumDaysOffPerPlanningPeriod": {
      "type": "integer",
      "description": "Minimum days off in the planning period"
    },
    "minimumPaidMinutesPerPlanningPeriod": {
      "type": "integer",
      "description": "Minimum paid minutes in the planning period"
    },
    "minimumShiftStartDistanceMinutes": {
      "type": "integer",
      "description": "The time period in minutes for the duration between the start times of two consecutive working days"
    },
    "minimumTimeBetweenShiftsMinutes": {
      "type": "integer",
      "description": "Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"
    },
    "minimumWorkingDaysPerWeek": {
      "type": "integer",
      "description": "The minimum number of days that agents assigned to a work plan must work per week"
    },
    "name": {
      "type": "string",
      "description": "Name of this work plan"
    },
    "optionalDays": {
      "type": "object",
      "description": "Optional Days",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "string",
            "enum": [
              "Sunday",
              "Monday",
              "Tuesday",
              "Wednesday",
              "Thursday",
              "Friday",
              "Saturday"
            ]
          },
          "description": "The values value"
        }
      }
    },
    "paidTimeGranularityMinutes": {
      "type": "integer",
      "description": "Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"
    },
    "shifts": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "Name of the shift"
          },
          "days": {
            "type": "object",
            "description": "The days value"
          },
          "flexibleStartTime": {
            "type": "boolean",
            "description": "Whether the start time of the shift is flexible"
          },
          "exactStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"
          },
          "earliestStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"
          },
          "latestStartTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"
          },
          "constrainStopTime": {
            "type": "boolean",
            "description": "Whether the latest stop time constraint for the shift is enabled.  Deprecated, use constrainLatestStopTime instead"
          },
          "constrainLatestStopTime": {
            "type": "boolean",
            "description": "Whether the latest stop time constraint for the shift is enabled"
          },
          "latestStopTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"
          },
          "constrainEarliestStopTime": {
            "type": "boolean",
            "description": "Whether the earliest stop time constraint for the shift is enabled"
          },
          "earliestStopTimeMinutesFromMidnight": {
            "type": "integer",
            "format": "int32",
            "description": "This is the earliest time a shift can end"
          },
          "startIncrementMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"
          },
          "flexiblePaidTime": {
            "type": "boolean",
            "description": "Whether the paid time setting for the shift is flexible"
          },
          "exactPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"
          },
          "minimumPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"
          },
          "maximumPaidTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"
          },
          "constrainContiguousWorkTime": {
            "type": "boolean",
            "description": "Whether the contiguous time constraint for the shift is enabled"
          },
          "minimumContiguousWorkTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"
          },
          "maximumContiguousWorkTimeMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"
          },
          "constrainDayOff": {
            "type": "boolean",
            "description": "Whether day off rule is enabled"
          },
          "dayOffRule": {
            "type": "string",
            "enum": [
              "NextDayOff",
              "PreviousDayOff"
            ],
            "description": "The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true"
          },
          "planningPeriodConstraints": {
            "type": "object",
            "description": "Planning Period Constraints"
          },
          "activities": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "activityCodeId": {
                  "type": "string",
                  "description": "ID of the activity code associated with this activity"
                },
                "description": {
                  "type": "string",
                  "description": "Description of the activity"
                },
                "lengthMinutes": {
                  "type": "integer",
                  "description": "Length of the activity in minutes"
                },
                "startTimeIsRelativeToShiftStart": {
                  "type": "boolean",
                  "description": "Whether the start time of the activity is relative to the start time of the shift it belongs to"
                },
                "flexibleStartTime": {
                  "type": "boolean",
                  "description": "Whether the start time of the activity is flexible"
                },
                "earliestStartTimeMinutes": {
                  "type": "integer",
                  "description": "Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"
                },
                "latestStartTimeMinutes": {
                  "type": "integer",
                  "description": "Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"
                },
                "exactStartTimeMinutes": {
                  "type": "integer",
                  "description": "Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"
                },
                "startTimeIncrementMinutes": {
                  "type": "integer",
                  "description": "Increment in offset minutes that would contribute to different possible start times for the activity"
                },
                "countsAsPaidTime": {
                  "type": "boolean",
                  "description": "Whether the activity is paid"
                },
                "countsAsContiguousWorkTime": {
                  "type": "boolean",
                  "description": "Whether the activity duration is counted towards contiguous work time"
                },
                "minimumLengthFromShiftStartMinutes": {
                  "type": "integer",
                  "description": "The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"
                },
                "minimumLengthFromShiftEndMinutes": {
                  "type": "integer",
                  "description": "The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"
                },
                "maximumLengthFromShiftEndMinutes": {
                  "type": "integer",
                  "description": "The maximum duration between shift item (e.g., break or meal) end and shift end in minutes"
                }
              }
            },
            "description": "Activities configured for this shift"
          }
        },
        "required": [
          "name"
        ]
      },
      "description": "Shifts in this work plan"
    },
    "shiftStartVariancePeriod": {
      "type": "string",
      "description": "The length of the period over which the maximum shift start time variance is applied",
      "enum": [
        "Weekly",
        "PlanningPeriod"
      ]
    },
    "shiftStartVariances": {
      "type": "object",
      "description": "Shift Start Variances",
      "properties": {
        "values": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The values value"
        }
      }
    },
    "shiftStartVarianceType": {
      "type": "string",
      "description": "This constraint ensures that an agent starts each workday within a user-defined time threshold",
      "enum": [
        "ShiftStart",
        "ShiftStartAndPaidDuration"
      ]
    },
    "weeklyExactPaidMinutes": {
      "type": "integer",
      "description": "Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"
    },
    "weeklyMaximumPaidMinutes": {
      "type": "integer",
      "description": "Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"
    },
    "weeklyMinimumPaidMinutes": {
      "type": "integer",
      "description": "Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "name"
  ]
}

