> ## Documentation Index > Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt > Use this file to discover all available pages before exploring further. # genesys-routing > Genesys Routing - queue, skill, language, wrapup code management, utilization, and routing analytics **Server path:** `/genesys-routing` | **Type:** Application | **PCID required:** Yes ## Tools | Tool | Description | | ----------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [`genesys_routing_delete_directroutingbackup_settings_me`](#genesys_routing_delete_directroutingbackup_settings_me) | Delete the user's Direct Routing Backup settings and revert to the Direct Routing Queue default. | | [`genesys_routing_delete_language`](#genesys_routing_delete_language) | Delete a routing language | | [`genesys_routing_delete_queue`](#genesys_routing_delete_queue) | Delete a queue | | [`genesys_routing_delete_queue_member`](#genesys_routing_delete_queue_member) | Delete a queue member. | | [`genesys_routing_delete_queue_wrapupcode`](#genesys_routing_delete_queue_wrapupcode) | Delete a wrap-up code from a queue | | [`genesys_routing_delete_settings`](#genesys_routing_delete_settings) | Delete an organization's routing settings | | [`genesys_routing_delete_skill`](#genesys_routing_delete_skill) | Delete Routing Skill | | [`genesys_routing_delete_skillgroup`](#genesys_routing_delete_skillgroup) | Remove skill group definition | | [`genesys_routing_delete_user_directroutingbackup_settings`](#genesys_routing_delete_user_directroutingbackup_settings) | Delete the user's Direct Routing Backup settings and revert to the Direct Routing Queue default. | | [`genesys_routing_delete_user_routinglanguage`](#genesys_routing_delete_user_routinglanguage) | Remove a routing language from a user | | [`genesys_routing_delete_user_routingskill`](#genesys_routing_delete_user_routingskill) | Remove a routing skill from a user | | [`genesys_routing_delete_user_utilization`](#genesys_routing_delete_user_utilization) | Delete the user's max utilization settings and revert to the organization-wide default. | | [`genesys_routing_delete_utilization`](#genesys_routing_delete_utilization) | Delete the organization-wide max utilization settings and revert to the system default. | | [`genesys_routing_delete_utilization_label`](#genesys_routing_delete_utilization_label) | Delete a utilization label | | [`genesys_routing_delete_wrapupcode`](#genesys_routing_delete_wrapupcode) | Delete wrap-up code | | [`genesys_routing_get_availablemediatypes`](#genesys_routing_get_availablemediatypes) | Get available media types | | [`genesys_routing_get_directroutingbackup_settings_me`](#genesys_routing_get_directroutingbackup_settings_me) | Get the user's Direct Routing Backup settings. | | [`genesys_routing_get_language`](#genesys_routing_get_language) | Get a routing language | | [`genesys_routing_get_languages`](#genesys_routing_get_languages) | Get the list of supported languages. | | [`genesys_routing_get_message_recipient`](#genesys_routing_get_message_recipient) | Get a recipient | | [`genesys_routing_get_message_recipients`](#genesys_routing_get_message_recipients) | Get recipients | | [`genesys_routing_get_queue`](#genesys_routing_get_queue) | Get details about this queue. | | [`genesys_routing_get_queue_assistant`](#genesys_routing_get_queue_assistant) | Get an assistant associated with a queue. | | [`genesys_routing_get_queue_comparisonperiod`](#genesys_routing_get_queue_comparisonperiod) | Get a Comparison Period. | | [`genesys_routing_get_queue_comparisonperiods`](#genesys_routing_get_queue_comparisonperiods) | Get list of comparison periods | | [`genesys_routing_get_queue_estimatedwaittime`](#genesys_routing_get_queue_estimatedwaittime) | Get Estimated Wait Time | | [`genesys_routing_get_queue_mediatype_estimatedwaittime`](#genesys_routing_get_queue_mediatype_estimatedwaittime) | Get Estimated Wait Time | | [`genesys_routing_get_queue_members`](#genesys_routing_get_queue_members) | Get the members of this queue. | | [`genesys_routing_get_queue_wrapupcodes`](#genesys_routing_get_queue_wrapupcodes) | Get the wrap-up codes for a queue | | [`genesys_routing_get_queues`](#genesys_routing_get_queues) | Get list of queues. | | [`genesys_routing_get_queues_me`](#genesys_routing_get_queues_me) | Get a paged listing of queues the user is a member of. | | [`genesys_routing_get_routing_availablemediatypes`](#genesys_routing_get_routing_availablemediatypes) | Get available media types | | [`genesys_routing_get_routing_language`](#genesys_routing_get_routing_language) | Get a routing language | | [`genesys_routing_get_routing_languages`](#genesys_routing_get_routing_languages) | Get the list of supported languages. | | [`genesys_routing_get_routing_queue`](#genesys_routing_get_routing_queue) | Get details about this queue. | | [`genesys_routing_get_routing_queue_estimatedwaittime`](#genesys_routing_get_routing_queue_estimatedwaittime) | Get Estimated Wait Time | | [`genesys_routing_get_routing_queue_members`](#genesys_routing_get_routing_queue_members) | Get the members of this queue. | | [`genesys_routing_get_routing_queue_wrapupcodes`](#genesys_routing_get_routing_queue_wrapupcodes) | Get the wrap-up codes for a queue | | [`genesys_routing_get_routing_queues`](#genesys_routing_get_routing_queues) | Get list of queues. | | [`genesys_routing_get_routing_queues_me`](#genesys_routing_get_routing_queues_me) | Get a paged listing of queues the user is a member of. | | [`genesys_routing_get_routing_skill`](#genesys_routing_get_routing_skill) | Get Routing Skill | | [`genesys_routing_get_routing_skills`](#genesys_routing_get_routing_skills) | Get the list of routing skills. | | [`genesys_routing_get_routing_utilization`](#genesys_routing_get_routing_utilization) | Get the organization-wide max utilization settings. | | [`genesys_routing_get_routing_wrapupcode`](#genesys_routing_get_routing_wrapupcode) | Get details about this wrap-up code. | | [`genesys_routing_get_routing_wrapupcodes`](#genesys_routing_get_routing_wrapupcodes) | Get list of wrapup codes. | | [`genesys_routing_get_settings`](#genesys_routing_get_settings) | Get an organization's routing settings | | [`genesys_routing_get_settings_contactcenter`](#genesys_routing_get_settings_contactcenter) | Get Contact Center Settings | | [`genesys_routing_get_settings_transcription`](#genesys_routing_get_settings_transcription) | Get Transcription Settings | | [`genesys_routing_get_skill`](#genesys_routing_get_skill) | Get Routing Skill | | [`genesys_routing_get_skillgroup`](#genesys_routing_get_skillgroup) | Get skill group | | [`genesys_routing_get_skillgroup_members`](#genesys_routing_get_skillgroup_members) | Get skill group members | | [`genesys_routing_get_skillgroup_members_divisions`](#genesys_routing_get_skillgroup_members_divisions) | Get list of member divisions for this skill group. | | [`genesys_routing_get_skillgroups`](#genesys_routing_get_skillgroups) | Get skill group listing | | [`genesys_routing_get_skills`](#genesys_routing_get_skills) | Get the list of routing skills. View permission enforcement only applies to skills assigned to a division. | | [`genesys_routing_get_user_directroutingbackup_settings`](#genesys_routing_get_user_directroutingbackup_settings) | Get the user's Direct Routing Backup settings. | | [`genesys_routing_get_user_queues`](#genesys_routing_get_user_queues) | Get queues for user | | [`genesys_routing_get_user_routinglanguages`](#genesys_routing_get_user_routinglanguages) | List routing languages assigned to a user | | [`genesys_routing_get_user_routingskills`](#genesys_routing_get_user_routingskills) | List routing skills assigned to a user | | [`genesys_routing_get_user_skillgroups`](#genesys_routing_get_user_skillgroups) | Get skill groups for a user | | [`genesys_routing_get_user_utilization`](#genesys_routing_get_user_utilization) | Get the user's max utilization settings. If not configured, the organization-wide default is returned. | | [`genesys_routing_get_utilization`](#genesys_routing_get_utilization) | Get the organization-wide max utilization settings. | | [`genesys_routing_get_utilization_label`](#genesys_routing_get_utilization_label) | Get details about this utilization label | | [`genesys_routing_get_utilization_label_agents`](#genesys_routing_get_utilization_label_agents) | Get list of agent ids associated with a utilization label | | [`genesys_routing_get_utilization_labels`](#genesys_routing_get_utilization_labels) | Get list of utilization labels | | [`genesys_routing_get_wrapupcode`](#genesys_routing_get_wrapupcode) | Get details about this wrap-up code. | | [`genesys_routing_get_wrapupcodes`](#genesys_routing_get_wrapupcodes) | Get list of wrapup codes. | | [`genesys_routing_patch_conversation`](#genesys_routing_patch_conversation) | Update attributes of an in-queue conversation | | [`genesys_routing_patch_queue_member`](#genesys_routing_patch_queue_member) | Update the ring number OR joined status for a queue member. | | [`genesys_routing_patch_queue_members`](#genesys_routing_patch_queue_members) | Join or unjoin a set of up to 100 users for a queue | | [`genesys_routing_patch_settings_contactcenter`](#genesys_routing_patch_settings_contactcenter) | Update Contact Center Settings | | [`genesys_routing_patch_settings_transcription`](#genesys_routing_patch_settings_transcription) | Patch Transcription Settings | | [`genesys_routing_patch_skill`](#genesys_routing_patch_skill) | Update Routing Skill Division | | [`genesys_routing_patch_skillgroup`](#genesys_routing_patch_skillgroup) | Update skill group definition | | [`genesys_routing_patch_user_queue`](#genesys_routing_patch_user_queue) | Join or unjoin a queue for a user | | [`genesys_routing_patch_user_queues`](#genesys_routing_patch_user_queues) | Join or unjoin a set of queues for a user | | [`genesys_routing_patch_user_routinglanguage`](#genesys_routing_patch_user_routinglanguage) | Update an assigned routing language's proficiency | | [`genesys_routing_post_analytics_queues_observations_query`](#genesys_routing_post_analytics_queues_observations_query) | Query for queue observations | | [`genesys_routing_post_languages`](#genesys_routing_post_languages) | Create Language | | [`genesys_routing_post_queue_members`](#genesys_routing_post_queue_members) | Bulk add or delete up to 100 queue members | | [`genesys_routing_post_queue_wrapupcodes`](#genesys_routing_post_queue_wrapupcodes) | Add up to 100 wrap-up codes to a queue | | [`genesys_routing_post_queues`](#genesys_routing_post_queues) | Create a queue | | [`genesys_routing_post_skillgroup_members_divisions`](#genesys_routing_post_skillgroup_members_divisions) | Add or remove member divisions for this skill group. | | [`genesys_routing_post_skillgroups`](#genesys_routing_post_skillgroups) | Create a skill group | | [`genesys_routing_post_skills`](#genesys_routing_post_skills) | Create Skill | | [`genesys_routing_post_user_routinglanguages`](#genesys_routing_post_user_routinglanguages) | Assign a routing language to a user | | [`genesys_routing_post_user_routingskills`](#genesys_routing_post_user_routingskills) | Assign a routing skill to a user | | [`genesys_routing_post_utilization_labels`](#genesys_routing_post_utilization_labels) | Create a utilization label | | [`genesys_routing_post_wrapupcodes`](#genesys_routing_post_wrapupcodes) | Create a wrap-up code | | [`genesys_routing_put_directroutingbackup_settings_me`](#genesys_routing_put_directroutingbackup_settings_me) | Update the user's Direct Routing Backup settings. | | [`genesys_routing_put_message_recipient`](#genesys_routing_put_message_recipient) | Update a recipient | | [`genesys_routing_put_queue`](#genesys_routing_put_queue) | Update a queue | | [`genesys_routing_put_settings`](#genesys_routing_put_settings) | Update an organization's routing settings | | [`genesys_routing_put_settings_transcription`](#genesys_routing_put_settings_transcription) | Update Transcription Settings | | [`genesys_routing_put_user_directroutingbackup_settings`](#genesys_routing_put_user_directroutingbackup_settings) | Update the user's Direct Routing Backup settings. | | [`genesys_routing_put_user_routingskill`](#genesys_routing_put_user_routingskill) | Update an assigned routing skill's proficiency | | [`genesys_routing_put_user_utilization`](#genesys_routing_put_user_utilization) | Update the user's max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the organization's default values. | | [`genesys_routing_put_utilization`](#genesys_routing_put_utilization) | Update the organization-wide max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the system default values. | | [`genesys_routing_put_utilization_label`](#genesys_routing_put_utilization_label) | Update a utilization label | | [`genesys_routing_put_wrapupcode`](#genesys_routing_put_wrapupcode) | Update wrap-up code | *** ## genesys\_routing\_delete\_directroutingbackup\_settings\_me Delete the user's Direct Routing Backup settings and revert to the Direct Routing Queue default. ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_delete\_language Delete a routing language **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | ----------- | | `languageId` | string | Yes | — | Language ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "languageId": { "type": "string", "description": "Language ID" } }, "required": [ "PCID", "languageId" ] } ``` *** ## genesys\_routing\_delete\_queue Delete a queue **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------- | -------- | ------- | ------------ | | `queueId` | string | Yes | — | Queue ID | | `forceDelete` | boolean | No | — | Force Delete | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "forceDelete": { "type": "boolean", "description": "Force Delete" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_delete\_queue\_member Delete a queue member. **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------- | | `queueId` | string | Yes | — | Queue ID | | `memberId` | string | Yes | — | Member ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "memberId": { "type": "string", "description": "Member ID" } }, "required": [ "PCID", "queueId", "memberId" ] } ``` *** ## genesys\_routing\_delete\_queue\_wrapupcode Delete a wrap-up code from a queue **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `queueId` | string | Yes | — | Queue ID | | `codeId` | string | Yes | — | Code ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "codeId": { "type": "string", "description": "Code ID" } }, "required": [ "PCID", "queueId", "codeId" ] } ``` *** ## genesys\_routing\_delete\_settings Delete an organization's routing settings ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_delete\_skill Delete Routing Skill **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `skillId` | string | Yes | — | Skill ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillId": { "type": "string", "description": "Skill ID" } }, "required": [ "PCID", "skillId" ] } ``` *** ## genesys\_routing\_delete\_skillgroup Remove skill group definition **Parameters:** | Parameter | Type | Required | Default | Description | | -------------- | ------ | -------- | ------- | -------------- | | `skillGroupId` | string | Yes | — | Skill Group ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillGroupId": { "type": "string", "description": "Skill Group ID" } }, "required": [ "PCID", "skillGroupId" ] } ``` *** ## genesys\_routing\_delete\_user\_directroutingbackup\_settings Delete the user's Direct Routing Backup settings and revert to the Direct Routing Queue default. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `userId` | string | Yes | — | User ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_delete\_user\_routinglanguage Remove a routing language from a user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | ----------- | | `userId` | string | Yes | — | User ID | | `languageId` | string | Yes | — | Language Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "languageId": { "type": "string", "description": "Language Id" } }, "required": [ "PCID", "userId", "languageId" ] } ``` *** ## genesys\_routing\_delete\_user\_routingskill Remove a routing skill from a user **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `userId` | string | Yes | — | User ID | | `skillId` | string | Yes | — | Skill Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "skillId": { "type": "string", "description": "Skill Id" } }, "required": [ "PCID", "userId", "skillId" ] } ``` *** ## genesys\_routing\_delete\_user\_utilization Delete the user's max utilization settings and revert to the organization-wide default. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `userId` | string | Yes | — | User ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_delete\_utilization Delete the organization-wide max utilization settings and revert to the system default. ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_delete\_utilization\_label Delete a utilization label **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------- | -------- | ------- | -------------------------------------------------- | | `labelId` | string | Yes | — | Utilization Label ID | | `forceDelete` | boolean | No | — | Remove all label usages (if found) without warning | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "labelId": { "type": "string", "description": "Utilization Label ID" }, "forceDelete": { "type": "boolean", "description": "Remove all label usages (if found) without warning" } }, "required": [ "PCID", "labelId" ] } ``` *** ## genesys\_routing\_delete\_wrapupcode Delete wrap-up code **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | -------------- | | `codeId` | string | Yes | — | Wrapup Code ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "codeId": { "type": "string", "description": "Wrapup Code ID" } }, "required": [ "PCID", "codeId" ] } ``` *** ## genesys\_routing\_get\_availablemediatypes Get available media types ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_directroutingbackup\_settings\_me Get the user's Direct Routing Backup settings. ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_language Get a routing language **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | ----------- | | `languageId` | string | Yes | — | Language ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "languageId": { "type": "string", "description": "Language ID" } }, "required": [ "PCID", "languageId" ] } ``` *** ## genesys\_routing\_get\_languages Get the list of supported languages. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | --------- | -------- | ------- | ---------------------------------- | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `sortOrder` | string | No | — | Ascending or descending sort order | | `name` | string | No | — | The name value | | `id` | string\[] | No | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "sortOrder": { "type": "string", "description": "Ascending or descending sort order", "enum": [ "ascending", "descending" ] }, "name": { "type": "string", "description": "The name value" }, "id": { "type": "array", "items": { "type": "string" }, "description": "The id value" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_message\_recipient Get a recipient **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------ | -------- | ------- | ------------ | | `recipientId` | string | Yes | — | Recipient ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "recipientId": { "type": "string", "description": "Recipient ID" } }, "required": [ "PCID", "recipientId" ] } ``` *** ## genesys\_routing\_get\_message\_recipients Get recipients **Parameters:** | Parameter | Type | Required | Default | Description | | --------------- | ------- | -------- | ------- | -------------- | | `messengerType` | string | No | — | Messenger Type | | `name` | string | No | — | Recipient Name | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "messengerType": { "type": "string", "description": "Messenger Type", "enum": [ "sms", "facebook", "twitter", "whatsapp", "open", "instagram", "apple" ] }, "name": { "type": "string", "description": "Recipient Name" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_queue Get details about this queue. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `expand` | string\[] | No | — | Which fields, if any, to expand | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "expand": { "type": "array", "items": { "type": "string", "enum": [ "identityresolution" ] }, "description": "Which fields, if any, to expand" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_queue\_assistant Get an assistant associated with a queue. **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------------- | --------- | -------- | ------- | ------------------------------------------------------------------ | | `queueId` | string | Yes | — | Queue ID | | `expand` | string\[] | No | — | Which fields, if any, to expand. | | `languageVariation` | string | No | — | Language variation | | `fallbackToPrimaryAssistant` | boolean | No | — | Fall back to primary assistant if specified variation is not found | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "expand": { "type": "array", "items": { "type": "string", "enum": [ "assistant", "copilot" ] }, "description": "Which fields, if any, to expand." }, "languageVariation": { "type": "string", "description": "Language variation" }, "fallbackToPrimaryAssistant": { "type": "boolean", "description": "Fall back to primary assistant if specified variation is not found" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_queue\_comparisonperiod Get a Comparison Period. **Parameters:** | Parameter | Type | Required | Default | Description | | -------------------- | ------ | -------- | ------- | ------------------- | | `queueId` | string | Yes | — | Queue id | | `comparisonPeriodId` | string | Yes | — | ComparisonPeriod id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue id" }, "comparisonPeriodId": { "type": "string", "description": "ComparisonPeriod id" } }, "required": [ "PCID", "queueId", "comparisonPeriodId" ] } ``` *** ## genesys\_routing\_get\_queue\_comparisonperiods Get list of comparison periods **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `queueId` | string | Yes | — | Queue id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue id" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_queue\_estimatedwaittime Get Estimated Wait Time **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------ | -------- | ------- | --------------- | | `queueId` | string | Yes | — | Queue Id | | `conversationId` | string | No | — | Conversation Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue Id" }, "conversationId": { "type": "string", "description": "Conversation Id" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_queue\_mediatype\_estimatedwaittime Get Estimated Wait Time **Parameters:** | Parameter | Type | Required | Default | Description | | ----------- | ------ | -------- | ------- | ---------------------------------------------------------------------------------------- | | `queueId` | string | Yes | — | Queue Id | | `mediaType` | string | Yes | — | Media Type | | `labelId` | string | No | — | Unique id that represents the interaction label used with media type for EWT calculation | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue Id" }, "mediaType": { "type": "string", "description": "Media Type", "enum": [ "all", "call", "chat", "callback", "email", "videoComm", "message" ] }, "labelId": { "type": "string", "description": "Unique id that represents the interaction label used with media type for EWT calculation" } }, "required": [ "PCID", "queueId", "mediaType" ] } ``` *** ## genesys\_routing\_get\_queue\_members Get the members of this queue. **Parameters:** | Parameter | Type | Required | Default | Description | | --------------- | --------- | -------- | ------- | --------------------------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `pageNumber` | integer | No | — | Page number for pagination | | `pageSize` | integer | No | — | Max value is 100 | | `sortOrder` | string | No | — | Note: results are sorted by name. | | `expand` | string\[] | No | — | Which fields, if any, to expand. | | `name` | string | No | — | Filter by queue member name (contains-style search) | | `profileSkills` | string\[] | No | — | Filter by profile skill (contains-style search) | | `skills` | string\[] | No | — | Filter by skill (contains-style search) | | `languages` | string\[] | No | — | Filter by language (contains-style search) | | `routingStatus` | string\[] | No | — | Filter by routing status | | `presence` | string\[] | No | — | Filter by presence | | `memberBy` | string | No | — | Filter by member type | | `joined` | boolean | No | — | Filter by joined status | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "pageNumber": { "type": "integer", "description": "Page number for pagination" }, "pageSize": { "type": "integer", "description": "Max value is 100" }, "sortOrder": { "type": "string", "description": "Note: results are sorted by name.", "enum": [ "asc", "desc" ] }, "expand": { "type": "array", "items": { "type": "string", "enum": [ "routingStatus", "presence", "integrationPresence", "conversationSummary", "outOfOffice", "geolocation", "station", "authorization", "lasttokenissued", "authorization.unusedRoles", "team", "workPlanBidRanks", "externalContactsSettings", "groups", "customAttributes", "profileSkills", "certifications", "locations", "skills", "languages", "languagePreference", "employerInfo", "biography", "dateLastLogin", "dateWelcomeSent" ] }, "description": "Which fields, if any, to expand." }, "name": { "type": "string", "description": "Filter by queue member name (contains-style search)" }, "profileSkills": { "type": "array", "items": { "type": "string" }, "description": "Filter by profile skill (contains-style search)" }, "skills": { "type": "array", "items": { "type": "string" }, "description": "Filter by skill (contains-style search)" }, "languages": { "type": "array", "items": { "type": "string" }, "description": "Filter by language (contains-style search)" }, "routingStatus": { "type": "array", "items": { "type": "string" }, "description": "Filter by routing status" }, "presence": { "type": "array", "items": { "type": "string" }, "description": "Filter by presence" }, "memberBy": { "type": "string", "description": "Filter by member type", "enum": [ "user", "group" ] }, "joined": { "type": "boolean", "description": "Filter by joined status", "enum": [ true, false ] } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_queue\_wrapupcodes Get the wrap-up codes for a queue **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | ----------------------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `name` | string | No | — | Wrapup code's name (trailing asterisks allowed) | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "name": { "type": "string", "description": "Wrapup code's name (trailing asterisks allowed)" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_queues Get list of queues. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------- | --------- | -------- | ------- | --------------------------------------------------------------------------------------- | | `pageNumber` | integer | No | — | Page number | | `pageSize` | integer | No | — | Page size | | `sortOrder` | string | No | — | Note: results are sorted by name. | | `name` | string | No | — | Include only queues with the given name (leading and trailing asterisks allowed) | | `id` | string\[] | No | — | Include only queues with the specified ID(s) | | `divisionId` | string\[] | No | — | Include only queues in the specified division ID(s) | | `peerId` | string\[] | No | — | Include only queues with the specified peer ID(s) | | `cannedResponseLibraryId` | string | No | — | Include only queues explicitly associated with the specified canned response library ID | | `hasPeer` | boolean | No | — | Include only queues with a peer ID | | `expand` | string\[] | No | — | Which fields, if any, to expand | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageNumber": { "type": "integer", "description": "Page number" }, "pageSize": { "type": "integer", "description": "Page size" }, "sortOrder": { "type": "string", "description": "Note: results are sorted by name.", "enum": [ "asc", "desc" ] }, "name": { "type": "string", "description": "Include only queues with the given name (leading and trailing asterisks allowed)" }, "id": { "type": "array", "items": { "type": "string" }, "description": "Include only queues with the specified ID(s)" }, "divisionId": { "type": "array", "items": { "type": "string" }, "description": "Include only queues in the specified division ID(s)" }, "peerId": { "type": "array", "items": { "type": "string" }, "description": "Include only queues with the specified peer ID(s)" }, "cannedResponseLibraryId": { "type": "string", "description": "Include only queues explicitly associated with the specified canned response library ID" }, "hasPeer": { "type": "boolean", "description": "Include only queues with a peer ID" }, "expand": { "type": "array", "items": { "type": "string", "enum": [ "identityresolution" ] }, "description": "Which fields, if any, to expand" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_queues\_me Get a paged listing of queues the user is a member of. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | --------------------------------- | | `pageNumber` | integer | No | — | Page number | | `pageSize` | integer | No | — | Page size | | `joined` | boolean | No | — | Filter by joined status. | | `sortOrder` | string | No | — | Note: results are sorted by name. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageNumber": { "type": "integer", "description": "Page number" }, "pageSize": { "type": "integer", "description": "Page size" }, "joined": { "type": "boolean", "description": "Filter by joined status.", "enum": [ true, false ] }, "sortOrder": { "type": "string", "description": "Note: results are sorted by name.", "enum": [ "asc", "desc" ] } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_routing\_availablemediatypes Get available media types ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_routing\_language Get a routing language **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | ----------- | | `languageId` | string | Yes | — | Language ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "languageId": { "type": "string", "description": "Language ID" } }, "required": [ "PCID", "languageId" ] } ``` *** ## genesys\_routing\_get\_routing\_languages Get the list of supported languages. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | ---------------------------------- | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `sortOrder` | string | No | — | Ascending or descending sort order | | `name` | string | No | — | Name | | `id` | any\[] | No | — | id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "sortOrder": { "type": "string", "description": "Ascending or descending sort order", "enum": [ "ascending", "descending" ] }, "name": { "type": "string", "description": "Name" }, "id": { "type": "array", "description": "id" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_routing\_queue Get details about this queue. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `expand` | any\[] | No | — | Which fields, if any, to expand | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "expand": { "type": "array", "description": "Which fields, if any, to expand" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_routing\_queue\_estimatedwaittime Get Estimated Wait Time **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------ | -------- | ------- | -------------- | | `queueId` | string | Yes | — | queueId | | `conversationId` | string | No | — | conversationId | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "queueId" }, "conversationId": { "type": "string", "description": "conversationId" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_routing\_queue\_members Get the members of this queue. **Parameters:** | Parameter | Type | Required | Default | Description | | --------------- | ------- | -------- | ------- | --------------------------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `pageNumber` | integer | No | — | pageNumber | | `pageSize` | integer | No | — | Max value is 100 | | `sortOrder` | string | No | — | Note: results are sorted by name. | | `expand` | any\[] | No | — | Which fields, if any, to expand. | | `name` | string | No | — | Filter by queue member name (contains-style search) | | `profileSkills` | any\[] | No | — | Filter by profile skill (contains-style search) | | `skills` | any\[] | No | — | Filter by skill (contains-style search) | | `languages` | any\[] | No | — | Filter by language (contains-style search) | | `routingStatus` | any\[] | No | — | Filter by routing status | | `presence` | any\[] | No | — | Filter by presence | | `memberBy` | string | No | — | Filter by member type | | `joined` | boolean | No | — | Filter by joined status | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "pageNumber": { "type": "integer", "description": "pageNumber" }, "pageSize": { "type": "integer", "description": "Max value is 100" }, "sortOrder": { "type": "string", "description": "Note: results are sorted by name.", "enum": [ "asc", "desc" ] }, "expand": { "type": "array", "description": "Which fields, if any, to expand." }, "name": { "type": "string", "description": "Filter by queue member name (contains-style search)" }, "profileSkills": { "type": "array", "description": "Filter by profile skill (contains-style search)" }, "skills": { "type": "array", "description": "Filter by skill (contains-style search)" }, "languages": { "type": "array", "description": "Filter by language (contains-style search)" }, "routingStatus": { "type": "array", "description": "Filter by routing status" }, "presence": { "type": "array", "description": "Filter by presence" }, "memberBy": { "type": "string", "description": "Filter by member type", "enum": [ "user", "group" ] }, "joined": { "type": "boolean", "description": "Filter by joined status", "enum": [ "true", "false" ] } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_routing\_queue\_wrapupcodes Get the wrap-up codes for a queue **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | ----------------------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `name` | string | No | — | Wrapup code's name (trailing asterisks allowed) | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "name": { "type": "string", "description": "Wrapup code's name (trailing asterisks allowed)" } }, "required": [ "PCID", "queueId" ] } ``` *** ## genesys\_routing\_get\_routing\_queues Get list of queues. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------- | ------- | -------- | ------- | --------------------------------------------------------------------------------------- | | `pageNumber` | integer | No | — | Page number | | `pageSize` | integer | No | — | Page size | | `sortOrder` | string | No | — | Note: results are sorted by name. | | `name` | string | No | — | Include only queues with the given name (leading and trailing asterisks allowed) | | `id` | any\[] | No | — | Include only queues with the specified ID(s) | | `divisionId` | any\[] | No | — | Include only queues in the specified division ID(s) | | `peerId` | any\[] | No | — | Include only queues with the specified peer ID(s) | | `cannedResponseLibraryId` | string | No | — | Include only queues explicitly associated with the specified canned response library ID | | `hasPeer` | boolean | No | — | Include only queues with a peer ID | | `expand` | any\[] | No | — | Which fields, if any, to expand | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageNumber": { "type": "integer", "description": "Page number" }, "pageSize": { "type": "integer", "description": "Page size" }, "sortOrder": { "type": "string", "description": "Note: results are sorted by name.", "enum": [ "asc", "desc" ] }, "name": { "type": "string", "description": "Include only queues with the given name (leading and trailing asterisks allowed)" }, "id": { "type": "array", "description": "Include only queues with the specified ID(s)" }, "divisionId": { "type": "array", "description": "Include only queues in the specified division ID(s)" }, "peerId": { "type": "array", "description": "Include only queues with the specified peer ID(s)" }, "cannedResponseLibraryId": { "type": "string", "description": "Include only queues explicitly associated with the specified canned response library ID" }, "hasPeer": { "type": "boolean", "description": "Include only queues with a peer ID" }, "expand": { "type": "array", "description": "Which fields, if any, to expand" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_routing\_queues\_me Get a paged listing of queues the user is a member of. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | --------------------------------- | | `pageNumber` | integer | No | — | Page number | | `pageSize` | integer | No | — | Page size | | `joined` | boolean | No | — | Filter by joined status. | | `sortOrder` | string | No | — | Note: results are sorted by name. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageNumber": { "type": "integer", "description": "Page number" }, "pageSize": { "type": "integer", "description": "Page size" }, "joined": { "type": "boolean", "description": "Filter by joined status.", "enum": [ "true", "false" ] }, "sortOrder": { "type": "string", "description": "Note: results are sorted by name.", "enum": [ "asc", "desc" ] } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_routing\_skill Get Routing Skill **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `skillId` | string | Yes | — | Skill ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillId": { "type": "string", "description": "Skill ID" } }, "required": [ "PCID", "skillId" ] } ``` *** ## genesys\_routing\_get\_routing\_skills Get the list of routing skills. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | --------------------------------------------- | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `name` | string | No | — | Filter for results that start with this value | | `id` | any\[] | No | — | id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "name": { "type": "string", "description": "Filter for results that start with this value" }, "id": { "type": "array", "description": "id" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_routing\_utilization Get the organization-wide max utilization settings. ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_routing\_wrapupcode Get details about this wrap-up code. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | -------------- | | `codeId` | string | Yes | — | Wrapup Code ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "codeId": { "type": "string", "description": "Wrapup Code ID" } }, "required": [ "PCID", "codeId" ] } ``` *** ## genesys\_routing\_get\_routing\_wrapupcodes Get list of wrapup codes. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | ----------------------------------------------------------------------------- | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `sortBy` | string | No | — | Sort by | | `sortOrder` | string | No | — | Sort order | | `name` | string | No | — | Wrapup code's name ('Sort by' param is ignored unless this field is provided) | | `id` | any\[] | No | — | Filter by wrapup code ID(s) | | `divisionId` | any\[] | No | — | Filter by division ID(s) | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "sortBy": { "type": "string", "description": "Sort by", "enum": [ "name", "id" ] }, "sortOrder": { "type": "string", "description": "Sort order", "enum": [ "ascending", "descending" ] }, "name": { "type": "string", "description": "Wrapup code's name ('Sort by' param is ignored unless this field is provided)" }, "id": { "type": "array", "description": "Filter by wrapup code ID(s)" }, "divisionId": { "type": "array", "description": "Filter by division ID(s)" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_settings Get an organization's routing settings ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_settings\_contactcenter Get Contact Center Settings ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_settings\_transcription Get Transcription Settings ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_skill Get Routing Skill **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `skillId` | string | Yes | — | Skill ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillId": { "type": "string", "description": "Skill ID" } }, "required": [ "PCID", "skillId" ] } ``` *** ## genesys\_routing\_get\_skillgroup Get skill group **Parameters:** | Parameter | Type | Required | Default | Description | | -------------- | ------ | -------- | ------- | -------------- | | `skillGroupId` | string | Yes | — | Skill Group ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillGroupId": { "type": "string", "description": "Skill Group ID" } }, "required": [ "PCID", "skillGroupId" ] } ``` *** ## genesys\_routing\_get\_skillgroup\_members Get skill group members **Parameters:** | Parameter | Type | Required | Default | Description | | -------------- | ------- | -------- | ------- | ------------------------------------------- | | `skillGroupId` | string | Yes | — | Skill Group ID | | `pageSize` | integer | No | — | Page size | | `after` | string | No | — | The cursor that points to the next item | | `before` | string | No | — | The cursor that points to the previous item | | `expand` | string | No | — | Expand the name on each user | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillGroupId": { "type": "string", "description": "Skill Group ID" }, "pageSize": { "type": "integer", "description": "Page size" }, "after": { "type": "string", "description": "The cursor that points to the next item" }, "before": { "type": "string", "description": "The cursor that points to the previous item" }, "expand": { "type": "string", "description": "Expand the name on each user", "enum": [ "entities" ] } }, "required": [ "PCID", "skillGroupId" ] } ``` *** ## genesys\_routing\_get\_skillgroup\_members\_divisions Get list of member divisions for this skill group. **Parameters:** | Parameter | Type | Required | Default | Description | | -------------- | ------ | -------- | ------- | ---------------------------- | | `skillGroupId` | string | Yes | — | Skill Group ID | | `expand` | string | No | — | Expand the name on each user | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillGroupId": { "type": "string", "description": "Skill Group ID" }, "expand": { "type": "string", "description": "Expand the name on each user", "enum": [ "entities" ] } }, "required": [ "PCID", "skillGroupId" ] } ``` *** ## genesys\_routing\_get\_skillgroups Get skill group listing **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------- | -------- | ------- | ------------------------------------------------------------------------------------------- | | `pageSize` | integer | No | — | Page size | | `name` | string | No | — | Return only skill group names whose names start with this value (case-insensitive matching) | | `after` | string | No | — | The cursor that points to the next item | | `before` | string | No | — | The cursor that points to the previous item | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "name": { "type": "string", "description": "Return only skill group names whose names start with this value (case-insensitive matching)" }, "after": { "type": "string", "description": "The cursor that points to the next item" }, "before": { "type": "string", "description": "The cursor that points to the previous item" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_skills Get the list of routing skills. View permission enforcement only applies to skills assigned to a division. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | --------- | -------- | ------- | --------------------------------------------- | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `name` | string | No | — | Filter for results that start with this value | | `id` | string\[] | No | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "name": { "type": "string", "description": "Filter for results that start with this value" }, "id": { "type": "array", "items": { "type": "string" }, "description": "The id value" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_user\_directroutingbackup\_settings Get the user's Direct Routing Backup settings. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `userId` | string | Yes | — | User ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_get\_user\_queues Get queues for user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | --------- | -------- | ------- | ---------------------- | | `userId` | string | Yes | — | User ID | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `joined` | boolean | No | — | Is joined to the queue | | `divisionId` | string\[] | No | — | Division ID(s) | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "joined": { "type": "boolean", "description": "Is joined to the queue" }, "divisionId": { "type": "array", "items": { "type": "string" }, "description": "Division ID(s)" } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_get\_user\_routinglanguages List routing languages assigned to a user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | ---------------------------------- | | `userId` | string | Yes | — | User ID | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `sortOrder` | string | No | — | Ascending or descending sort order | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "sortOrder": { "type": "string", "description": "Ascending or descending sort order", "enum": [ "ascending", "descending" ] } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_get\_user\_routingskills List routing skills assigned to a user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | ---------------------------------- | | `userId` | string | Yes | — | User ID | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `sortOrder` | string | No | — | Ascending or descending sort order | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "sortOrder": { "type": "string", "description": "Ascending or descending sort order", "enum": [ "ascending", "descending" ] } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_get\_user\_skillgroups Get skill groups for a user **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------- | -------- | ------- | ------------------------------------------- | | `userId` | string | Yes | — | User ID | | `pageSize` | integer | No | — | Page size | | `after` | string | No | — | The cursor that points to the next page | | `before` | string | No | — | The cursor that points to the previous page | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "pageSize": { "type": "integer", "description": "Page size" }, "after": { "type": "string", "description": "The cursor that points to the next page" }, "before": { "type": "string", "description": "The cursor that points to the previous page" } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_get\_user\_utilization Get the user's max utilization settings. If not configured, the organization-wide default is returned. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------- | | `userId` | string | Yes | — | User ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_get\_utilization Get the organization-wide max utilization settings. ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_utilization\_label Get details about this utilization label **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | -------------------- | | `labelId` | string | Yes | — | Utilization Label ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "labelId": { "type": "string", "description": "Utilization Label ID" } }, "required": [ "PCID", "labelId" ] } ``` *** ## genesys\_routing\_get\_utilization\_label\_agents Get list of agent ids associated with a utilization label **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | -------------------- | | `labelId` | string | Yes | — | Utilization Label ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "labelId": { "type": "string", "description": "Utilization Label ID" } }, "required": [ "PCID", "labelId" ] } ``` *** ## genesys\_routing\_get\_utilization\_labels Get list of utilization labels **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | ---------------------------------------------------------------------------- | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `sortOrder` | string | No | — | Sort order by name | | `name` | string | No | — | Utilization label's name (Wildcard is supported, e.g., 'label1\*', '*label*' | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "sortOrder": { "type": "string", "description": "Sort order by name", "enum": [ "ascending", "descending" ] }, "name": { "type": "string", "description": "Utilization label's name (Wildcard is supported, e.g., 'label1*', '*label*'" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_get\_wrapupcode Get details about this wrap-up code. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | -------------- | | `codeId` | string | Yes | — | Wrapup Code ID | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "codeId": { "type": "string", "description": "Wrapup Code ID" } }, "required": [ "PCID", "codeId" ] } ``` *** ## genesys\_routing\_get\_wrapupcodes Get list of wrapup codes. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | --------- | -------- | ------- | ----------------------------------------------------------------------------- | | `pageSize` | integer | No | — | Page size | | `pageNumber` | integer | No | — | Page number | | `sortBy` | string | No | — | Sort by | | `sortOrder` | string | No | — | Sort order | | `name` | string | No | — | Wrapup code's name ('Sort by' param is ignored unless this field is provided) | | `id` | string\[] | No | — | Filter by wrapup code ID(s) | | `divisionId` | string\[] | No | — | Filter by division ID(s) | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "pageSize": { "type": "integer", "description": "Page size" }, "pageNumber": { "type": "integer", "description": "Page number" }, "sortBy": { "type": "string", "description": "Sort by", "enum": [ "name", "id" ] }, "sortOrder": { "type": "string", "description": "Sort order", "enum": [ "ascending", "descending" ] }, "name": { "type": "string", "description": "Wrapup code's name ('Sort by' param is ignored unless this field is provided)" }, "id": { "type": "array", "items": { "type": "string" }, "description": "Filter by wrapup code ID(s)" }, "divisionId": { "type": "array", "items": { "type": "string" }, "description": "Filter by division ID(s)" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_patch\_conversation Update attributes of an in-queue conversation **Parameters:** | Parameter | Type | Required | Default | Description | | --------------------- | --------- | -------- | ------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- | | `conversationId` | string | Yes | — | Conversation ID | | `labelId` | string | No | — | Label requirement for the conversation. To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., "". | | `languageId` | string | No | — | Language requirement for the conversation. To remove the language requirement, specify an empty string, i.e., "". | | `priority` | integer | No | — | Priority for the conversation. Each point of priority is equivalent to one minute of time in queue. Range:\[-25000000, 25000000]. To reset, specify 0. | | `requestScoredAgents` | object\[] | No | — | Request Scored Agents | | `skillExpression` | string | No | — | Skill requirements in form of expression for the conversation. To remove the skill expression, specify an empty string, i.e., "". | | `skillIds` | string\[] | No | — | Skill requirements for the conversation. To remove all skill requirements, specify an empty list, i.e. \[]. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "conversationId": { "type": "string", "description": "Conversation ID" }, "labelId": { "type": "string", "description": "Label requirement for the conversation. To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., \"\"." }, "languageId": { "type": "string", "description": "Language requirement for the conversation. To remove the language requirement, specify an empty string, i.e., \"\"." }, "priority": { "type": "integer", "description": "Priority for the conversation. Each point of priority is equivalent to one minute of time in queue. Range:[-25000000, 25000000]. To reset, specify 0." }, "requestScoredAgents": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "Agent's user ID" }, "score": { "type": "integer", "format": "int32", "description": "Agent's score for the current conversation, from 0 - 100, higher being better" } } }, "description": "Request Scored Agents" }, "skillExpression": { "type": "string", "description": "Skill requirements in form of expression for the conversation. To remove the skill expression, specify an empty string, i.e., \"\"." }, "skillIds": { "type": "array", "items": { "type": "string" }, "description": "Skill requirements for the conversation. To remove all skill requirements, specify an empty list, i.e. []." } }, "required": [ "PCID", "conversationId" ] } ``` *** ## genesys\_routing\_patch\_queue\_member Update the ring number OR joined status for a queue member. **Parameters:** | Parameter | Type | Required | Default | Description | | --------------- | ------- | -------- | ------- | ----------------------- | | `queueId` | string | Yes | — | Queue ID | | `memberId` | string | Yes | — | Member ID | | `id` | string | No | — | The queue member's id. | | `joined` | boolean | No | — | The joined value | | `memberBy` | string | No | — | Member By | | `name` | string | No | — | The name value | | `ringNumber` | integer | No | — | Ring Number | | `routingStatus` | object | No | — | Routing Status | | `selfUri` | string | No | — | The URI for this object | | `user` | object | No | — | The user value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "memberId": { "type": "string", "description": "Member ID" }, "id": { "type": "string", "description": "The queue member's id." }, "joined": { "type": "boolean", "description": "The joined value" }, "memberBy": { "type": "string", "description": "Member By" }, "name": { "type": "string", "description": "The name value" }, "ringNumber": { "type": "integer", "description": "Ring Number" }, "routingStatus": { "type": "object", "description": "Routing Status", "properties": { "userId": { "type": "string", "description": "The userId of the agent" }, "status": { "type": "string", "description": "Indicates the Routing State of the agent. A value of OFF_QUEUE will be returned if the specified user does not exist.", "enum": [ "OFF_QUEUE", "IDLE", "INTERACTING", "NOT_RESPONDING", "COMMUNICATING" ] }, "startTime": { "type": "string", "description": "The timestamp when the agent went into this state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" } } }, "selfUri": { "type": "string", "description": "The URI for this object" }, "user": { "type": "object", "description": "The user value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "division": { "type": "object", "description": "The division value" }, "chat": { "type": "object", "description": "The chat value" }, "department": { "type": "string", "description": "The department value" }, "email": { "type": "string", "description": "The email value" }, "primaryContactInfo": { "type": "array", "items": { "type": "object" }, "description": "Auto populated from addresses." }, "addresses": { "type": "array", "items": { "type": "object" }, "description": "Email addresses and phone numbers for this user" }, "state": { "type": "string", "description": "The current state for this user.", "enum": [ "active", "inactive", "deleted" ] }, "title": { "type": "string", "description": "The title value" }, "username": { "type": "string", "description": "The username value" }, "manager": { "type": "object", "description": "Circular schema reference: #/components/schemas/User" }, "images": { "type": "array", "items": { "type": "object" }, "description": "The images value" }, "version": { "type": "integer", "description": "Required when updating a user, this value should be the current version of the user. The current version can be obtained with a GET on the user before doing a PATCH." }, "certifications": { "type": "array", "items": { "type": "string" }, "description": "The certifications value" }, "biography": { "type": "object", "description": "The biography value" }, "employerInfo": { "type": "object", "description": "Employer Info" }, "preferredName": { "type": "string", "description": "Preferred full name of the agent" }, "routingStatus": { "type": "object", "description": "Routing Status" }, "presence": { "type": "object", "description": "The presence value" }, "integrationPresence": { "type": "object", "description": "Integration Presence" }, "conversationSummary": { "type": "object", "description": "Conversation Summary" }, "outOfOffice": { "type": "object", "description": "Out Of Office" }, "geolocation": { "type": "object", "description": "The geolocation value" }, "station": { "type": "object", "description": "The station value" }, "authorization": { "type": "object", "description": "The authorization value" }, "profileSkills": { "type": "array", "items": { "type": "string" }, "description": "Profile skills possessed by the user" }, "locations": { "type": "array", "items": { "type": "object" }, "description": "The user placement at each site location." }, "groups": { "type": "array", "items": { "type": "object" }, "description": "The groups the user is a member of" }, "team": { "type": "object", "description": "The team value" }, "workPlanBidRanks": { "type": "object", "description": "Work Plan Bid Ranks" }, "skills": { "type": "array", "items": { "type": "object" }, "description": "Routing (ACD) skills possessed by the user" }, "languages": { "type": "array", "items": { "type": "object" }, "description": "Routing (ACD) languages possessed by the user" }, "acdAutoAnswer": { "type": "boolean", "description": "acd auto answer" }, "languagePreference": { "type": "string", "description": "preferred language by the user" }, "lastTokenIssued": { "type": "object", "description": "Last Token Issued" }, "dateLastLogin": { "type": "string", "description": "The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateWelcomeSent": { "type": "string", "description": "The date & time the user was sent their welcome email. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "selfUri": { "type": "string", "description": "The URI for this object" } }, "required": [ "version" ] } }, "required": [ "PCID", "queueId", "memberId" ] } ``` *** ## genesys\_routing\_patch\_queue\_members Join or unjoin a set of up to 100 users for a queue **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------- | | `queueId` | string | Yes | — | Queue ID | | `body` | object\[] | Yes | — | Queue Members | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The queue member's id." }, "name": { "type": "string", "description": "The name value" }, "user": { "type": "object", "description": "The user value" }, "ringNumber": { "type": "integer", "format": "int32", "description": "Ring Number" }, "joined": { "type": "boolean", "description": "The joined value" }, "memberBy": { "type": "string", "description": "Member By" }, "routingStatus": { "type": "object", "description": "Routing Status" }, "selfUri": { "type": "string", "format": "uri", "description": "The URI for this object" } } }, "description": "Queue Members" } }, "required": [ "PCID", "queueId", "body" ] } ``` *** ## genesys\_routing\_patch\_settings\_contactcenter Update Contact Center Settings **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------------- | ------- | -------- | ------- | -------------------------- | | `removeSkillsFromBlindTransfer` | boolean | No | — | Strip skills from transfer | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "removeSkillsFromBlindTransfer": { "type": "boolean", "description": "Strip skills from transfer" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_patch\_settings\_transcription Patch Transcription Settings **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------------------- | ------- | -------- | ------- | ----------------------------------------------------------------------------------------- | | `contentSearchEnabled` | boolean | No | — | Setting to enable/disable content search | | `lowLatencyTranscriptionEnabled` | boolean | No | — | Boolean flag indicating whether low latency transcription via Notification API is enabled | | `pciDssRedactionEnabled` | boolean | No | — | Setting to enable/disable PCI DSS Redaction | | `piiRedactionEnabled` | boolean | No | — | Setting to enable/disable PII Redaction | | `transcription` | string | Yes | — | Setting to enable/disable transcription capability | | `transcriptionConfidenceThreshold` | integer | Yes | — | Configure confidence threshold. The possible values are from 1 to 100. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "contentSearchEnabled": { "type": "boolean", "description": "Setting to enable/disable content search" }, "lowLatencyTranscriptionEnabled": { "type": "boolean", "description": "Boolean flag indicating whether low latency transcription via Notification API is enabled" }, "pciDssRedactionEnabled": { "type": "boolean", "description": "Setting to enable/disable PCI DSS Redaction" }, "piiRedactionEnabled": { "type": "boolean", "description": "Setting to enable/disable PII Redaction" }, "transcription": { "type": "string", "description": "Setting to enable/disable transcription capability", "enum": [ "Disabled", "EnabledGlobally", "EnabledQueueFlow" ] }, "transcriptionConfidenceThreshold": { "type": "integer", "description": "Configure confidence threshold. The possible values are from 1 to 100." } }, "required": [ "PCID", "transcription", "transcriptionConfidenceThreshold" ] } ``` *** ## genesys\_routing\_patch\_skill Update Routing Skill Division **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | -------------------------------------------- | | `skillId` | string | Yes | — | Skill ID | | `divisionId` | string | No | — | The division to which this skill will belong | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillId": { "type": "string", "description": "Skill ID" }, "divisionId": { "type": "string", "description": "The division to which this skill will belong" } }, "required": [ "PCID", "skillId" ] } ``` *** ## genesys\_routing\_patch\_skillgroup Update skill group definition **Parameters:** | Parameter | Type | Required | Default | Description | | ----------------- | --------- | -------- | ------- | ------------------------------------------------------------------------------------------------------------------------------------ | | `skillGroupId` | string | Yes | — | Skill Group ID | | `dateCreated` | string | No | — | Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `dateModified` | string | No | — | Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `description` | string | No | — | Group description | | `division` | object | No | — | The division value | | `id` | string | No | — | The globally unique identifier for the object. | | `memberCount` | integer | No | — | Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed. | | `name` | string | Yes | — | The group name. | | `selfUri` | string | No | — | The URI for this object | | `skillConditions` | object\[] | Yes | — | Conditions for this group | | `status` | string | No | — | Group's filling status | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillGroupId": { "type": "string", "description": "Skill Group ID" }, "dateCreated": { "type": "string", "description": "Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "description": "Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "description": { "type": "string", "description": "Group description" }, "division": { "type": "object", "description": "The division value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "memberCount": { "type": "integer", "description": "Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed." }, "name": { "type": "string", "description": "The group name." }, "selfUri": { "type": "string", "description": "The URI for this object" }, "skillConditions": { "type": "array", "items": { "type": "object", "properties": { "routingSkillConditions": { "type": "array", "items": { "type": "object", "properties": { "routingSkill": { "type": "string", "description": "The routing skill to be used in the skill condition query" }, "comparator": { "type": "string", "description": "Comparator that will be applied to the proficiency" }, "proficiency": { "type": "integer", "description": "The skill proficiency that will be used for the routing skill. Integer range 0-5" }, "childConditions": { "type": "array", "description": "Nested conditions to be applied to this skill condition" } } }, "description": "Routing skill conditions that will be used for building the query" }, "languageSkillConditions": { "type": "array", "items": { "type": "object", "properties": { "languageSkill": { "type": "string", "description": "The language skill to be used in the skill condition query" }, "comparator": { "type": "string", "description": "Comparator that will be applied to the proficiency" }, "proficiency": { "type": "integer", "description": "The skill proficiency that will be used for the language skill. Integer range 0-5" }, "childConditions": { "type": "array", "description": "Nested conditions to be applied to this skill condition" } } }, "description": "Routing skill conditions that will be used for building the query" }, "operation": { "type": "string", "enum": [ "And", "Not", "Or" ], "description": "Operator that will be applied to the conditions" } }, "required": [ "languageSkillConditions", "operation", "routingSkillConditions" ] }, "description": "Conditions for this group" }, "status": { "type": "string", "description": "Group's filling status", "enum": [ "InProgress", "Complete" ] } }, "required": [ "PCID", "skillGroupId", "name", "skillConditions" ] } ``` *** ## genesys\_routing\_patch\_user\_queue Join or unjoin a queue for a user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------------ | --------- | -------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `userId` | string | Yes | — | User ID | | `acwSettings` | object | No | — | Acw Settings | | `agentOwnedRouting` | object | No | — | Agent Owned Routing | | `bullseye` | object | No | — | The bullseye value | | `callingPartyName` | string | No | — | The name to use for caller identification for outbound calls from this queue. | | `callingPartyNumber` | string | No | — | The phone number to use for caller identification for outbound calls from this queue. | | `cannedResponseLibraries` | object | No | — | Canned Response Libraries | | `conditionalGroupActivation` | object | No | — | Conditional Group Activation | | `conditionalGroupRouting` | object | No | — | Conditional Group Routing | | `createdBy` | string | No | — | The ID of the user that created the queue. | | `dateCreated` | string | No | — | The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `dateModified` | string | No | — | The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `defaultScripts` | object | No | — | The default script Ids for the communication types. | | `description` | string | No | — | The queue description. | | `directRouting` | object | No | — | Direct Routing | | `division` | object | No | — | The division value | | `emailInQueueFlow` | object | No | — | Email In Queue Flow | | `enableAudioMonitoring` | boolean | No | — | Indicates whether audio monitoring is enabled for this queue. | | `enableManualAssignment` | boolean | No | — | Indicates whether manual assignment is enabled for this queue. | | `enableTranscription` | boolean | No | — | Indicates whether voice transcription is enabled for this queue. | | `id` | string | No | — | The globally unique identifier for the object. | | `joined` | boolean | No | — | The joined value | | `joinedMemberCount` | integer | No | — | The number of joined members in the queue. | | `lastAgentRoutingMode` | string | No | — | The Last Agent Routing Mode for the queue. | | `mediaSettings` | object | No | — | Media Settings | | `memberCount` | integer | No | — | The total number of members in the queue. | | `memberGroups` | object\[] | No | — | The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes. | | `messageInQueueFlow` | object | No | — | Message In Queue Flow | | `modifiedBy` | string | No | — | The ID of the user that last modified the queue. | | `name` | string | No | — | The name value | | `onHoldPrompt` | object | No | — | On Hold Prompt | | `outboundEmailAddress` | object | No | — | Outbound Email Address | | `outboundMessagingAddresses` | object | No | — | Outbound Messaging Addresses | | `peerId` | string | No | — | The ID of an associated external queue. | | `queueFlow` | object | No | — | Queue Flow | | `routingRules` | object\[] | No | — | The routing rules for the queue, used for Preferred Agent Routing. | | `scoringMethod` | string | No | — | The Scoring Method for the queue. | | `selfUri` | string | No | — | The URI for this object | | `skillEvaluationMethod` | string | No | — | The skill evaluation method to use when routing conversations. | | `suppressInQueueCallRecording` | boolean | No | — | Indicates whether recording in-queue calls is suppressed for this queue. | | `userMemberCount` | integer | No | — | The number of user members (i.e., non-group members) in the queue. | | `whisperPrompt` | object | No | — | Whisper Prompt | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "userId": { "type": "string", "description": "User ID" }, "acwSettings": { "type": "object", "description": "Acw Settings", "properties": { "wrapupPrompt": { "type": "string", "description": "This field controls how the UI prompts the agent for a wrapup.", "enum": [ "MANDATORY", "OPTIONAL", "MANDATORY_TIMEOUT", "MANDATORY_FORCED_TIMEOUT", "AGENT_REQUESTED" ] }, "timeoutMs": { "type": "integer", "description": "The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min). Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT." } } }, "agentOwnedRouting": { "type": "object", "description": "Agent Owned Routing", "properties": { "enableAgentOwnedCallbacks": { "type": "boolean", "description": "Indicates if Agent Owned Callbacks are enabled for the queue" }, "maxOwnedCallbackHours": { "type": "integer", "description": "The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)" }, "maxOwnedCallbackDelayHours": { "type": "integer", "description": "The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)" } } }, "bullseye": { "type": "object", "description": "The bullseye value", "properties": { "rings": { "type": "array", "items": { "type": "object" }, "description": "The bullseye rings configured for this queue." } } }, "callingPartyName": { "type": "string", "description": "The name to use for caller identification for outbound calls from this queue." }, "callingPartyNumber": { "type": "string", "description": "The phone number to use for caller identification for outbound calls from this queue." }, "cannedResponseLibraries": { "type": "object", "description": "Canned Response Libraries", "properties": { "libraryIds": { "type": "array", "items": { "type": "string" }, "description": "Set of canned response library IDs associated with the queue only when mode is SelectedOnly." }, "mode": { "type": "string", "description": "The association mode of canned response libraries to queue", "enum": [ "All", "SelectedOnly", "None" ] } } }, "conditionalGroupActivation": { "type": "object", "description": "Conditional Group Activation", "properties": { "pilotRule": { "type": "object", "description": "Pilot Rule" }, "rules": { "type": "array", "items": { "type": "object" }, "description": "The set of rules to be periodically executed on the queue (if the pilot rule evaluates as true or there is no pilot rule)" } } }, "conditionalGroupRouting": { "type": "object", "description": "Conditional Group Routing", "properties": { "rules": { "type": "array", "items": { "type": "object" }, "description": "The set of rules to be executed for each conversation" } } }, "createdBy": { "type": "string", "description": "The ID of the user that created the queue." }, "dateCreated": { "type": "string", "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "defaultScripts": { "type": "object", "description": "The default script Ids for the communication types." }, "description": { "type": "string", "description": "The queue description." }, "directRouting": { "type": "object", "description": "Direct Routing", "properties": { "callMediaSettings": { "type": "object", "description": "Call Media Settings" }, "emailMediaSettings": { "type": "object", "description": "Email Media Settings" }, "messageMediaSettings": { "type": "object", "description": "Message Media Settings" }, "backupQueueId": { "type": "string", "description": "ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation." }, "waitForAgent": { "type": "boolean", "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup." }, "agentWaitSeconds": { "type": "integer", "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]." } } }, "division": { "type": "object", "description": "The division value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "emailInQueueFlow": { "type": "object", "description": "Email In Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "enableAudioMonitoring": { "type": "boolean", "description": "Indicates whether audio monitoring is enabled for this queue." }, "enableManualAssignment": { "type": "boolean", "description": "Indicates whether manual assignment is enabled for this queue." }, "enableTranscription": { "type": "boolean", "description": "Indicates whether voice transcription is enabled for this queue." }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "joined": { "type": "boolean", "description": "The joined value" }, "joinedMemberCount": { "type": "integer", "description": "The number of joined members in the queue." }, "lastAgentRoutingMode": { "type": "string", "description": "The Last Agent Routing Mode for the queue.", "enum": [ "Disabled", "QueueMembersOnly", "AnyAgent" ] }, "mediaSettings": { "type": "object", "description": "Media Settings", "properties": { "call": { "type": "object", "description": "The call value" }, "callback": { "type": "object", "description": "The callback value" }, "chat": { "type": "object", "description": "The chat value" }, "email": { "type": "object", "description": "The email value" }, "message": { "type": "object", "description": "The message value" } } }, "memberCount": { "type": "integer", "description": "The total number of members in the queue." }, "memberGroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "division": { "type": "object", "description": "The division value" }, "type": { "type": "string", "enum": [ "TEAM", "GROUP", "SKILLGROUP" ], "description": "The group type" }, "memberCount": { "type": "integer", "format": "int32", "description": "The number of members in this group" }, "selfUri": { "type": "string", "format": "uri", "description": "The URI for this object" } } }, "description": "The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes." }, "messageInQueueFlow": { "type": "object", "description": "Message In Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "modifiedBy": { "type": "string", "description": "The ID of the user that last modified the queue." }, "name": { "type": "string", "description": "The name value" }, "onHoldPrompt": { "type": "object", "description": "On Hold Prompt", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "outboundEmailAddress": { "type": "object", "description": "Outbound Email Address", "properties": { "domain": { "type": "object", "description": "The domain value" }, "route": { "type": "object", "description": "The route value" } } }, "outboundMessagingAddresses": { "type": "object", "description": "Outbound Messaging Addresses", "properties": { "smsAddress": { "type": "object", "description": "Sms Address" }, "openMessagingRecipient": { "type": "object", "description": "Open Messaging Recipient" }, "whatsAppRecipient": { "type": "object", "description": "Whats App Recipient" } } }, "peerId": { "type": "string", "description": "The ID of an associated external queue." }, "queueFlow": { "type": "object", "description": "Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "routingRules": { "type": "array", "items": { "type": "object", "properties": { "operator": { "type": "string", "enum": [ "MEETS_THRESHOLD", "ANY" ], "description": "matching operator. MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold. ANY matches all specified agents, regardless of score." }, "threshold": { "type": "integer", "format": "int32", "description": "threshold required for routing attempt (generally an agent score). may be null for operator ANY." }, "waitSeconds": { "type": "number", "format": "double", "description": "seconds to wait in this rule before moving to the next" } } }, "description": "The routing rules for the queue, used for Preferred Agent Routing." }, "scoringMethod": { "type": "string", "description": "The Scoring Method for the queue.", "enum": [ "TimestampAndPriority", "PriorityOnly" ] }, "selfUri": { "type": "string", "description": "The URI for this object" }, "skillEvaluationMethod": { "type": "string", "description": "The skill evaluation method to use when routing conversations.", "enum": [ "NONE", "BEST", "ALL" ] }, "suppressInQueueCallRecording": { "type": "boolean", "description": "Indicates whether recording in-queue calls is suppressed for this queue." }, "userMemberCount": { "type": "integer", "description": "The number of user members (i.e., non-group members) in the queue." }, "whisperPrompt": { "type": "object", "description": "Whisper Prompt", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } } }, "required": [ "PCID", "queueId", "userId" ] } ``` *** ## genesys\_routing\_patch\_user\_queues Join or unjoin a set of queues for a user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | --------- | -------- | ------- | -------------- | | `userId` | string | Yes | — | User ID | | `divisionId` | string\[] | No | — | Division ID(s) | | `body` | object\[] | Yes | — | User Queues | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "divisionId": { "type": "array", "items": { "type": "string" }, "description": "Division ID(s)" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "division": { "type": "object", "description": "The division value" }, "description": { "type": "string", "description": "The queue description." }, "dateCreated": { "type": "string", "format": "date-time", "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "format": "date-time", "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "modifiedBy": { "type": "string", "description": "The ID of the user that last modified the queue." }, "createdBy": { "type": "string", "description": "The ID of the user that created the queue." }, "memberCount": { "type": "integer", "format": "int32", "description": "The total number of members in the queue." }, "userMemberCount": { "type": "integer", "format": "int32", "description": "The number of user members (i.e., non-group members) in the queue." }, "joinedMemberCount": { "type": "integer", "format": "int32", "description": "The number of joined members in the queue." }, "mediaSettings": { "type": "object", "description": "Media Settings" }, "routingRules": { "type": "array", "items": { "type": "object", "properties": { "operator": { "type": "string", "description": "matching operator. MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold. ANY matches all specified agents, regardless of score." }, "threshold": { "type": "integer", "description": "threshold required for routing attempt (generally an agent score). may be null for operator ANY." }, "waitSeconds": { "type": "number", "description": "seconds to wait in this rule before moving to the next" } } }, "description": "The routing rules for the queue, used for Preferred Agent Routing." }, "conditionalGroupRouting": { "type": "object", "description": "Conditional Group Routing" }, "conditionalGroupActivation": { "type": "object", "description": "Conditional Group Activation" }, "bullseye": { "type": "object", "description": "The bullseye value" }, "scoringMethod": { "type": "string", "enum": [ "TimestampAndPriority", "PriorityOnly" ], "description": "The Scoring Method for the queue." }, "lastAgentRoutingMode": { "type": "string", "enum": [ "Disabled", "QueueMembersOnly", "AnyAgent" ], "description": "The Last Agent Routing Mode for the queue." }, "acwSettings": { "type": "object", "description": "Acw Settings" }, "skillEvaluationMethod": { "type": "string", "enum": [ "NONE", "BEST", "ALL" ], "description": "The skill evaluation method to use when routing conversations." }, "memberGroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string" }, "division": { "type": "object" }, "type": { "type": "string", "description": "The group type" }, "memberCount": { "type": "integer", "description": "The number of members in this group" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "description": "The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes." }, "queueFlow": { "type": "object", "description": "Queue Flow" }, "emailInQueueFlow": { "type": "object", "description": "Email In Queue Flow" }, "messageInQueueFlow": { "type": "object", "description": "Message In Queue Flow" }, "whisperPrompt": { "type": "object", "description": "Whisper Prompt" }, "onHoldPrompt": { "type": "object", "description": "On Hold Prompt" }, "cannedResponseLibraries": { "type": "object", "description": "Canned Response Libraries" }, "enableTranscription": { "type": "boolean", "description": "Indicates whether voice transcription is enabled for this queue." }, "enableAudioMonitoring": { "type": "boolean", "description": "Indicates whether audio monitoring is enabled for this queue." }, "enableManualAssignment": { "type": "boolean", "description": "Indicates whether manual assignment is enabled for this queue." }, "agentOwnedRouting": { "type": "object", "description": "Agent Owned Routing" }, "directRouting": { "type": "object", "description": "Direct Routing" }, "callingPartyName": { "type": "string", "description": "The name to use for caller identification for outbound calls from this queue." }, "callingPartyNumber": { "type": "string", "description": "The phone number to use for caller identification for outbound calls from this queue." }, "defaultScripts": { "type": "object", "description": "The default script Ids for the communication types." }, "outboundMessagingAddresses": { "type": "object", "description": "Outbound Messaging Addresses" }, "outboundEmailAddress": { "type": "object", "description": "Outbound Email Address" }, "peerId": { "type": "string", "description": "The ID of an associated external queue." }, "suppressInQueueCallRecording": { "type": "boolean", "description": "Indicates whether recording in-queue calls is suppressed for this queue." }, "joined": { "type": "boolean", "description": "The joined value" }, "selfUri": { "type": "string", "format": "uri", "description": "The URI for this object" } } }, "description": "User Queues" } }, "required": [ "PCID", "userId", "body" ] } ``` *** ## genesys\_routing\_patch\_user\_routinglanguage Update an assigned routing language's proficiency **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------ | -------- | ------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | | `userId` | string | Yes | — | User ID | | `languageId` | string | Yes | — | Language Id | | `id` | string | No | — | The globally unique identifier for the object. | | `languageUri` | string | No | — | URI to the organization language used by this user language. | | `name` | string | No | — | The name value | | `proficiency` | number | No | — | A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings. | | `selfUri` | string | No | — | The URI for this object | | `state` | string | No | — | Activate or deactivate this routing language. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "languageId": { "type": "string", "description": "Language Id" }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "languageUri": { "type": "string", "description": "URI to the organization language used by this user language." }, "name": { "type": "string", "description": "The name value" }, "proficiency": { "type": "number", "description": "A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings." }, "selfUri": { "type": "string", "description": "The URI for this object" }, "state": { "type": "string", "description": "Activate or deactivate this routing language.", "enum": [ "active", "inactive", "deleted" ] } }, "required": [ "PCID", "userId", "languageId" ] } ``` *** ## genesys\_routing\_post\_analytics\_queues\_observations\_query Query for queue observations **Parameters:** | Parameter | Type | Required | Default | Description | | --------------- | ------ | -------- | ------- | ----------------------------------------------------------------------- | | `detailMetrics` | any\[] | No | — | Metrics for which to include additional detailed observations | | `filter` | object | Yes | — | filter | | `metrics` | any\[] | Yes | — | Behaves like a SQL SELECT clause. Only named metrics will be retrieved. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "detailMetrics": { "type": "array", "description": "Metrics for which to include additional detailed observations" }, "filter": { "type": "object", "description": "filter" }, "metrics": { "type": "array", "description": "Behaves like a SQL SELECT clause. Only named metrics will be retrieved." } }, "required": [ "PCID", "filter", "metrics" ] } ``` *** ## genesys\_routing\_post\_languages Create Language **Parameters:** | Parameter | Type | Required | Default | Description | | -------------- | ------ | -------- | ------- | ---------------------------------------------------------------------------------------- | | `dateModified` | string | No | — | Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `id` | string | No | — | The globally unique identifier for the object. | | `name` | string | Yes | — | The language name. | | `selfUri` | string | No | — | The URI for this object | | `state` | string | No | — | The state value | | `version` | string | No | — | The version value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "dateModified": { "type": "string", "description": "Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The language name." }, "selfUri": { "type": "string", "description": "The URI for this object" }, "state": { "type": "string", "description": "The state value", "enum": [ "active", "inactive", "deleted" ] }, "version": { "type": "string", "description": "The version value" } }, "required": [ "PCID", "name" ] } ``` *** ## genesys\_routing\_post\_queue\_members Bulk add or delete up to 100 queue members **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ---------------------------- | | `queueId` | string | Yes | — | Queue ID | | `delete` | boolean | No | — | True to delete queue members | | `body` | object\[] | Yes | — | Queue Members | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "delete": { "type": "boolean", "description": "True to delete queue members" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." } } }, "description": "Queue Members" } }, "required": [ "PCID", "queueId", "body" ] } ``` *** ## genesys\_routing\_post\_queue\_wrapupcodes Add up to 100 wrap-up codes to a queue **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | -------------------- | | `queueId` | string | Yes | — | Queue ID | | `body` | object\[] | Yes | — | List of wrapup codes | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." } } }, "description": "List of wrapup codes" } }, "required": [ "PCID", "queueId", "body" ] } ``` *** ## genesys\_routing\_post\_queues Create a queue **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------------ | --------- | -------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------- | | `acwSettings` | object | No | — | Acw Settings | | `agentOwnedRouting` | object | No | — | Agent Owned Routing | | `autoAnswerOnly` | boolean | No | — | Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered. | | `bullseye` | object | No | — | The bullseye value | | `callingPartyName` | string | No | — | The name to use for caller identification for outbound calls from this queue. | | `callingPartyNumber` | string | No | — | The phone number to use for caller identification for outbound calls from this queue. | | `cannedResponseLibraries` | object | No | — | Canned Response Libraries | | `conditionalGroupActivation` | object | No | — | Conditional Group Activation | | `conditionalGroupRouting` | object | No | — | Conditional Group Routing | | `createdBy` | string | No | — | The ID of the user that created the queue. | | `dateCreated` | string | No | — | The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `dateModified` | string | No | — | The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `defaultScripts` | object | No | — | The default script Ids for the communication types. | | `description` | string | No | — | The queue description. | | `directRouting` | object | No | — | Direct Routing | | `division` | object | No | — | The division value | | `emailInQueueFlow` | object | No | — | Email In Queue Flow | | `enableAudioMonitoring` | boolean | No | — | Indicates whether audio monitoring is enabled for this queue. | | `enableManualAssignment` | boolean | No | — | Indicates whether manual assignment is enabled for this queue. | | `enableTranscription` | boolean | No | — | Indicates whether voice transcription is enabled for this queue. | | `id` | string | No | — | The globally unique identifier for the object. | | `joinedMemberCount` | integer | No | — | The number of joined members in the queue. | | `lastAgentRoutingMode` | string | No | — | The Last Agent Routing Mode for the queue. | | `mediaSettings` | object | No | — | Media Settings | | `memberCount` | integer | No | — | The total number of members in the queue. | | `memberGroups` | object\[] | No | — | The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes. | | `messageInQueueFlow` | object | No | — | Message In Queue Flow | | `modifiedBy` | string | No | — | The ID of the user that last modified the queue. | | `name` | string | Yes | — | The queue name | | `onHoldPrompt` | object | No | — | On Hold Prompt | | `outboundEmailAddress` | object | No | — | Outbound Email Address | | `outboundMessagingAddresses` | object | No | — | Outbound Messaging Addresses | | `peerId` | string | No | — | The ID of an associated external queue. | | `queueFlow` | object | No | — | Queue Flow | | `routingRules` | object\[] | No | — | The routing rules for the queue, used for Preferred Agent Routing. | | `scoringMethod` | string | No | — | The Scoring Method for the queue. | | `selfUri` | string | No | — | The URI for this object | | `skillEvaluationMethod` | string | No | — | The skill evaluation method to use when routing conversations. | | `sourceQueueId` | string | No | — | The id of an existing queue to copy the settings (does not include GPR settings) from when creating a new queue. | | `suppressInQueueCallRecording` | boolean | No | — | Indicates whether recording in-queue calls is suppressed for this queue. | | `userMemberCount` | integer | No | — | The number of user members (i.e., non-group members) in the queue. | | `whisperPrompt` | object | No | — | Whisper Prompt | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "acwSettings": { "type": "object", "description": "Acw Settings", "properties": { "wrapupPrompt": { "type": "string", "description": "This field controls how the UI prompts the agent for a wrapup.", "enum": [ "MANDATORY", "OPTIONAL", "MANDATORY_TIMEOUT", "MANDATORY_FORCED_TIMEOUT", "AGENT_REQUESTED" ] }, "timeoutMs": { "type": "integer", "description": "The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min). Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT." } } }, "agentOwnedRouting": { "type": "object", "description": "Agent Owned Routing", "properties": { "enableAgentOwnedCallbacks": { "type": "boolean", "description": "Indicates if Agent Owned Callbacks are enabled for the queue" }, "maxOwnedCallbackHours": { "type": "integer", "description": "The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)" }, "maxOwnedCallbackDelayHours": { "type": "integer", "description": "The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)" } } }, "autoAnswerOnly": { "type": "boolean", "description": "Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered." }, "bullseye": { "type": "object", "description": "The bullseye value", "properties": { "rings": { "type": "array", "items": { "type": "object" }, "description": "The bullseye rings configured for this queue." } } }, "callingPartyName": { "type": "string", "description": "The name to use for caller identification for outbound calls from this queue." }, "callingPartyNumber": { "type": "string", "description": "The phone number to use for caller identification for outbound calls from this queue." }, "cannedResponseLibraries": { "type": "object", "description": "Canned Response Libraries", "properties": { "libraryIds": { "type": "array", "items": { "type": "string" }, "description": "Set of canned response library IDs associated with the queue only when mode is SelectedOnly." }, "mode": { "type": "string", "description": "The association mode of canned response libraries to queue", "enum": [ "All", "SelectedOnly", "None" ] } } }, "conditionalGroupActivation": { "type": "object", "description": "Conditional Group Activation", "properties": { "pilotRule": { "type": "object", "description": "Pilot Rule" }, "rules": { "type": "array", "items": { "type": "object" }, "description": "The set of rules to be periodically executed on the queue (if the pilot rule evaluates as true or there is no pilot rule)" } } }, "conditionalGroupRouting": { "type": "object", "description": "Conditional Group Routing", "properties": { "rules": { "type": "array", "items": { "type": "object" }, "description": "The set of rules to be executed for each conversation" } } }, "createdBy": { "type": "string", "description": "The ID of the user that created the queue." }, "dateCreated": { "type": "string", "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "defaultScripts": { "type": "object", "description": "The default script Ids for the communication types." }, "description": { "type": "string", "description": "The queue description." }, "directRouting": { "type": "object", "description": "Direct Routing", "properties": { "callMediaSettings": { "type": "object", "description": "Call Media Settings" }, "emailMediaSettings": { "type": "object", "description": "Email Media Settings" }, "messageMediaSettings": { "type": "object", "description": "Message Media Settings" }, "backupQueueId": { "type": "string", "description": "ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation." }, "waitForAgent": { "type": "boolean", "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup." }, "agentWaitSeconds": { "type": "integer", "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]." } } }, "division": { "type": "object", "description": "The division value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "emailInQueueFlow": { "type": "object", "description": "Email In Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "enableAudioMonitoring": { "type": "boolean", "description": "Indicates whether audio monitoring is enabled for this queue." }, "enableManualAssignment": { "type": "boolean", "description": "Indicates whether manual assignment is enabled for this queue." }, "enableTranscription": { "type": "boolean", "description": "Indicates whether voice transcription is enabled for this queue." }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "joinedMemberCount": { "type": "integer", "description": "The number of joined members in the queue." }, "lastAgentRoutingMode": { "type": "string", "description": "The Last Agent Routing Mode for the queue.", "enum": [ "Disabled", "QueueMembersOnly", "AnyAgent" ] }, "mediaSettings": { "type": "object", "description": "Media Settings", "properties": { "call": { "type": "object", "description": "The call value" }, "callback": { "type": "object", "description": "The callback value" }, "chat": { "type": "object", "description": "The chat value" }, "email": { "type": "object", "description": "The email value" }, "message": { "type": "object", "description": "The message value" } } }, "memberCount": { "type": "integer", "description": "The total number of members in the queue." }, "memberGroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "division": { "type": "object", "description": "The division value" }, "type": { "type": "string", "enum": [ "TEAM", "GROUP", "SKILLGROUP" ], "description": "The group type" }, "memberCount": { "type": "integer", "format": "int32", "description": "The number of members in this group" }, "selfUri": { "type": "string", "format": "uri", "description": "The URI for this object" } } }, "description": "The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes." }, "messageInQueueFlow": { "type": "object", "description": "Message In Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "modifiedBy": { "type": "string", "description": "The ID of the user that last modified the queue." }, "name": { "type": "string", "description": "The queue name" }, "onHoldPrompt": { "type": "object", "description": "On Hold Prompt", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "outboundEmailAddress": { "type": "object", "description": "Outbound Email Address", "properties": { "domain": { "type": "object", "description": "The domain value" }, "route": { "type": "object", "description": "The route value" } } }, "outboundMessagingAddresses": { "type": "object", "description": "Outbound Messaging Addresses", "properties": { "smsAddress": { "type": "object", "description": "Sms Address" }, "openMessagingRecipient": { "type": "object", "description": "Open Messaging Recipient" }, "whatsAppRecipient": { "type": "object", "description": "Whats App Recipient" } } }, "peerId": { "type": "string", "description": "The ID of an associated external queue." }, "queueFlow": { "type": "object", "description": "Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "routingRules": { "type": "array", "items": { "type": "object", "properties": { "operator": { "type": "string", "enum": [ "MEETS_THRESHOLD", "ANY" ], "description": "matching operator. MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold. ANY matches all specified agents, regardless of score." }, "threshold": { "type": "integer", "format": "int32", "description": "threshold required for routing attempt (generally an agent score). may be null for operator ANY." }, "waitSeconds": { "type": "number", "format": "double", "description": "seconds to wait in this rule before moving to the next" } } }, "description": "The routing rules for the queue, used for Preferred Agent Routing." }, "scoringMethod": { "type": "string", "description": "The Scoring Method for the queue.", "enum": [ "TimestampAndPriority", "PriorityOnly" ] }, "selfUri": { "type": "string", "description": "The URI for this object" }, "skillEvaluationMethod": { "type": "string", "description": "The skill evaluation method to use when routing conversations.", "enum": [ "NONE", "BEST", "ALL" ] }, "sourceQueueId": { "type": "string", "description": "The id of an existing queue to copy the settings (does not include GPR settings) from when creating a new queue." }, "suppressInQueueCallRecording": { "type": "boolean", "description": "Indicates whether recording in-queue calls is suppressed for this queue." }, "userMemberCount": { "type": "integer", "description": "The number of user members (i.e., non-group members) in the queue." }, "whisperPrompt": { "type": "object", "description": "Whisper Prompt", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } } }, "required": [ "PCID", "name" ] } ``` *** ## genesys\_routing\_post\_skillgroup\_members\_divisions Add or remove member divisions for this skill group. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------- | --------- | -------- | ------- | ------------------- | | `skillGroupId` | string | Yes | — | Skill Group ID | | `addDivisionIds` | string\[] | No | — | Add Division Ids | | `removeDivisionIds` | string\[] | No | — | Remove Division Ids | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "skillGroupId": { "type": "string", "description": "Skill Group ID" }, "addDivisionIds": { "type": "array", "items": { "type": "string" }, "description": "Add Division Ids" }, "removeDivisionIds": { "type": "array", "items": { "type": "string" }, "description": "Remove Division Ids" } }, "required": [ "PCID", "skillGroupId" ] } ``` *** ## genesys\_routing\_post\_skillgroups Create a skill group **Parameters:** | Parameter | Type | Required | Default | Description | | ----------------- | --------- | -------- | ------- | ------------------------------------------------------------------------------------------------------------------------------------ | | `dateCreated` | string | No | — | Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `dateModified` | string | No | — | Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `description` | string | No | — | Group description | | `division` | object | No | — | The division value | | `id` | string | No | — | The globally unique identifier for the object. | | `memberCount` | integer | No | — | Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed. | | `memberDivisions` | string\[] | No | — | Member divisions for this skill group | | `name` | string | Yes | — | The group name. | | `selfUri` | string | No | — | The URI for this object | | `skillConditions` | object\[] | Yes | — | Conditions for this group | | `status` | string | No | — | Group's filling status | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "dateCreated": { "type": "string", "description": "Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "description": "Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "description": { "type": "string", "description": "Group description" }, "division": { "type": "object", "description": "The division value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "memberCount": { "type": "integer", "description": "Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed." }, "memberDivisions": { "type": "array", "items": { "type": "string" }, "description": "Member divisions for this skill group" }, "name": { "type": "string", "description": "The group name." }, "selfUri": { "type": "string", "description": "The URI for this object" }, "skillConditions": { "type": "array", "items": { "type": "object", "properties": { "routingSkillConditions": { "type": "array", "items": { "type": "object", "properties": { "routingSkill": { "type": "string", "description": "The routing skill to be used in the skill condition query" }, "comparator": { "type": "string", "description": "Comparator that will be applied to the proficiency" }, "proficiency": { "type": "integer", "description": "The skill proficiency that will be used for the routing skill. Integer range 0-5" }, "childConditions": { "type": "array", "description": "Nested conditions to be applied to this skill condition" } } }, "description": "Routing skill conditions that will be used for building the query" }, "languageSkillConditions": { "type": "array", "items": { "type": "object", "properties": { "languageSkill": { "type": "string", "description": "The language skill to be used in the skill condition query" }, "comparator": { "type": "string", "description": "Comparator that will be applied to the proficiency" }, "proficiency": { "type": "integer", "description": "The skill proficiency that will be used for the language skill. Integer range 0-5" }, "childConditions": { "type": "array", "description": "Nested conditions to be applied to this skill condition" } } }, "description": "Routing skill conditions that will be used for building the query" }, "operation": { "type": "string", "enum": [ "And", "Not", "Or" ], "description": "Operator that will be applied to the conditions" } }, "required": [ "languageSkillConditions", "operation", "routingSkillConditions" ] }, "description": "Conditions for this group" }, "status": { "type": "string", "description": "Group's filling status", "enum": [ "InProgress", "Complete" ] } }, "required": [ "PCID", "name", "skillConditions" ] } ``` *** ## genesys\_routing\_post\_skills Create Skill **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ---------------------- | | `name` | string | Yes | — | The name of the skill. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "name": { "type": "string", "description": "The name of the skill." } }, "required": [ "PCID", "name" ] } ``` *** ## genesys\_routing\_post\_user\_routinglanguages Assign a routing language to a user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------ | -------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | `userId` | string | Yes | — | User ID | | `id` | string | Yes | — | The id of the existing routing language to add to the user | | `languageUri` | string | No | — | URI to the organization language used by this user language. | | `proficiency` | number | Yes | — | Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular language. It is used when a queue is set to "Best available language" mode to allow acd interactions to target agents with higher proficiency ratings. | | `selfUri` | string | No | — | The URI for this object | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "id": { "type": "string", "description": "The id of the existing routing language to add to the user" }, "languageUri": { "type": "string", "description": "URI to the organization language used by this user language." }, "proficiency": { "type": "number", "description": "Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular language. It is used when a queue is set to \"Best available language\" mode to allow acd interactions to target agents with higher proficiency ratings." }, "selfUri": { "type": "string", "description": "The URI for this object" } }, "required": [ "PCID", "userId", "id", "proficiency" ] } ``` *** ## genesys\_routing\_post\_user\_routingskills Assign a routing skill to a user **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------ | -------- | ------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | `userId` | string | Yes | — | User ID | | `id` | string | Yes | — | The id of the existing routing skill to add to the user | | `proficiency` | number | Yes | — | Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to "Best available skills" mode to allow acd interactions to target agents with higher proficiency ratings. | | `selfUri` | string | No | — | The URI for this object | | `skillUri` | string | No | — | URI to the organization skill used by this user skill. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "id": { "type": "string", "description": "The id of the existing routing skill to add to the user" }, "proficiency": { "type": "number", "description": "Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to \"Best available skills\" mode to allow acd interactions to target agents with higher proficiency ratings." }, "selfUri": { "type": "string", "description": "The URI for this object" }, "skillUri": { "type": "string", "description": "URI to the organization skill used by this user skill." } }, "required": [ "PCID", "userId", "id", "proficiency" ] } ``` *** ## genesys\_routing\_post\_utilization\_labels Create a utilization label **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------ | -------- | ------- | --------------------------- | | `name` | string | Yes | — | The utilization label name. | | `utilization` | object | No | — | The utilization value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "name": { "type": "string", "description": "The utilization label name." }, "utilization": { "type": "object", "description": "The utilization value", "properties": { "maximumCapacity": { "type": "integer", "description": "Defines the maximum number of interactions with this label that an agent can handle at one time." }, "interruptingLabelIds": { "type": "array", "items": { "type": "string" }, "description": "Defines other labels that can interrupt an interaction with this label." } } } }, "required": [ "PCID", "name" ] } ``` *** ## genesys\_routing\_post\_wrapupcodes Create a wrap-up code **Parameters:** | Parameter | Type | Required | Default | Description | | -------------- | ------ | -------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------- | | `createdBy` | string | No | — | The ID of the user that created the wrap-up code. | | `dateCreated` | string | No | — | Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `dateModified` | string | No | — | Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `description` | string | No | — | The wrap-up code description. | | `division` | object | No | — | The division value | | `id` | string | No | — | The globally unique identifier for the object. | | `modifiedBy` | string | No | — | The ID of the user that modified the wrap-up code. | | `name` | string | Yes | — | The wrap-up code name. | | `selfUri` | string | No | — | The URI for this object | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "createdBy": { "type": "string", "description": "The ID of the user that created the wrap-up code." }, "dateCreated": { "type": "string", "description": "Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "description": "Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "description": { "type": "string", "description": "The wrap-up code description." }, "division": { "type": "object", "description": "The division value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "modifiedBy": { "type": "string", "description": "The ID of the user that modified the wrap-up code." }, "name": { "type": "string", "description": "The wrap-up code name." }, "selfUri": { "type": "string", "description": "The URI for this object" } }, "required": [ "PCID", "name" ] } ``` *** ## genesys\_routing\_put\_directroutingbackup\_settings\_me Update the user's Direct Routing Backup settings. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------ | --------- | -------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------- | | `agentWaitSeconds` | integer | No | — | Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range \[60, 864000]. | | `backedUpUsers` | string\[] | No | — | Set of users that this user is a backup for. | | `queueId` | string | No | — | ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup. | | `userId` | string | No | — | ID of user to be used as backup. If queueId and userId are both specified, user behaves as primary backup. | | `waitForAgent` | boolean | No | — | Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "agentWaitSeconds": { "type": "integer", "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]." }, "backedUpUsers": { "type": "array", "items": { "type": "string" }, "description": "Set of users that this user is a backup for." }, "queueId": { "type": "string", "description": "ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup." }, "userId": { "type": "string", "description": "ID of user to be used as backup. If queueId and userId are both specified, user behaves as primary backup." }, "waitForAgent": { "type": "boolean", "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup." } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_put\_message\_recipient Update a recipient **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------ | -------- | ------- | -------------- | | `recipientId` | string | Yes | — | Recipient ID | | `flow` | object | No | — | The flow value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "recipientId": { "type": "string", "description": "Recipient ID" }, "flow": { "type": "object", "description": "The flow value", "properties": { "id": { "type": "string", "description": "The flow identifier" } } } }, "required": [ "PCID", "recipientId" ] } ``` *** ## genesys\_routing\_put\_queue Update a queue **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------------ | --------- | -------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------- | | `queueId` | string | Yes | — | Queue ID | | `acwSettings` | object | No | — | Acw Settings | | `agentOwnedRouting` | object | No | — | Agent Owned Routing | | `autoAnswerOnly` | boolean | No | — | Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered. | | `bullseye` | object | No | — | The bullseye value | | `callingPartyName` | string | No | — | The name to use for caller identification for outbound calls from this queue. | | `callingPartyNumber` | string | No | — | The phone number to use for caller identification for outbound calls from this queue. | | `cannedResponseLibraries` | object | No | — | Canned Response Libraries | | `conditionalGroupActivation` | object | No | — | Conditional Group Activation | | `conditionalGroupRouting` | object | No | — | Conditional Group Routing | | `createdBy` | string | No | — | The ID of the user that created the queue. | | `dateCreated` | string | No | — | The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `dateModified` | string | No | — | The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `defaultScripts` | object | No | — | The default script Ids for the communication types. | | `description` | string | No | — | The queue description. | | `directRouting` | object | No | — | Direct Routing | | `division` | object | No | — | The division value | | `emailInQueueFlow` | object | No | — | Email In Queue Flow | | `enableAudioMonitoring` | boolean | No | — | Indicates whether audio monitoring is enabled for this queue. | | `enableManualAssignment` | boolean | No | — | Indicates whether manual assignment is enabled for this queue. | | `enableTranscription` | boolean | No | — | Indicates whether voice transcription is enabled for this queue. | | `id` | string | No | — | The globally unique identifier for the object. | | `joinedMemberCount` | integer | No | — | The number of joined members in the queue. | | `lastAgentRoutingMode` | string | No | — | The Last Agent Routing Mode for the queue. | | `mediaSettings` | object | No | — | Media Settings | | `memberCount` | integer | No | — | The total number of members in the queue. | | `memberGroups` | object\[] | No | — | The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes. | | `messageInQueueFlow` | object | No | — | Message In Queue Flow | | `modifiedBy` | string | No | — | The ID of the user that last modified the queue. | | `name` | string | Yes | — | The queue name | | `onHoldPrompt` | object | No | — | On Hold Prompt | | `outboundEmailAddress` | object | No | — | Outbound Email Address | | `outboundMessagingAddresses` | object | No | — | Outbound Messaging Addresses | | `peerId` | string | No | — | The ID of an associated external queue. | | `queueFlow` | object | No | — | Queue Flow | | `routingRules` | object\[] | No | — | The routing rules for the queue, used for Preferred Agent Routing. | | `scoringMethod` | string | No | — | The Scoring Method for the queue. | | `selfUri` | string | No | — | The URI for this object | | `skillEvaluationMethod` | string | No | — | The skill evaluation method to use when routing conversations. | | `suppressInQueueCallRecording` | boolean | No | — | Indicates whether recording in-queue calls is suppressed for this queue. | | `userMemberCount` | integer | No | — | The number of user members (i.e., non-group members) in the queue. | | `whisperPrompt` | object | No | — | Whisper Prompt | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "queueId": { "type": "string", "description": "Queue ID" }, "acwSettings": { "type": "object", "description": "Acw Settings", "properties": { "wrapupPrompt": { "type": "string", "description": "This field controls how the UI prompts the agent for a wrapup.", "enum": [ "MANDATORY", "OPTIONAL", "MANDATORY_TIMEOUT", "MANDATORY_FORCED_TIMEOUT", "AGENT_REQUESTED" ] }, "timeoutMs": { "type": "integer", "description": "The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min). Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT." } } }, "agentOwnedRouting": { "type": "object", "description": "Agent Owned Routing", "properties": { "enableAgentOwnedCallbacks": { "type": "boolean", "description": "Indicates if Agent Owned Callbacks are enabled for the queue" }, "maxOwnedCallbackHours": { "type": "integer", "description": "The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)" }, "maxOwnedCallbackDelayHours": { "type": "integer", "description": "The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)" } } }, "autoAnswerOnly": { "type": "boolean", "description": "Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered." }, "bullseye": { "type": "object", "description": "The bullseye value", "properties": { "rings": { "type": "array", "items": { "type": "object" }, "description": "The bullseye rings configured for this queue." } } }, "callingPartyName": { "type": "string", "description": "The name to use for caller identification for outbound calls from this queue." }, "callingPartyNumber": { "type": "string", "description": "The phone number to use for caller identification for outbound calls from this queue." }, "cannedResponseLibraries": { "type": "object", "description": "Canned Response Libraries", "properties": { "libraryIds": { "type": "array", "items": { "type": "string" }, "description": "Set of canned response library IDs associated with the queue only when mode is SelectedOnly." }, "mode": { "type": "string", "description": "The association mode of canned response libraries to queue", "enum": [ "All", "SelectedOnly", "None" ] } } }, "conditionalGroupActivation": { "type": "object", "description": "Conditional Group Activation", "properties": { "pilotRule": { "type": "object", "description": "Pilot Rule" }, "rules": { "type": "array", "items": { "type": "object" }, "description": "The set of rules to be periodically executed on the queue (if the pilot rule evaluates as true or there is no pilot rule)" } } }, "conditionalGroupRouting": { "type": "object", "description": "Conditional Group Routing", "properties": { "rules": { "type": "array", "items": { "type": "object" }, "description": "The set of rules to be executed for each conversation" } } }, "createdBy": { "type": "string", "description": "The ID of the user that created the queue." }, "dateCreated": { "type": "string", "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "defaultScripts": { "type": "object", "description": "The default script Ids for the communication types." }, "description": { "type": "string", "description": "The queue description." }, "directRouting": { "type": "object", "description": "Direct Routing", "properties": { "callMediaSettings": { "type": "object", "description": "Call Media Settings" }, "emailMediaSettings": { "type": "object", "description": "Email Media Settings" }, "messageMediaSettings": { "type": "object", "description": "Message Media Settings" }, "backupQueueId": { "type": "string", "description": "ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation." }, "waitForAgent": { "type": "boolean", "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup." }, "agentWaitSeconds": { "type": "integer", "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]." } } }, "division": { "type": "object", "description": "The division value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "emailInQueueFlow": { "type": "object", "description": "Email In Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "enableAudioMonitoring": { "type": "boolean", "description": "Indicates whether audio monitoring is enabled for this queue." }, "enableManualAssignment": { "type": "boolean", "description": "Indicates whether manual assignment is enabled for this queue." }, "enableTranscription": { "type": "boolean", "description": "Indicates whether voice transcription is enabled for this queue." }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "joinedMemberCount": { "type": "integer", "description": "The number of joined members in the queue." }, "lastAgentRoutingMode": { "type": "string", "description": "The Last Agent Routing Mode for the queue.", "enum": [ "Disabled", "QueueMembersOnly", "AnyAgent" ] }, "mediaSettings": { "type": "object", "description": "Media Settings", "properties": { "call": { "type": "object", "description": "The call value" }, "callback": { "type": "object", "description": "The callback value" }, "chat": { "type": "object", "description": "The chat value" }, "email": { "type": "object", "description": "The email value" }, "message": { "type": "object", "description": "The message value" } } }, "memberCount": { "type": "integer", "description": "The total number of members in the queue." }, "memberGroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "division": { "type": "object", "description": "The division value" }, "type": { "type": "string", "enum": [ "TEAM", "GROUP", "SKILLGROUP" ], "description": "The group type" }, "memberCount": { "type": "integer", "format": "int32", "description": "The number of members in this group" }, "selfUri": { "type": "string", "format": "uri", "description": "The URI for this object" } } }, "description": "The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes." }, "messageInQueueFlow": { "type": "object", "description": "Message In Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "modifiedBy": { "type": "string", "description": "The ID of the user that last modified the queue." }, "name": { "type": "string", "description": "The queue name" }, "onHoldPrompt": { "type": "object", "description": "On Hold Prompt", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "outboundEmailAddress": { "type": "object", "description": "Outbound Email Address", "properties": { "domain": { "type": "object", "description": "The domain value" }, "route": { "type": "object", "description": "The route value" } } }, "outboundMessagingAddresses": { "type": "object", "description": "Outbound Messaging Addresses", "properties": { "smsAddress": { "type": "object", "description": "Sms Address" }, "openMessagingRecipient": { "type": "object", "description": "Open Messaging Recipient" }, "whatsAppRecipient": { "type": "object", "description": "Whats App Recipient" } } }, "peerId": { "type": "string", "description": "The ID of an associated external queue." }, "queueFlow": { "type": "object", "description": "Queue Flow", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } }, "routingRules": { "type": "array", "items": { "type": "object", "properties": { "operator": { "type": "string", "enum": [ "MEETS_THRESHOLD", "ANY" ], "description": "matching operator. MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold. ANY matches all specified agents, regardless of score." }, "threshold": { "type": "integer", "format": "int32", "description": "threshold required for routing attempt (generally an agent score). may be null for operator ANY." }, "waitSeconds": { "type": "number", "format": "double", "description": "seconds to wait in this rule before moving to the next" } } }, "description": "The routing rules for the queue, used for Preferred Agent Routing." }, "scoringMethod": { "type": "string", "description": "The Scoring Method for the queue.", "enum": [ "TimestampAndPriority", "PriorityOnly" ] }, "selfUri": { "type": "string", "description": "The URI for this object" }, "skillEvaluationMethod": { "type": "string", "description": "The skill evaluation method to use when routing conversations.", "enum": [ "NONE", "BEST", "ALL" ] }, "suppressInQueueCallRecording": { "type": "boolean", "description": "Indicates whether recording in-queue calls is suppressed for this queue." }, "userMemberCount": { "type": "integer", "description": "The number of user members (i.e., non-group members) in the queue." }, "whisperPrompt": { "type": "object", "description": "Whisper Prompt", "properties": { "id": { "type": "string", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "Self Uri" } } } }, "required": [ "PCID", "queueId", "name" ] } ``` *** ## genesys\_routing\_put\_settings Update an organization's routing settings **Parameters:** | Parameter | Type | Required | Default | Description | | --------------------------------- | ------- | -------- | ------- | ------------------------------------------------------------------------ | | `resetAgentScoreOnPresenceChange` | boolean | No | — | Reset agent score when agent presence changes from off-queue to on-queue | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "resetAgentScoreOnPresenceChange": { "type": "boolean", "description": "Reset agent score when agent presence changes from off-queue to on-queue" } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_put\_settings\_transcription Update Transcription Settings **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------------------- | ------- | -------- | ------- | ----------------------------------------------------------------------------------------- | | `contentSearchEnabled` | boolean | No | — | Setting to enable/disable content search | | `lowLatencyTranscriptionEnabled` | boolean | No | — | Boolean flag indicating whether low latency transcription via Notification API is enabled | | `pciDssRedactionEnabled` | boolean | No | — | Setting to enable/disable PCI DSS Redaction | | `piiRedactionEnabled` | boolean | No | — | Setting to enable/disable PII Redaction | | `transcription` | string | Yes | — | Setting to enable/disable transcription capability | | `transcriptionConfidenceThreshold` | integer | Yes | — | Configure confidence threshold. The possible values are from 1 to 100. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "contentSearchEnabled": { "type": "boolean", "description": "Setting to enable/disable content search" }, "lowLatencyTranscriptionEnabled": { "type": "boolean", "description": "Boolean flag indicating whether low latency transcription via Notification API is enabled" }, "pciDssRedactionEnabled": { "type": "boolean", "description": "Setting to enable/disable PCI DSS Redaction" }, "piiRedactionEnabled": { "type": "boolean", "description": "Setting to enable/disable PII Redaction" }, "transcription": { "type": "string", "description": "Setting to enable/disable transcription capability", "enum": [ "Disabled", "EnabledGlobally", "EnabledQueueFlow" ] }, "transcriptionConfidenceThreshold": { "type": "integer", "description": "Configure confidence threshold. The possible values are from 1 to 100." } }, "required": [ "PCID", "transcription", "transcriptionConfidenceThreshold" ] } ``` *** ## genesys\_routing\_put\_user\_directroutingbackup\_settings Update the user's Direct Routing Backup settings. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------ | --------- | -------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------- | | `userId` | string | Yes | — | User ID | | `agentWaitSeconds` | integer | No | — | Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range \[60, 864000]. | | `backedUpUsers` | string\[] | No | — | Set of users that this user is a backup for. | | `queueId` | string | No | — | ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup. | | `waitForAgent` | boolean | No | — | Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "agentWaitSeconds": { "type": "integer", "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]." }, "backedUpUsers": { "type": "array", "items": { "type": "string" }, "description": "Set of users that this user is a backup for." }, "queueId": { "type": "string", "description": "ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup." }, "waitForAgent": { "type": "boolean", "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup." } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_put\_user\_routingskill Update an assigned routing skill's proficiency **Parameters:** | Parameter | Type | Required | Default | Description | | ------------- | ------ | -------- | ------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | `userId` | string | Yes | — | User ID | | `skillId` | string | Yes | — | Skill Id | | `id` | string | No | — | The globally unique identifier for the object. | | `name` | string | No | — | The name value | | `proficiency` | number | No | — | A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When "Best available skills" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings. | | `selfUri` | string | No | — | The URI for this object | | `skillUri` | string | No | — | URI to the organization skill used by this user skill. | | `state` | string | No | — | Activate or deactivate this routing skill. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "skillId": { "type": "string", "description": "Skill Id" }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "proficiency": { "type": "number", "description": "A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings." }, "selfUri": { "type": "string", "description": "The URI for this object" }, "skillUri": { "type": "string", "description": "URI to the organization skill used by this user skill." }, "state": { "type": "string", "description": "Activate or deactivate this routing skill.", "enum": [ "active", "inactive", "deleted" ] } }, "required": [ "PCID", "userId", "skillId" ] } ``` *** ## genesys\_routing\_put\_user\_utilization Update the user's max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the organization's default values. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------- | ------- | -------- | ------- | ------------------------------------------ | | `userId` | string | Yes | — | User ID | | `labelUtilizations` | object | No | — | Map of label ids to utilization settings. | | `maxInboundCalls` | integer | No | — | Max number of inbound voice calls. | | `utilization` | object | No | — | Map of media type to utilization settings. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "userId": { "type": "string", "description": "User ID" }, "labelUtilizations": { "type": "object", "description": "Map of label ids to utilization settings." }, "maxInboundCalls": { "type": "integer", "description": "Max number of inbound voice calls." }, "utilization": { "type": "object", "description": "Map of media type to utilization settings." } }, "required": [ "PCID", "userId" ] } ``` *** ## genesys\_routing\_put\_utilization Update the organization-wide max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the system default values. **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------- | ------- | -------- | ------- | ------------------------------------------ | | `labelUtilizations` | object | No | — | Map of label ids to utilization settings. | | `maxInboundCalls` | integer | No | — | Max number of inbound voice calls. | | `utilization` | object | No | — | Map of media type to utilization settings. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "labelUtilizations": { "type": "object", "description": "Map of label ids to utilization settings." }, "maxInboundCalls": { "type": "integer", "description": "Max number of inbound voice calls." }, "utilization": { "type": "object", "description": "Map of media type to utilization settings." } }, "required": [ "PCID" ] } ``` *** ## genesys\_routing\_put\_utilization\_label Update a utilization label **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | --------------------------- | | `labelId` | string | Yes | — | Utilization Label ID | | `name` | string | Yes | — | The utilization label name. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "labelId": { "type": "string", "description": "Utilization Label ID" }, "name": { "type": "string", "description": "The utilization label name." } }, "required": [ "PCID", "labelId", "name" ] } ``` *** ## genesys\_routing\_put\_wrapupcode Update wrap-up code **Parameters:** | Parameter | Type | Required | Default | Description | | -------------- | ------ | -------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------- | | `codeId` | string | Yes | — | Wrapup Code ID | | `createdBy` | string | No | — | The ID of the user that created the wrap-up code. | | `dateCreated` | string | No | — | Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `dateModified` | string | No | — | Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss\[.mmm]Z | | `description` | string | No | — | The wrap-up code description. | | `division` | object | No | — | The division value | | `id` | string | No | — | The globally unique identifier for the object. | | `modifiedBy` | string | No | — | The ID of the user that modified the wrap-up code. | | `name` | string | Yes | — | The wrap-up code name. | | `selfUri` | string | No | — | The URI for this object | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "codeId": { "type": "string", "description": "Wrapup Code ID" }, "createdBy": { "type": "string", "description": "The ID of the user that created the wrap-up code." }, "dateCreated": { "type": "string", "description": "Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "dateModified": { "type": "string", "description": "Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z" }, "description": { "type": "string", "description": "The wrap-up code description." }, "division": { "type": "object", "description": "The division value", "properties": { "id": { "type": "string", "description": "The globally unique identifier for the object." }, "name": { "type": "string", "description": "The name value" }, "selfUri": { "type": "string", "description": "The URI for this object" } } }, "id": { "type": "string", "description": "The globally unique identifier for the object." }, "modifiedBy": { "type": "string", "description": "The ID of the user that modified the wrap-up code." }, "name": { "type": "string", "description": "The wrap-up code name." }, "selfUri": { "type": "string", "description": "The URI for this object" } }, "required": [ "PCID", "codeId", "name" ] } ```