> ## Documentation Index > Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt > Use this file to discover all available pages before exploring further. # Genesys > Genesys Cloud — conversations, users, routing, analytics, knowledge, contacts, workforce, tasks, and quality APIs (parent server with child servers) **PinkConnect service:** `genesys` | **Type:** Application (parent with child servers) | **PCID required:** Yes Genesys is exposed as multiple MCP server IDs (one per area below). Each child server has its own server path and tool names. ## Child servers | Child server | Server path | Tools | Description | | ------------------------------------------------------------------------------------------------------------- | -------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [genesys-alerts](/api-reference/mcp-servers/application/genesys/genesys-alerts) | `/genesys-alerts` | 25 | Genesys Alerts & Automation - alert rules and queries, process automation triggers | | [genesys-analytics](/api-reference/mcp-servers/application/genesys/genesys-analytics) | `/genesys-analytics` | 48 | Genesys Analytics - agent status, conversation/user/flow/bot/journey/knowledge aggregate queries and reports | | [genesys-chat](/api-reference/mcp-servers/application/genesys/genesys-chat) | `/genesys-chat` | 34 | Genesys Chat - internal chat rooms, messages, participants, and settings | | [genesys-coaching](/api-reference/mcp-servers/application/genesys/genesys-coaching) | `/genesys-coaching` | 56 | Genesys Coaching & Learning - coaching appointments, notifications, learning assignments, modules, and assessments | | [genesys-contacts](/api-reference/mcp-servers/application/genesys/genesys-contacts) | `/genesys-contacts` | 61 | Genesys External Contacts - contacts, organizations, notes, relationships, identifier lookups, and enrichment | | [genesys-content](/api-reference/mcp-servers/application/genesys/genesys-content) | `/genesys-content` | 53 | Genesys Content - document and workspace management, canned response libraries | | [genesys-conversations](/api-reference/mcp-servers/application/genesys/genesys-conversations) | `/genesys-conversations` | 111 | Genesys Conversations - voice conversations, calls, callbacks, participant management, wrapup, summaries, suggestions, and analytics | | [genesys-conversations-digital](/api-reference/mcp-servers/application/genesys/genesys-conversations-digital) | `/genesys-conversations-digital` | 64 | Genesys Digital Channels - chat, email, message, cobrowse, video, fax, and social conversation management | | [genesys-gamification](/api-reference/mcp-servers/application/genesys/genesys-gamification) | `/genesys-gamification` | 78 | Genesys Gamification - scorecards, leaderboards, insights, contests, profiles, and performance metrics | | [genesys-integrations](/api-reference/mcp-servers/application/genesys/genesys-integrations) | `/genesys-integrations` | 83 | Genesys Integrations - integration lifecycle (CRUD, types, config, credentials), data actions (create, draft, publish, test, execute, function upload), bot connectors, speech engine config, unified communications, and webhooks | | [genesys-journey](/api-reference/mcp-servers/application/genesys/genesys-journey) | `/genesys-journey` | 64 | Genesys Journey - customer journey sessions, segments, action maps, outcomes, and predictive analytics | | [genesys-knowledge](/api-reference/mcp-servers/application/genesys/genesys-knowledge) | `/genesys-knowledge` | 103 | Genesys Knowledge - knowledge base lifecycle, documents, categories, labels, search, answers, feedback, and integrations | | [genesys-recording](/api-reference/mcp-servers/application/genesys/genesys-recording) | `/genesys-recording` | 52 | Genesys Recording - access and annotate conversation recordings, manage retention policies | | [genesys-routing](/api-reference/mcp-servers/application/genesys/genesys-routing) | `/genesys-routing` | 99 | Genesys Routing - queue, skill, language, wrapup code management, utilization, and routing analytics | | [genesys-social](/api-reference/mcp-servers/application/genesys/genesys-social) | `/genesys-social` | 18 | Genesys Social Media - social topics, escalation rules, and social analytics | | [genesys-speech-analytics](/api-reference/mcp-servers/application/genesys/genesys-speech-analytics) | `/genesys-speech-analytics` | 58 | Genesys Speech & Text Analytics - conversation transcripts, sentiments, topics, categories, and programs | | [genesys-tasks-quality](/api-reference/mcp-servers/application/genesys/genesys-tasks-quality) | `/genesys-tasks-quality` | 88 | Genesys Tasks & Quality - workitem lifecycle, workbins, worktypes, evaluations, surveys, and scoring | | [genesys-users](/api-reference/mcp-servers/application/genesys/genesys-users) | `/genesys-users` | 97 | Genesys Users - user profiles, presence, groups, teams, search, station management, and role assignment | | [genesys-voicemail](/api-reference/mcp-servers/application/genesys/genesys-voicemail) | `/genesys-voicemail` | 25 | Genesys Voicemail - voicemail messages, mailboxes, and policies | | [genesys-workforce](/api-reference/mcp-servers/application/genesys/genesys-workforce) | `/genesys-workforce` | 106 | Genesys Workforce Management - management units, adherence, schedules, time-off, shift trades, and work plans |