---

genesys_workforce_post_managementunits

Add a management unit

Parameters:

Parameter	Type	Required	Default	Description
businessUnitId	string	Yes	—	The id of the business unit to which this management unit belongs
divisionId	string	No	—	The id of the division to which this management unit belongs. Defaults to home division ID
name	string	Yes	—	The name of the management unit
settings	object	No	—	The settings value
startDayOfWeek	string	No	—	The configured first day of the week for scheduling and forecasting purposes. Moving to Business Unit
timeZone	string	No	—	The default time zone to use for this management unit. Moving to Business Unit

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "businessUnitId": {
      "type": "string",
      "description": "The id of the business unit to which this management unit belongs"
    },
    "divisionId": {
      "type": "string",
      "description": "The id of the division to which this management unit belongs.  Defaults to home division ID"
    },
    "name": {
      "type": "string",
      "description": "The name of the management unit"
    },
    "settings": {
      "type": "object",
      "description": "The settings value",
      "properties": {
        "adherence": {
          "type": "object",
          "description": "The adherence value"
        },
        "shortTermForecasting": {
          "type": "object",
          "description": "Short Term Forecasting"
        },
        "timeOff": {
          "type": "object",
          "description": "Time Off"
        },
        "scheduling": {
          "type": "object",
          "description": "The scheduling value"
        },
        "shiftTrading": {
          "type": "object",
          "description": "Shift Trading"
        }
      }
    },
    "startDayOfWeek": {
      "type": "string",
      "description": "The configured first day of the week for scheduling and forecasting purposes. Moving to Business Unit",
      "enum": [
        "Sunday",
        "Monday",
        "Tuesday",
        "Wednesday",
        "Thursday",
        "Friday",
        "Saturday"
      ]
    },
    "timeZone": {
      "type": "string",
      "description": "The default time zone to use for this management unit.  Moving to Business Unit"
    }
  },
  "required": [
    "PCID",
    "businessUnitId",
    "name"
  ]
}

---

genesys_workforce_post_notifications_update

Mark a list of notifications as read or unread

Parameters:

Parameter	Type	Required	Default	Description
entities	object[]	Yes	—	The notifications to update

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "entities": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The immutable globally unique identifier for the object."
          },
          "mutableGroupId": {
            "type": "string",
            "description": "The group ID of the notification (mutable, may change  on update)"
          },
          "timestamp": {
            "type": "string",
            "format": "date-time",
            "description": "The timestamp for this notification. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
          },
          "type": {
            "type": "string",
            "enum": [
              "AdherenceExplanation",
              "ShiftTrade",
              "TimeOffRequest",
              "AlternativeShift"
            ],
            "description": "The type of this notification"
          },
          "shiftTrade": {
            "type": "object",
            "description": "Shift Trade"
          },
          "timeOffRequest": {
            "type": "object",
            "description": "Time Off Request"
          },
          "adherenceExplanation": {
            "type": "object",
            "description": "Adherence Explanation"
          },
          "alternativeShift": {
            "type": "object",
            "description": "Alternative Shift"
          },
          "markedAsRead": {
            "type": "boolean",
            "description": "Whether this notification has been marked \"read\""
          },
          "agentNotification": {
            "type": "boolean",
            "description": "Whether this notification is for an agent"
          },
          "otherNotificationIdsInGroup": {
            "type": "array",
            "items": {
              "type": "string"
            },
            "description": "Other notification IDs in group.  This field is only populated in real-time notifications"
          }
        },
        "required": [
          "id",
          "markedAsRead",
          "mutableGroupId"
        ]
      },
      "description": "The notifications to update"
    }
  },
  "required": [
    "PCID",
    "entities"
  ]
}

