| genesys-alerts | /genesys-alerts | 20 | Genesys Alerts & Automation - alert rules and queries, process automation triggers |
| genesys-analytics | /genesys-analytics | 48 | Genesys Analytics - agent status, conversation/user/flow/bot/journey/knowledge aggregate queries and reports |
| genesys-chat | /genesys-chat | 34 | Genesys Chat - internal chat rooms, messages, participants, and settings |
| genesys-coaching | /genesys-coaching | 56 | Genesys Coaching & Learning - coaching appointments, notifications, learning assignments, modules, and assessments |
| genesys-contacts | /genesys-contacts | 61 | Genesys External Contacts - contacts, organizations, notes, relationships, identifier lookups, and enrichment |
| genesys-content | /genesys-content | 52 | Genesys Content - document and workspace management, canned response libraries |
| genesys-conversations | /genesys-conversations | 111 | Genesys Conversations - voice conversations, calls, callbacks, participant management, wrapup, summaries, suggestions, and analytics |
| genesys-conversations-digital | /genesys-conversations-digital | 63 | Genesys Digital Channels - chat, email, message, cobrowse, video, fax, and social conversation management |
| genesys-gamification | /genesys-gamification | 78 | Genesys Gamification - scorecards, leaderboards, insights, contests, profiles, and performance metrics |
| genesys-journey | /genesys-journey | 64 | Genesys Journey - customer journey sessions, segments, action maps, outcomes, and predictive analytics |
| genesys-knowledge | /genesys-knowledge | 103 | Genesys Knowledge - knowledge base lifecycle, documents, categories, labels, search, answers, feedback, and integrations |
| genesys-recording | /genesys-recording | 52 | Genesys Recording - access and annotate conversation recordings, manage retention policies |
| genesys-routing | /genesys-routing | 99 | Genesys Routing - queue, skill, language, wrapup code management, utilization, and routing analytics |
| genesys-social | /genesys-social | 18 | Genesys Social Media - social topics, escalation rules, and social analytics |
| genesys-speech-analytics | /genesys-speech-analytics | 58 | Genesys Speech & Text Analytics - conversation transcripts, sentiments, topics, categories, and programs |
| genesys-tasks-quality | /genesys-tasks-quality | 88 | Genesys Tasks & Quality - workitem lifecycle, workbins, worktypes, evaluations, surveys, and scoring |
| genesys-users | /genesys-users | 93 | Genesys Users - user profiles, presence, groups, teams, search, station management, and role assignment |
| genesys-voicemail | /genesys-voicemail | 25 | Genesys Voicemail - voicemail messages, mailboxes, and policies |
| genesys-workforce | /genesys-workforce | 106 | Genesys Workforce Management - management units, adherence, schedules, time-off, shift trades, and work plans |