---

genesys_workforce_post_team_adherence_historical

Request a teams historical adherence report

Parameters:

Parameter	Type	Required	Default	Description
teamId	string	Yes	—	The ID of the team
endDate	string	No	—	End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time
includeExceptions	boolean	No	—	Whether user exceptions should be returned as part of the results
startDate	string	Yes	—	Beginning of the date range to query in ISO-8601 format
timeZone	string	Yes	—	The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input.
userIds	string[]	No	—	The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "teamId": {
      "type": "string",
      "description": "The ID of the team"
    },
    "endDate": {
      "type": "string",
      "description": "End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"
    },
    "includeExceptions": {
      "type": "boolean",
      "description": "Whether user exceptions should be returned as part of the results"
    },
    "startDate": {
      "type": "string",
      "description": "Beginning of the date range to query in ISO-8601 format"
    },
    "timeZone": {
      "type": "string",
      "description": "The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."
    },
    "userIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds"
    }
  },
  "required": [
    "PCID",
    "teamId",
    "startDate",
    "timeZone"
  ]
}

---

genesys_workforce_post_timeoffbalance_jobs

Query time off balances for the current user for specified activity code and dates

Parameters:

Parameter	Type	Required	Default	Description
activityCodeIds	string[]	Yes	—	The set of activity code IDs for which to query available time off balances
dateRanges	object[]	No	—	The list of date ranges for which to query time off balance

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "activityCodeIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The set of activity code IDs for which to query available time off balances"
    },
    "dateRanges": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "startDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          },
          "endDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          }
        }
      },
      "description": "The list of date ranges for which to query time off balance"
    }
  },
  "required": [
    "PCID",
    "activityCodeIds"
  ]
}

---

genesys_workforce_post_timeofflimits_available_query

Queries available time off for the current user

Parameters:

Parameter	Type	Required	Default	Description
activityCodeId	string	Yes	—	The ID for activity code to query available time off minutes
dateRanges	object[]	No	—	A list of date ranges of available time off minutes. A maximum number of date ranges is 30. The maximum total number of days in all ranges is 366. If no ranges are specified, then only the presence of the associated time off limit object will be checked. In such case, if the association exists, then the response will contain a list with of a single element filled with timeOffLimitId only.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID for activity code to query available time off minutes"
    },
    "dateRanges": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "startDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          },
          "endDate": {
            "type": "string",
            "format": "date",
            "description": "The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          }
        }
      },
      "description": "A list of date ranges of available time off minutes. A maximum number of date ranges is 30. The maximum total number of days in all ranges is 366. If no ranges are specified, then only the presence of the associated time off limit object will be checked. In such case, if the association exists, then the response will contain a list with of a single element filled with timeOffLimitId only."
    }
  },
  "required": [
    "PCID",
    "activityCodeId"
  ]
}

---

genesys_workforce_post_timeoffrequests

Create a time off request for the current user

Parameters:

Parameter	Type	Required	Default	Description
activityCodeId	string	Yes	—	The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category
dailyDurationMinutes	integer	No	—	Daily duration in minutes applied to all days of this time off request. Ignored if durationMinutes is specified. At least one of dailyDurationMinutes or durationMinutes is required
durationMinutes	integer[]	No	—	Duration in minutes for each day of this time off request. Must match the size of fullDayManagementUnitDates or partialDayStartDateTimes. At least one of dailyDurationMinutes or durationMinutes is required
fullDayEarliestStartOffsetMinutes	integer[]	No	—	Earliest start offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available
fullDayLatestEndOffsetMinutes	integer[]	No	—	Latest end offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available
fullDayManagementUnitDates	string[]	No	—	A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit’s configured time zone
notes	string	No	—	Notes about the time off request
partialDayStartDateTimes	string[]	No	—	A set of start date-times in ISO-8601 format for partial day requests
payableMinutes	integer[]	No	—	Payable minutes for each day of this time off request, representing scheduled paid time displaced by this request. Defaults to dailyDurationMinutes if not specified

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"
    },
    "dailyDurationMinutes": {
      "type": "integer",
      "description": "Daily duration in minutes applied to all days of this time off request. Ignored if durationMinutes is specified. At least one of dailyDurationMinutes or durationMinutes is required"
    },
    "durationMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Duration in minutes for each day of this time off request. Must match the size of fullDayManagementUnitDates or partialDayStartDateTimes. At least one of dailyDurationMinutes or durationMinutes is required"
    },
    "fullDayEarliestStartOffsetMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Earliest start offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available"
    },
    "fullDayLatestEndOffsetMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Latest end offset in minutes for each full-day request date. Values may be null when time-off estimation is disabled or no estimate is available"
    },
    "fullDayManagementUnitDates": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone"
    },
    "notes": {
      "type": "string",
      "description": "Notes about the time off request"
    },
    "partialDayStartDateTimes": {
      "type": "array",
      "items": {
        "type": "string",
        "format": "date-time"
      },
      "description": "A set of start date-times in ISO-8601 format for partial day requests"
    },
    "payableMinutes": {
      "type": "array",
      "items": {
        "type": "integer",
        "format": "int32"
      },
      "description": "Payable minutes for each day of this time off request, representing scheduled paid time displaced by this request. Defaults to dailyDurationMinutes if not specified"
    }
  },
  "required": [
    "PCID",
    "activityCodeId"
  ]
}

---

genesys_workforce_post_timeoffrequests_estimate

Estimates available time off for current user

Parameters:

Parameter	Type	Required	Default	Description
includeOnly	string	No	—	Limit response to the specified field
activityCodeId	string	Yes	—	The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category
fullDayDates	object[]	No	—	Full day dates. partialDayDates must be empty if this field is populated
paid	boolean	Yes	—	Whether this estimate is for a paid time off request
partialDayDates	object[]	No	—	Partial day dates. fullDayDates must be empty if this field is populated

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "includeOnly": {
      "type": "string",
      "description": "Limit response to the specified field",
      "enum": [
        "overrideDateType"
      ]
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category"
    },
    "fullDayDates": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "date": {
            "type": "string",
            "format": "date",
            "description": "Date in yyyy-MM-dd format for full day request. Should be interpreted in the business unit's configured time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          },
          "requestedDurationMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"
          }
        },
        "required": [
          "date"
        ]
      },
      "description": "Full day dates. partialDayDates must be empty if this field is populated"
    },
    "paid": {
      "type": "boolean",
      "description": "Whether this estimate is for a paid time off request"
    },
    "partialDayDates": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "date": {
            "type": "string",
            "format": "date-time",
            "description": "Start date-time in ISO-8601 format for partial day request"
          },
          "requestedDurationMinutes": {
            "type": "integer",
            "format": "int32",
            "description": "A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"
          }
        },
        "required": [
          "date"
        ]
      },
      "description": "Partial day dates. fullDayDates must be empty if this field is populated"
    }
  },
  "required": [
    "PCID",
    "activityCodeId",
    "paid"
  ]
}

---

genesys_workforce_post_timeoffrequests_integrationstatus_query

Retrieves integration statuses for a list of current user time off requests

Parameters:

Parameter	Type	Required	Default	Description
timeOffRequestIds	string[]	Yes	—	A list of time off request IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "timeOffRequestIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "A list of time off request IDs"
    }
  },
  "required": [
    "PCID",
    "timeOffRequestIds"
  ]
}

---

genesys_workforce_post_workforcemanagement_agentschedules_mine

Get published schedule for the current user

Parameters:

Parameter	Type	Required	Default	Description
endDate	string	Yes	—	End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
startDate	string	Yes	—	Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "endDate": {
      "type": "string",
      "description": "End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "startDate": {
      "type": "string",
      "description": "Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    }
  },
  "required": [
    "PCID",
    "endDate",
    "startDate"
  ]
}

---

genesys_workforce_post_workforcemanagement_managementunit_agentschedules_search

Query published schedules for given given time range for set of users

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
forceAsync	boolean	No	—	Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
endDate	string	Yes	—	End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
startDate	string	Yes	—	Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
userIds	any[]	No	—	IDs of the users for whose schedules to search

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "forceAsync": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent asynchronously via notification. For testing/app development purposes"
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "endDate": {
      "type": "string",
      "description": "End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "startDate": {
      "type": "string",
      "description": "Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "userIds": {
      "type": "array",
      "description": "IDs of the users for whose schedules to search"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "endDate",
    "startDate"
  ]
}

---

genesys_workforce_post_workforcemanagement_managementunit_timeoffrequests_query

Fetches time off requests matching the conditions specified in the request body

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit, or ‘mine’ for the management unit of the logged-in user.
forceDownloadService	boolean	No	—	Force the result of this operation to be sent via download service. For testing/app development purposes
dateRange	object	No	—	dateRange
ids	any[]	No	—	The set of ids to filter time off requests
statuses	any[]	No	—	The set of statuses to filter time off requests
substatuses	any[]	No	—	The set of substatuses to filter time off requests
userIds	any[]	No	—	The set of user ids to filter time off requests

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit, or 'mine' for the management unit of the logged-in user."
    },
    "forceDownloadService": {
      "type": "boolean",
      "description": "Force the result of this operation to be sent via download service. For testing/app development purposes"
    },
    "dateRange": {
      "type": "object",
      "description": "dateRange"
    },
    "ids": {
      "type": "array",
      "description": "The set of ids to filter time off requests"
    },
    "statuses": {
      "type": "array",
      "description": "The set of statuses to filter time off requests"
    },
    "substatuses": {
      "type": "array",
      "description": "The set of substatuses to filter time off requests"
    },
    "userIds": {
      "type": "array",
      "description": "The set of user ids to filter time off requests"
    }
  },
  "required": [
    "PCID",
    "managementUnitId"
  ]
}

---

genesys_workforce_post_workforcemanagement_timeoffrequests

Create a time off request for the current user

Parameters:

Parameter	Type	Required	Default	Description
activityCodeId	string	Yes	—	The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category
dailyDurationMinutes	integer	Yes	—	The daily duration of this time off request in minutes
durationMinutes	any[]	No	—	Daily durations for each day of this time off request in minutes
fullDayManagementUnitDates	any[]	No	—	A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit’s configured time zone.
notes	string	No	—	Notes about the time off request
partialDayStartDateTimes	any[]	No	—	A set of start date-times in ISO-8601 format for partial day requests.
payableMinutes	any[]	No	—	Payable minutes for each day of this time off request

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "activityCodeId": {
      "type": "string",
      "description": "The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"
    },
    "dailyDurationMinutes": {
      "type": "integer",
      "description": "The daily duration of this time off request in minutes"
    },
    "durationMinutes": {
      "type": "array",
      "description": "Daily durations for each day of this time off request in minutes"
    },
    "fullDayManagementUnitDates": {
      "type": "array",
      "description": "A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone."
    },
    "notes": {
      "type": "string",
      "description": "Notes about the time off request"
    },
    "partialDayStartDateTimes": {
      "type": "array",
      "description": "A set of start date-times in ISO-8601 format for partial day requests."
    },
    "payableMinutes": {
      "type": "array",
      "description": "Payable minutes for each day of this time off request"
    }
  },
  "required": [
    "PCID",
    "activityCodeId",
    "dailyDurationMinutes"
  ]
}

---

genesys_workforce_put_managementunit_timeofflimit_values

Sets daily values for a date range of time off limit object

Parameters:

Parameter	Type	Required	Default	Description
managementUnitId	string	Yes	—	The ID of the management unit.
timeOffLimitId	string	Yes	—	The ID of the time off limit object to set values for
metadata	object	Yes	—	The metadata value
values	object[]	No	—	The values value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "managementUnitId": {
      "type": "string",
      "description": "The ID of the management unit."
    },
    "timeOffLimitId": {
      "type": "string",
      "description": "The ID of the time off limit object to set values for"
    },
    "metadata": {
      "type": "object",
      "description": "The metadata value",
      "properties": {
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "dateModified": {
          "type": "string",
          "description": "The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "version": {
          "type": "integer",
          "description": "The version of the associated entity.  Used to prevent conflicts on concurrent edits"
        }
      },
      "required": [
        "version"
      ]
    },
    "values": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "startDate": {
            "type": "string",
            "format": "date",
            "description": "Start date of the range. The end date is determined by 'granularity' and the size of 'limitMinutesPerInterval'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"
          },
          "granularity": {
            "type": "string",
            "enum": [
              "Daily",
              "FifteenMinutes"
            ],
            "description": "Granularity choice for the time-off limit"
          },
          "limitMinutesPerInterval": {
            "type": "array",
            "items": {
              "type": "integer"
            },
            "description": "The list of time off limit values in minutes per granularity interval. If 'null' is specified, then interval specific value is cleared. Such interval will have 'defaultLimitMinutes' value"
          }
        },
        "required": [
          "granularity",
          "limitMinutesPerInterval",
          "startDate"
        ]
      },
      "description": "The values value"
    }
  },
  "required": [
    "PCID",
    "managementUnitId",
    "timeOffLimitId",
    "metadata"
  ]
}